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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
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SpySentinel

Read This Before You Post!

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Please follow the 2 step instructions below so you can post the required logs to receive help in the malware removal forum.



Step #1

Scan Your computer with Ad-Aware

It is easier to clean up malware when Ad-Aware has cleaned up files that are already in detection; and indeed, it is best not to go through manual removal steps, if the up-to-date Ad-Aware can do it automatically.

Please, run a scan with the latest version of Ad-Aware, and ensure that you have the latest definition file by performing an update once Ad-Aware is loaded.



Step #2

Download FRST and save it to your desktop:
For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe
For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe

Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool.
Read the disclaimer and click Yes to accept it.
Click Scan button.
  • When done, FRST will create two (2) logs:
  • FRST.txt
  • Addition.txt
  • Include the contents of those reports to your post.
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Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM nor by email! The way to request help is to post a NEW TOPIC in the appropriate forum.

Please be patient. Do not post multiple times for the same problem and do not bump your posts. It is important to keep 0 replies so the Volunteer Security Advisors can easily see who has not yet been helped. If you have not received help after 1 week, send a PM to one of the Staff members.

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Please also read these other threads for more information of who is helping you and how you can learn how to fight malware: Edited by CeciliaB
Updated to reflect that FRST is used instead of DDS /Cecilia
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