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cootmaster

no update for days

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why there no updates since thurs/fri

are we lucky or is none needed now

update button says no updates

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Hi cootmaster,

There was some issues with the updates during the weekend.

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Purchased ad-aware TS 2 days ago. still can't get any updates.
"An error occurred when loading data from the update server"
Reloaded program several times, rebooted, etc. still no updates for A/V. 2 engines update, but the message comes up after 3/4 of the A/V updates are loaded.

No response from Lavasoft.

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[quote name='ORAM12825' timestamp='1320938832' post='130413']
Purchased ad-aware TS 2 days ago. still can't get any updates.
"An error occurred when loading data from the update server"
Reloaded program several times, rebooted, etc. still no updates for A/V. 2 engines update, but the message comes up after 3/4 of the A/V updates are loaded.

No response from Lavasoft.
[/quote]
Hi ORAM12825,

Have you activated Total Security?
It is necessary to register your serial number to retrieve updates. See http://www.lavasoft.com/mylavasoft/support/supportcenter/faqs/how-do-i-activate-the-version-of-adaware-i-paid-for

If you have already registered, you should have received an email with 'Access Data', user-name and password, that you can use to reactivate after a re-installation of Total Security:
Open Total Security
Click Options in the Updates tab in the Security Status windows
Enter user-name and password and click OK

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Hi ORAM12825,

I just heard from Lavasoft that it has been an issue with the update servers. It has now been fixed and I hope that you now can update Total Security.

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