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praed0r

PC Advisor Ad-Aware Pro offer

Question

I Purchased June's Issue of PC Advisor because the cover disk purported to have a 5 month subscription to AAPro on the disk, I've tried installing the s/w several times, all it installs is AAfree, with none of the pro features enabled and no instructions how to upgrade except by purchase - am I doing something wrong or are PC Advisor claiming fraudulently that the software on the disk is the Pro version ?

I only bought the magazine to get this free trial, so you can imagine how I feel, as I know I could have downloaded the free version at any time !!!!

Please help, as I wanted to try the Pro version as I have 8-10 weeks left on my current (Kaspersky) s/w and was wanting to evaluate Pro properly before my update is due.

Regards

Gavin

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4 answers to this question

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Hi Gavin,

The Ad-Aware Pro Internet Security trial you have downloaded is working and PC Advisor has received the license from Lavasoft so on that side it´s all good.

There are two possible reasons as to why the Pro trial is becoming the Free version when you are installing: If you have had an Ad-Aware trial on that computer before, then this is the reason. It could also be that you have a Firewall on your network preventing the trial communicating with our servers.

Please let us know and we will try to help you to solve this problem.

Best Regards
MarieLouise

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Hi.

I have read the two threads on this subject. I am having the same problem.
I turned Windows Firewall off & I have not previously had any Lavasoft products installed.

Very frustrating & time wasting.
Please help.
Ali :)

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Hi ali1ear,

Since you have bought the product you can use the Lavasoft support instead of this forum with volunteers. See this post by LS Digger Barnes for links:
[url="http://www.lavasoftsupport.com/index.php?showtopic=30887&view=findpost&p=125583"]http://www.lavasoftsupport.com/index.php?s...st&p=125583[/url]

Do you have any other antivirus program installed now?
What antivirus program did you have if you don't have any now?

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I bought the PC Advisor magazine with a software CD sellotaped to the cover.
The PDF on the CD stated to follow the installation instructions.
I installed the program and tried to register the software with the given serial number.
A message appeared "Incorrect serial number .."

I have wasted too much time on this already so I'll uninstall Lavasoft and install MSE instead.
Cheers anyway.
Bye.

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