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Kevin523

Ad-Aware Pro Internet Security Serial Number Issue

19 posts in this topic

Hello all,
I have an issue with my Ad-Aware Pro Internet Security that I hope someone can help me with.
On March 6, 2011 I purchased a license for 1 PC for 3 years from [url="http://store.v3.co.uk"]http://store.v3.co.uk[/url].
I received my license from Cleverbridge - however the key is only valid until February 12, 2013 - almost 2 years from now - not 3 years.
I tried to contact support to fix this issue but they want me to login on the lavasoft website. However I cannot do this as I did not purchase the license through the Lavasoft Store on this website. I tried to register my serial as a boxed copy - thinking maybe that's how I'd get Lavasoft to recognize my license but that failed to work saying the key is already registered or not recognized.
I emailed the owner of the [url="http://store.v3.co.uk"]http://store.v3.co.uk[/url] website and he told me to open a customer support ticket with Lavasoft support to rectify the issue. Since I can not log in to get support - is there an email address I can contact to initiate support and open a support ticket? thanks

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I'm having a similar issue with you, luckily my license period is correct.

I just bought an ad-aware license from Lavasoft's Chinese dealer softgoo.com. I tried to register my serial as a boxed copy, and it said the serial has been registered successfully.

But when I entered "My Details" again, it says "[i]You don't seem to have purchased any Lavasoft products. Only paying customers have access to the Support Center[/i]". [b]I can neither see my license number nor reset it.[/b] I tried to register again, but it says "[i]The serial number you entered was unrecognized or already registered[/i]". But my ad-aware has been activated using this license number and working correctly. [b]Why I cannot see it in "My Details"?[/b] Something wrong with support center system? Edited by jason_jiang

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Obviously you bought a pirated copy. Always buy software from the original software manufacturer - in this case Lavasoft. I have just looked at the site and it was marked as 560 Yen reduced to 98 Yen. 98 Yen is $1.19 US.

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[quote name='Pierre67' post='125373' date='Mar 8 2011, 01:39 PM']Obviously you bought a pirated copy. Always buy software from the original software manufacturer - in this case Lavasoft. I have just looked at the site and it was marked as 560 Yen reduced to 98 Yen. 98 Yen is US.[/quote]
i don't know why you believe it a pirated copy.
in fact softgoo is an authorized dealer.
[url="http://www.lavasoft.com/partners/locate_a_reseller.php?r=asia&c=China"]http://www.lavasoft.com/partners/locate_a_...sia&c=China[/url]
BTW, you should know that Chinese RMB is different with Japanese Yen, although they use the same symbol ¥. Edited by jason_jiang

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[url="http://store.v3.co.uk"]http://store.v3.co.uk[/url] is not a pirated site. They work with the developers to get these deals. I have gotten software from them without any issues and my license came from Cleverbridge itself. Can someone please provide me with an email address or how I can open a support tocket to get this rectified? Thank you.

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I have contacted Lavasoft support about this issue and they will look into it as soon as possible.

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[quote name='CeciliaB' post='125393' date='Mar 8 2011, 01:50 PM']I have contacted Lavasoft support about this issue and they will look into it as soon as possible.[/quote]

Who's issue are they looking in to? How can they look into my issue without having my license key, details, etc? I just need an email address to contact them at. Does anyone have a support email I can try please? Thank you.

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I gave my contact person at Lavasoft the link to this topic and he gave it to the support department. I have no idea how the support department will handle it.

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Is there a support email that I could contact Lavasoft at? I'd gladly give them the information and my Cleverbridge reference number and serial number....

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[quote name='Kevin523' post='125401' date='Mar 8 2011, 09:24 PM']Is there a support email that I could contact Lavasoft at? I'd gladly give them the information and my Cleverbridge reference number and serial number....[/quote]
[url="http://www.lavasoft.com/mylavasoft/company/contact/Sales"]http://www.lavasoft.com/mylavasoft/company/contact/Sales[/url]

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now my issue is solved
[quote]Thank you for your E-mail

We have now resolved this issue and you should be able to view the license in the My Details section now.

Kind Regards,
Kim - Lavasoft Support[/quote] Edited by jason_jiang

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@ jason jiang. Please accept my apologies for my mistake. I have not been receiving any emails from Lavasoft Forum when you posted back in the forum. Hence my deadly silence.

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My issue has been resolved. Lavasoft Support issued me a new key that is good for 1 PC and 3 years. Just in case anyone was wondering if the site dealt in pirated software or not - it does not. My original key was corrupted within the activation server. Thank you for all who have responded.

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Just noting that all issues are resolved and contact with Lavasoft Support has been established for the Ad-Aware pro customers.

For any other paying customer that requires help from support.


[u]ONLINE Purchases:[/u]
You can log in to the Support Center and contact support here:
[url="http://www.lavasoft.com/mylavasoft/support/supportcenter/contact_support"]http://www.lavasoft.com/mylavasoft/support...contact_support[/url]

Use your registered email address and the password that you received with the email confirmation of your purchase/registration.
If you can't find your password, just use the password reminder.
[url="http://www.lavasoft.com/mylavasoft/support/supportcenter/password"]http://www.lavasoft.com/mylavasoft/support...center/password[/url]

[u]BOX COPY purchases from retail stores:[/u]
If you have purchased Ad-Aware in a store you should register for a Lavasoft Support Center account.

Use the customer registration form via the link below to register for free online support and other benefits through our Lavasoft Support Center:
[url="http://www.lavasoft.com/support/supportcenter/customer_registration.php"]http://www.lavasoft.com/support/supportcen...egistration.php[/url]

Once registered, you will be entitled to the latest software updates and the possibility to re-download your software for the duration of your license period. You can also view your licenses and be offered to renew at a discount.
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Dear Team,

Please help with my serial number to register. i bought it few months back together with my laptop.but when i try to register the serial number it says its already used by someone else.

please advice me who to contact ,which e-mail to send mt serial number.

regards,

Arun

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Hi Arun,

See [url="http://www.lavasoftsupport.com/index.php?showtopic=31521&view=findpost&p=128598"]http://www.lavasoftsupport.com/index.php?s...st&p=128598[/url]

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I have just bought AdAware Total Security, i installed it and restarted the computer, then gett to the point where i type in my password and after that windows just loads and loads nothing happens.
The only way i can gett back in to windows is by starting the pc in fail safe, pick a failsafe restart point a few days back and restart windows.
I have tried it twice and the same thing happens.

The first time i had the free version of ad-aware (downloaded from this site)
The second time i removed that free version

Im swedish whit a swedish version of windows 7 home version 64bit

Whats going on ???

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Hi Josef,

This is a topic about a problem with Ad-Aware Pro and its license key. Please, continue in the topic where you already have described your problem and got an answer: http://www.lavasoftsupport.com/index.php?/topic/32046-adaware-total-security/page__view__findpost__p__132624

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