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egetten

Update Manager can't Connect

25 posts in this topic

Hello,

I tried updating ad-aware but it didn't finish so I thought it might be corrupted and then removed it and downloaded it again. Problem is now when I try to update it I get a error message saying it couldn't connect to the update server and that I should check my firewall and network settings. I have internet so its not my network settings and I had gone through my firewall settings and enabled everything having to do with ad-aware. I still get the error. So then I just turned off my firewall and still got the error. I went to the support faqs and tried the methods there and still nothing. Even tried the download of the zip file to manually update it but It didn't download saying 504 - Gateway Timeout. plz help. thx. Edited by egetten

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I'm receiving the same error message. I have read the posts in the other topics and I hope this issue is resolved soon.

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I AM GETTING THE SAME MESSAGE AS WELL. Edited by BERLO299

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Good Day,

It seems that this problem has been going on for over a month..I cannot even
update my software..after I paid to update my subscription I get nothing
but "engine initializine",

As the result of this..the software is broken..

I was attacked by a root kit when I thought that my computer was being
protected by Lavasoft???

Never had this problem with this company before..that is too bad..

I will be forced to discontinue this program..and go to something else..

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This is just crap, to get a completely false error message that it can't connect, and no warnings for those who trust auto updating.

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I get same message. Everything else connects. I notice they issued an update Jan. 6; wonder if that
messed things up.

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Hi,

This problem with "Update Manager cannot connect" seems to be a new problem. Probably related to the fixes for the other common update problem that has been going on since 1st of January.

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[quote name='jkihl' timestamp='1325904060' post='131733']
Good Day,

It seems that this problem has been going on for over a month..I cannot even
update my software..after I paid to update my subscription I get nothing
but "engine initializine",

As the result of this..the software is broken..

I was attacked by a root kit when I thought that my computer was being
protected by Lavasoft???

Never had this problem with this company before..that is too bad..

I will be forced to discontinue this program..and go to something else..
[/quote]
Hi jkihl,

If you have had an update problem for a month, it is some other problem. The error message "engine initializine" indicates that too.

No antivirus or anti-malware programs can protect you from all malicious files. Please, to get help with cleaning your computer post in the forum [url="http://www.lavasoftsupport.com/index.php?showforum=36"]Help with Stubborn Infections[/url] by trying to follow the instructions in the topic [url="http://www.lavasoftsupport.com/index.php?showtopic=30823"]Read This Before You Post![/url].

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Hi all,

We are aware of the situation and are currently investigating.

Regards,

Andy
Lavasoft Malware Labs

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same here as well, either the manager or check my firewall permissions crap. reminds me of several years back a adaware release that was so buggy, i deleted it for a year till you guys fixed it, and now another round of faulty adaware issues, and im paying for the prg. to boot.

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[size=2][font=arial,helvetica,sans-serif][color=#800080]I have the same problem, It started last night when I went to update my Ad-Aware I got the "Error Cannot [/color][/font][/size][color=#800080][font=helvetica, arial, sans-serif]Update Manager cannot connect" [/font][/color]
[color=#800080][font=helvetica, arial, sans-serif]I don't know what to do or what kind of program can I use till this problem is fixed?[/font][/color]

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Hi Misty19,

You don't need to do anything. Ad-Aware should be working even if it cannot update. Or doesn't it work?

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[b]I have that same message, That "Update Manager cannot connect to the server," It seems every day there is a different "Issue" with Lavasoft lately, what is going on? Yesterday I FINALLY got to update 1 pc, but last night and today everything is totally messed up again[/b] Edited by flash4923

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Hi all,

Thanks for your report. We are aware of the situation and are investigating.

Regards,

Andy
Lavasoft Malware Labs

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[b]UPDATE!!!! I ran a "Smart System Scan" and removed all, after that I ran "Update Manager" again, and it showed my update were up to date, I don't know if running the scan and removing the infections did the trick or Lavasoft fixed the problem, just wanted everyone to know[/b] Edited by flash4923

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Indeed - we isolated the problem and fixed it, at what looks like seconds before you updated Ad-Aware! Happy to hear everything is back to normal for you. Thanks for keeping us updated with your progress. It was very helpful!

Regards,

Andy
Lavasoft Malware Labs

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[quote name='CeciliaB' timestamp='1325952644' post='131762']
Hi Misty19,

You don't need to do anything. Ad-Aware should be working even if it cannot update. Or doesn't it work?
[/quote]
No I think it will still work. I haven't ran it yet to see.
Because it won't update.

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[quote name='Misty19' timestamp='1325999070' post='131804']
No I think it will still work. I haven't ran it yet to see.
Because it won't update.
[/quote]
It's updating! yay!

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[quote name='Misty19' timestamp='1325999150' post='131805']
It's updating! yay!
[/quote]
Never mind updating it shows that it is updating and it says "Downloading file"
But it is going very slow.

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one of my machines updated but froze on reload on splash screen, had to reboot, but its updated, 2nd machine shows its trying to download, but super super slow

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Hi,

Thanks to all for notifying us of this issue. This problem is only affecting users that have uninstalled/reinstalled Ad-Aware, or have installed Ad-Aware for the first time.

Please visit [url="http://www.lavasoftsupport.com/index.php?/topic/32073-ongoing-update-issues-08-jan-2011/"]here[/url] for more information.

Regards,

Andy
Lavasoft Malware Labs

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Hi all,

You will hopefully have noticed that the update problem has been resolved. Thank you for keeping us informed - it was very helpful. If you experience any more problems, please create a new thread in this forum. Thanks!

Regards,

Andy
Lavasoft Malware Labs

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Is this really fixed? I still get the error [b]That "Update Manager cannot connect to the server," [/b].It used to work fie last year

Shame that this software has taken a nosedive in reliability.

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Hi laybot,

Since 16th of January there haven't been any update complains in the forum except for yours, but many persons have posted that updates now work. It must be some other problem with your computer than the common update problems solved during the first half of January. Have you downloaded and installed Ad-Aware after 16th of January? If not, please do so.

Edit:
Or do you have another antivirus program installed that disturbs the installation? In that case, please exit it during the installation.
Or do you have a firewall installed? Please, check that it doesn't stop any Ad-Aware processes from using internet.

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