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jeepbug

adaware shut down unexpetedly

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our adaware will not open up, it is saying it was shut down unexpetedly. we are unable to open up adaware as it says that it sending a report to adaware. any advise?

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[quote name='jeepbug' post='126092' date='Apr 14 2011, 09:47 AM']our adaware will not open up, it is saying it was shut down unexpetedly. we are unable to open up adaware as it says that it sending a report to adaware. any advise?[/quote]
dont know if this helps but here is the log that we have from Malwarebytes

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Hi jeepbug,

The MBAM log only changed the settings regarding if Windows Security Center should display messages when the antivirus program, firewall or Windows Update isn't running. That alone is not an indication of an infection.

Which version of Ad-Aware do you have?
Have Ad-Aware opened up before?
Did you install, uninstall or update anything last time Ad-Aware worked?

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[quote name='CeciliaB' post='126099' date='Apr 14 2011, 11:50 AM']Hi jeepbug,

The MBAM log only changed the settings regarding if Windows Security Center should display messages when the antivirus program, firewall or Windows Update isn't running. That alone is not an indication of an infection.

Which version of Ad-Aware do you have?
Have Ad-Aware opened up before?
Did you install, uninstall or update anything last time Ad-Aware worked?[/quote]

we have ad aware anniversary edition. we havent installed uninstalled or updated anything,

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Anniversary Edition is now so old that it is no longer supported with updates, as far as I know. You should upgrade to a newer version.

Note, that Ad-Aware version 9 contains an antivirus program and you shouldn't run two antivirus programs at the same time. The obvious alternative is that you uninstall your antivirus program and only use Ad-Aware, but it is also often possible to turn of the real-time protection in Ad-Aware to avoid conflicts between Ad-Aware and the other antivirus program. You can find Ad-Aware version 8, without antivirus program, on Filehippo.

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