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Please follow the 2 step instructions below so you can post the required logs to receive help in the malware removal forum.

Step #1

Scan Your computer with adaware antivirus

It is easier to clean up malware when adaware has cleaned up files that are already in detection; and indeed, it is best not to go through manual removal steps, if the up-to-date adaware can do it automatically.

Please, run a scan with the latest version of adaware, and ensure that you have the latest definition file by performing an update once adaware is loaded.

Step #2

Download FRST and save it to your desktop:

Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool.
Read the disclaimer and click Yes to accept it.
Click Scan button.

  • When done, FRST will create two (2) logs:
  • FRST.txt
  • Addition.txt
  • Attach those reports to your post.


Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM nor by email! The way to request help is to post a NEW TOPIC in the appropriate forum.

Please be patient. Do not post multiple times for the same problem and do not bump your posts. It is important to keep 0 replies so the Volunteer Security Advisors can easily see who has not yet been helped. If you have not received help after 1 week, send a PM to one of the Staff members.


Please also read these other threads for more information of who is helping you and how you can learn how to fight malware:

Edited by CeciliaB
Changed link to FRST
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