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Julie Stockwell

Ad-Aware Freezes During Scan Process

2 posts in this topic

We always check for updates before scanning our computer, and I was able to dowload and update yesterday. But now when I scan, the program freezes (after about 140K files scanned). I've cancelled out of the program and restarted several times and it still gets to the 140 mark and just freezes.

 

Is it just a coincidence or could there have been a glitch in the latest update? Should I uninstall the entire program and reinstall it? Should I just wait for another update and maybe that will take care of itself?

 

I've never had Ad-Aware just freeze.

 

Thanks,

Frustrated in Massachusetts!!

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First, do a disk cleanup to clear the browser cache and other unnecessary files.

 

Go to Start > Run and type in the box: Cleanmgr

Wait while Windows scans your system for files to delete.

Make sure these 3 are checkmarked and press *ok* to delete them.

 

Temporary Files

Temporary Internet Files

Recycle Bin

 

If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.

 

From the Ad-Aware FAQ

 

Q: Ad-Aware freezes while performing a scan.

 

A: There are a number of possible reasons behind this problem. To correct:

 

* First, update to Build 1.06 and download the latest definition file if you have not done so.

* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check� or “Scan Disk� depending on your Windows version. Try scanning in safe mode.

* Third, start Ad-Aware scan from the Windows command line. Do as follows:

o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep

o Click “OK�.

o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start�, then “Full System Scan�. Click “Next�, then “OK�.

o When the scan is complete, select “Next�. In the “Scanning Results� window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next�, then OK�.

* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel� on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.

 

If still no joy, try these steps:

 

Ad-Aware Freezing Issue

http://www.lavasoftsupport.com/index.php?s...amp;hl=Freezing

 

...........................

Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

 

If any infections are found, save the log from the scan and post it back here:

eTrust Antivirus Web Scanner

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)

It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

 

Ewido free online scanner

http://www.ewido.net/en/onlinescan/

 

Trend Micro (PC-cillin) - Free on-line Scan

http://housecall.antivirus.com

 

Panda's Active Scan

http://www.pandasoftware.com/products/activescan.htm

................

 

Let us know how you make out on all of the above, or if any of those steps resolve the problem.

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