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worryknott

Ad-Aware 9.5 installation error

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Hi, trying to install Ad-Aware 9.5, keep getting error message saying,
Service 'Lavasoft Ad-Aware Service' could not be installed. Verify that you have sufficient privileges to install system services.
Can you help please.
Thank. :D Worry Edited by CeciliaB
Changed topic title and description to be more descriptive /CeciliaB

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I'm having the same problem. It installed okay on one of my computers but not the other. They both have the same OS and anti virus programs. I have "administrator rights" on both. Do you have any suggestions?

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Hi worry and railfan5541,

Which Windows do you have?
Do you install 9.5 as an automatic or manual update of 9.0.7 version, or haven't you Ad-Aware installed?

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[quote name='CeciliaB' post='129015' date='Aug 26 2011, 12:17 PM']Hi worry and railfan5541,

Which Windows do you have?
Do you install 9.5 as an automatic or manual update of 9.0.7 version, or haven't you Ad-Aware installed?[/quote]

Manual, had old version 9.0.7. it deleated that, nothing installed now, will have to download old one again.

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[quote name='worry' post='129018' date='Aug 26 2011, 12:59 PM']Manual, had old version 9.0.7. it deleated that, nothing installed now, will have to download old one again.[/quote]
Sorry got Windows XP.

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PCs have the most current wininstaller 4.5 (WindowsXP-KB942288-v3-x86), I installed the newest antivirus msi package with no problems, reinstalled WindowsXP-KB942288-v3-x86 to correct any problems with the installer, same results as below... there must be a problem with the Ad-Aware msi and Windows XP, these are 5 different Dell PCs so it's not a hardware issue, the results are exactly the same regardless of hardware...

I tried upgrading to Ad-Aware 9.5 on several different lab PCs, All PCs XP SP3 with updates (as of 08.25.11)

PC1:
I tried to install Ad-Aware 9.5 using the downloaded msi package, it starts the uninstall using Ad-Aware 9.07 uninstaller, part way through an error message pops up, click retry, then cancel, OK, then finish, does not auto restart. Manually restart, run 9.5 msi package which then tries to unistall the 9.07 version, same error messages as above. Restored Ad-Aware 9.07.

PC2:
Ran the Revo uninstaller using advanced features and removed everything related to Ad-Aware 9.07. Rebooted and started install for Ad-Aware 9.5 using the downloaded msi package, the install starts then ends in a Windows Installer dialog box appearing on screen. Restored Ad-Aware 9.07. Edited by pctechman

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[quote name='pctechman' post='129025' date='Aug 26 2011, 02:12 PM']PCs have the most current wininstaller 4.5 (WindowsXP-KB942288-v3-x86), I installed the newest antivirus msi package with no problems, reinstalled WindowsXP-KB942288-v3-x86 to correct any problems with the installer, same results as below... there must be a problem with the Ad-Aware msi and Windows XP, these are 5 different Dell PCs so it's not a hardware issue, the results are exactly the same regardless of hardware...

I tried upgrading to Ad-Aware 9.5 on several different lab PCs, All PCs XP SP3 with updates (as of 08.25.11)

PC1:
I tried to install Ad-Aware 9.5 using the downloaded msi package, it starts the uninstall using Ad-Aware 9.07 uninstaller, part way through an error message pops up, click retry, then cancel, OK, then finish, does not auto restart. Manually restart, run 9.5 msi package which then tries to unistall the 9.07 version, same error messages as above. Restored Ad-Aware 9.07.

PC2:
Ran the Revo uninstaller using advanced features and removed everything related to Ad-Aware 9.07. Rebooted and started install for Ad-Aware 9.5 using the downloaded msi package, the install starts then ends in a Windows Installer dialog box appearing on screen. Restored Ad-Aware 9.07.[/quote]
Thanks for that pctechman,
Ran Revo uninstaller as PC2: Rebooted, downloaded Ad-Aware 9.5, loaded OK, ALL WORKING OK NOW.
Thanks again.
Worry. :)

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@pctechman:
Your issue has been moved to the topic [url="http://www.lavasoftsupport.com/index.php?showtopic=31633"]http://www.lavasoftsupport.com/index.php?showtopic=31633[/url]

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[quote name='CeciliaB' post='129056' date='Aug 26 2011, 04:51 PM']@pctechman:
Your issue has been moved to the topic [url="http://www.lavasoftsupport.com/index.php?showtopic=31633"]http://www.lavasoftsupport.com/index.php?showtopic=31633[/url][/quote]

Hi CeciliaB

I get the same message when i try to install Ad-Aware 9.5,

"Service 'Lavasoft Ad-Aware Service' could not be installed. Verify that you have sufficient privileges to install system services."

I have Windows XP on my home PC. No Administrator since I am only user. Had an old free Ad-Aware version that was removed a while ago. Tried your command prompt solution but i have no Administrator password since that was never setup on my home pc. Help please. Edited by mistermister

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Hi mistermister,

In those cases the administrator password is usually empty, that is you press the Enter key.

Have you tried the solution in post #7?

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@1776blues:
Your post has been moved to a new topic since you don't get the error message "Service 'Lavasoft Ad-Aware Service' could not be installed. "
You find it here: [url="http://www.lavasoftsupport.com/index.php?showtopic=31713"]http://www.lavasoftsupport.com/index.php?showtopic=31713[/url]

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[quote name='CeciliaB' post='129015' date='Aug 26 2011, 07:17 AM']Hi worry and railfan5541,

Which Windows do you have?
Do you install 9.5 as an automatic or manual update of 9.0.7 version, or haven't you Ad-Aware installed?[/quote]

Hi CeciliaB

I hate to post to a dead topic, but I have no choice, I'm stuck. I am running XP sp3 with Zone Alarm Extreme Security. It was an automatic update. I opened Ad Aware and it told me there was an update. I downloaded the file and it removed 9.07 and tried to install 9.5 and the error came up. I have since used the Revo uninstaller to remove 9.0 It removed 43 leftover files, but I still get the same error when installing 9.5 I tried downloading a fresh version of 9.5's installer file in case mine was corrupted. It did the same thing. I even tried shutting down Zone Alarm before installing 9.5 but I had the same error. My last scan before the 9.5 installation was clean, so there shouldn't be any infections. I'm out of things to try.

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Hi railfan5541,

I guess it is a conflict with ZoneAlarm. Even when you shut it down, there are probably something still running. The part called "Advanced Firewall" on [url="http://www.zonealarm.com/security/de/zonealarm-extreme-security.htm"]http://www.zonealarm.com/security/de/zonea...me-security.htm[/url] can certainly make it difficult to install advanced programs as antivirus programs.

Even if LS Digger Barnes explanation about possible conflicts with other security programs doesn't match your case, it might give you some understanding.
[url="http://www.lavasoftsupport.com/index.php?showtopic=30909&view=findpost&p=125582"]http://www.lavasoftsupport.com/index.php?s...st&p=125582[/url]

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[quote name='CeciliaB' post='129816' date='Oct 6 2011, 07:21 AM']Hi railfan5541,

I guess it is a conflict with ZoneAlarm. Even when you shut it down, there are probably something still running. The part called "Advanced Firewall" on [url="http://www.zonealarm.com/security/de/zonealarm-extreme-security.htm"]http://www.zonealarm.com/security/de/zonea...me-security.htm[/url] can certainly make it difficult to install advanced programs as antivirus programs.

Even if LS Digger Barnes explanation about possible conflicts with other security programs doesn't match your case, it might give you some understanding.
[url="http://www.lavasoftsupport.com/index.php?showtopic=30909&view=findpost&p=125582"]http://www.lavasoftsupport.com/index.php?s...st&p=125582[/url][/quote]

I guess it could be a conflict, but what bothers me is it installed on one computer, but not the other with the exact same software on both.

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Check that you have exactly the same configuration in ZoneAlarm, too.

You might try to start the installation from a command prompt since that might give us better error messages:

Start - All programs - Accessories
Right-click on 'Command prompt' and select 'Run as administrator' if available, if not left-click 'Command Prompt'.

Move (or download) the installation file, that is Ad-Aware95Install.msi, to the folder C:\ to make it easy to find with the 'Command Prompt'.

In the 'Command Prompt' enter this command:

msiexec /a C:\Ad-Aware95Install.msi /lierwm C:\Ad-AwareLog.txt

Ad-AwareLog.txt will then contain a lot of messages from the installation program.

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[quote name='CeciliaB' post='129833' date='Oct 6 2011, 07:10 PM']Check that you have exactly the same configuration in ZoneAlarm, too.

You might try to start the installation from a command prompt since that might give us better error messages:

Start - All programs - Accessories
Right-click on 'Command prompt' and select 'Run as administrator' if available, if not left-click 'Command Prompt'.

Move (or download) the installation file, that is Ad-Aware95Install.msi, to the folder C:\ to make it easy to find with the 'Command Prompt'.

In the 'Command Prompt' enter this command:

msiexec /a C:\Ad-Aware95Install.msi /lierwm C:\Ad-AwareLog.txt

Ad-AwareLog.txt will then contain a lot of messages from the installation program.[/quote]


Okay, I'll try to install it as a command prompt.

Today I completely removed Zone Alarm using the Revo Uninstaller on the highest setting. It still gave me the same error. I even tried not installing the Ad Watch Live files with the same result. Hopefully the installation log will help when I get it.

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[quote name='CeciliaB' post='129833' date='Oct 6 2011, 07:10 PM']Check that you have exactly the same configuration in ZoneAlarm, too.

You might try to start the installation from a command prompt since that might give us better error messages:

Start - All programs - Accessories
Right-click on 'Command prompt' and select 'Run as administrator' if available, if not left-click 'Command Prompt'.

Move (or download) the installation file, that is Ad-Aware95Install.msi, to the folder C:\ to make it easy to find with the 'Command Prompt'.

In the 'Command Prompt' enter this command:

msiexec /a C:\Ad-Aware95Install.msi /lierwm C:\Ad-AwareLog.txt

Ad-AwareLog.txt will then contain a lot of messages from the installation program.[/quote]

I ran the command prompt as instructed. Was it supposed to start the installation procedure? It looked like it might for a second then it quit, so the log file isn't very big. I made several attempts with the same result. I attached the file anyway. I hope it helps.

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I have forwarded the information to my contact person at Lavasoft and hopefully they have a suggestion.

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Please, try the solution in the post [url="http://www.lavasoftsupport.com/index.php?showtopic=31633&view=findpost&p=129913"]http://www.lavasoftsupport.com/index.php?s...st&p=129913[/url] If you don't understand it, don't hesitate to ask.

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[quote name='CeciliaB' post='129918' date='Oct 13 2011, 07:07 AM']Please, try the solution in the post [url="http://www.lavasoftsupport.com/index.php?showtopic=31633&view=findpost&p=129913"]http://www.lavasoftsupport.com/index.php?s...st&p=129913[/url] If you don't understand it, don't hesitate to ask.[/quote]

Ok, I must be blind. I can't find the "Installer" folder in C:\Windows\Installer I have both system folders and hidden folders visible.

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Maybe that depends on the Windows version. I have Vista and there it is C:\Windows\Installer (and marked as both hidden and system file), but since you have XP maybe it is another folder. Try to search for Installer.
But according to [url="http://www.computing.net/answers/windows-xp/massive-installer-folder/162012.html"]http://www.computing.net/answers/windows-x...der/162012.html[/url] it is the same name in XP, see post #17 for another possibility.

Please, check if you have the folder c:\AAWInstallerTemp.

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[quote name='CeciliaB' post='129923' date='Oct 13 2011, 01:14 PM']Maybe that depends on the Windows version. I have Vista and there it is C:\Windows\Installer (and marked as both hidden and system file), but since you have XP maybe it is another folder. Try to search for Installer.
But according to [url="http://www.computing.net/answers/windows-xp/massive-installer-folder/162012.html"]http://www.computing.net/answers/windows-x...der/162012.html[/url] it is the same name in XP, see post #17 for another possibility.

Please, check if you have the folder c:\AAWInstallerTemp.[/quote]

I found it now. I missed the "hide protected system folders" was checked. I moved the Ad-Aware95Install.msi to C:\Windows\Installer folder and nothing strange happened, it just moved. I don't have any folder labeled C:\AAWInstallerTemp. I tried the command:
msiexec /a C:\Windows\Installer\Ad-Aware95Install.msi /lierwm C:\Ad-AwareLog.txt

The log file was the same 3.2k and the installation only ran for a second. So I tried this command:
msiexec /i C:\Windows\Installer\Ad-Aware95Install.msi /L*v C:\Ad-AwareLog.txt

This command worked. The installation ran and failed with a large log file. This should help.

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Very good that you found another command that worked better :)

In your case the downloaded file is unpacked in the folder:
C:\DOCUMENT AND SETTINGS\srvcbay9\LOCAL SETTINGS\Temp\AAWInstallerTemp\v9.5.0 and not in c:\AAWInstallerTemp\v9.5.0 as in the other topic.

On Monday I will show my contact person at Lavasoft your excellent log file.

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They would like to see one more log file. Please, do this command:

msiexec /i C:\Windows\Installer\Ad-Aware95Install.msi /L*v C:\Ad-AwareLog.txt LOGFILE=c:\aawinstallog.txt

and upload c:\aawinstallog.txt

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[quote name='CeciliaB' post='130000' date='Oct 20 2011, 07:51 AM']They would like to see one more log file. Please, do this command:

msiexec /i C:\Windows\Installer\Ad-Aware95Install.msi /L*v C:\Ad-AwareLog.txt LOGFILE=c:\aawinstallog.txt

and upload c:\aawinstallog.txt[/quote]

Okay, no problem. The more detailed log file is attached.

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