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bobov

Ad-Watch Driver for 9.6

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I installed Version 9.6. I checked that I wanted the driver installed for Ad-Watch. Now, every time I start my computer, Windows tells me it's looking for a driver that it can't find. This could only be the Ad-Watch driver, since I've installed nothing else.

Was the Ad-Watch driver actually installed? Is Ad-Watch working properly? What can I do to correct this problem?

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Hello bobov

If you open Ad-Aware, is the Ad-Watch icon in red? If so, the Ad-Watch driver is installed and working.
If not, let me know and I will tell you how to install it manually.

Thanks
Jeff

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The Ad-Watch icon is red. If the driver is installed and working, why does Windows tell me it's looking for a driver for unknown hardware? This started happening immediately after installation of Version 9.6.

Thanks for confirming that Ad-Watch is working.

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Hi bobov,
Does Windows say anything more, for example a file name?
Where/When does the message appear?
Have Ad-Aware found anything malicious in the computer?

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Hi CeciliaB,

Windows only says it's looking for a driver for unknown hardware.
The message appears when I turn on my computer.
Ad-Aware has not found anything malicious.

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Hi bobov,

"Unknown hardware" is probably not a part of Ad-Aware.
Is it possible to find out more in Device Manager( [url="http://www.computerhope.com/issues/ch000833.htm"]http://www.computerh...es/ch000833.htm[/url] )?
Have you connected something to your computer, except keyboard and mouse?
Does the sound and network work properly?

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Hi Cecilia,

Device Manager lists an "unknown device" about which it has no information at all.
I haven't connected anything to my computer that I'm aware of.
The sound and network work properly.

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Hi, Cecilia,

Searching Device Manager, I found this listed as the "Device Instance Path" of the unknown device: ROOT\LEGACY_LAVASOFT_KERNEXPLORER\0000. It seems this does have something to do with Ad-Aware. I had trouble installing 9.6, and installed and uninstalled several times. Perhaps this is a relic of one of those installations. Device Manager gives me the option to disable the device. Would you advise I do that?

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Hi bobov,

Hard to know what is best, it is important that Ad-Aware still works afterwards. I think the safest solution is that you first uninstall Ad-Aware using [url="http://www.lavasoftsupport.com/index.php?showtopic=30850"]How to uninstall Ad-Aware 9.x[/url], then checks if the driver is still around and then disable it (or even better uninstall it) and finally install Ad-Aware again.

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