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meadbailey

update won't update

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I recently upgraded to adaware free 9.5.1 running on Vista, but now every time I try to update the definitions, the program stalls and closes. ( I can give you the file name and size that it gets hung up on if necessary.) I have tried updating with the firewall off with no better effect. I have uninstalled and reinstalled adaware with no change (about a week after the original installation). I have never had this problem with previous versions. What do I do now?

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Hi meadbailey,

Please, give us all the information you have.

Is it when you update Ad-Aware manually or is it the automatic update?

Did you follow this instruction when you uninstalled the program?
[url="http://www.lavasoftsupport.com/index.php?showtopic=30850"]How to uninstall Ad-Aware 9.x[/url]

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[quote name='CeciliaB' post='129700' date='Sep 30 2011, 03:28 PM']Hi meadbailey,

Please, give us all the information you have.

Is it when you update Ad-Aware manually or is it the automatic update?

Did you follow this instruction when you uninstalled the program?
[url="http://www.lavasoftsupport.com/index.php?showtopic=30850"]How to uninstall Ad-Aware 9.x[/url][/quote]

Today I followed the instructions you gave and uninstalled uning Revo. Then reinstalled. Got through the automatic update that happens when you reinstall Ad-Aware.
I always manually update Ad-Aware right before I scan, and this is where the hang up has been with the new version. The file it stalls on is the big one: CSC39-EN-0-10658-F.sbr.sgn.f... Size 75577kB. The "10658" and size change weekly.
Hopefully this latest reinstall will solve the problem. I will know next week.
Thank you for your input and I'll let you know how it goes.

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I've tried to update at least 5 times today. Still the same problem. It's getting a bit further each time I try, but still won't complete the update. VERY frustrating and I don't have time to deal with this as I am in the middle of a move. The file is basically the same. DSC39-EN-0-10738-F.sbr.sgn.f...
I'm about to give up entirely. This stinks.

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The full definition file, that Ad-Aware is downloading, is a large file and maybe it got corrupt during the first downloading and then Ad-Aware cannot install a correct file. I suggest that you try to manually load the definition file by following the guideline: [url="http://www.lavasoftsupport.com/index.php?showtopic=30569"]http://www.lavasoftsupport.com/index.php?showtopic=30569[/url]

If you already have program that handles zip files well and you are familiar with it, it should not be necessary to install 7-zip.

Ask me, if the guideline is hard to follow.

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i dont know whats happening
i cant update it says
cant conect to server check conection and adaware exe.
i downloaded zip
odd thing is i have no lavasoft folder in %appdata%

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Hi cootmaster,
Do you still have update issues or was it a temporary problem?

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