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bgfores

Ad-Aware 9.0.5

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Hi!

This morning when I tried to update Ad-aware, it said that update file was missing I tried to restart the entire program and it said that the files were missing also. I tried from the start menu but when I clicked on the file it said that the shortcut was no longer valid and if I wanted to delete it, I said yes. I tried the same thing for uninstall and I got the same message, I deleted that shortcut too.

I am now trying to uninstall Ad-Aware so I can reinstall it from the Lavasoft site but Revo uninstaller can't even find the file. Can I just delete the whole Lavasoft folder from Program files and reinstall?

Thank you for any assistance.

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Hi Gubat,

Are there any program files in the Lavasoft/Ad-Aware folder?
Can you start them?

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[quote name='CeciliaB' post='126822' date='May 17 2011, 02:00 PM']Hi Gubat,

Are there any program files in the Lavasoft/Ad-Aware folder?
Can you start them?[/quote]


There are a lot files left but I can't update anymore nor open the main window of Ad-Aware. I took snapshots( via print screen) of the files left for your info but the site won't accept a Word file, I tried to copy here but I can't do that either.

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Hi,

Instead of pasting the snapshots in a Word file, start Paint and paste a snapshot in that program. Save the file with the file format .png or .jpg and you should be able to upload that file here.

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[quote name='CeciliaB' post='126864' date='May 19 2011, 02:54 AM']Hi,

Instead of pasting the snapshots in a Word file, start Paint and paste a snapshot in that program. Save the file with the file format .png or .jpg and you should be able to upload that file here.[/quote]


Ok, here are the paint files.

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What happens when you double-click AAWTray?

Try to install Ad-Aware without uninstalling first.

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[quote name='CeciliaB' post='126871' date='May 19 2011, 05:45 PM']What happens when you double-click AAWTray?

Try to install Ad-Aware without uninstalling first.[/quote]


Nothing I think it's because it is running already, I'll try installing again.

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Hi Gubat,

You're welcome. I'm glad your problem is solved :)

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