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AbdLomax

Ad-Aware 9.6 Free installation fails

5 posts in this topic

Downloaded and ran Ad-Aware96Install. Installer runs. Copying files proceeds, progress bar stops, then restarts. Message pops up.

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

When I accept that message, I get a message from Ad-Aware:

"Ad-Aware Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to end the Setup Wizard."

Finish is slow but does complete and the Setup Wizard shuts down.

I am running Windows 2000 Advanced Server, usually about the same as W2000 Pro. What can I do to install and run Ad-Aware?

My need is urgent, I may have run the UPS notification trojan, by accident, while cleaning up old email.

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Hi AbdLomax,

Sorry, but Lavasoft doesn't support Windows 2000 any more. The reason is that Ad-Aware depends on a Windows Update that is not sent to Windows 2000 computers.

To get help with cleaning your computer follow the instructions in the topic [url=http://www.lavasoftsupport.com/index.php?showtopic=30823]Read This Before You Post![/url] and I will move your topic to the forum [url=http://www.lavasoftsupport.com/index.php?showforum=36]Help with Stubborn Infections[/url].

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Thanks for your response.
[quote name='CeciliaB' timestamp='1326215686' post='131934']
Sorry, but Lavasoft doesn't support Windows 2000 any more. The reason is that Ad-Aware depends on a Windows Update that is not sent to Windows 2000 computers.

To get help with cleaning your computer follow the instructions in the topic [url="http://www.lavasoftsupport.com/index.php?showtopic=30823"]Read This Before You Post![/url] and I will move your topic to the forum [url="http://www.lavasoftsupport.com/index.php?showforum=36"]Help with Stubborn Infections[/url].[/quote]So the manual -- [url="http://www.lavasoft.com/support/supportcenter/manuals/ad_aware/ad_aware_manual.pdf"]http://www.lavasoft....ware_manual.pdf[/url] -- is obsolete. Is there an older version I could use?

Obviously, I could not follow the instructions on that page, since Ad-Aware is not loading.

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You are welcome :)

Sorry, skip Step #1 and perform only Step #2.

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that's strange. when I installed Ad-aware Free 9.6 on a Win2000 Pro SP4 computer back in late November 2011, it installed sucessfully. no setup error message. The Win2k SP4 machine I used had KB891861 Update Rollup 1, KB893803 Windows Installer 3.1 v2, KB927891 msi.dll and Internet Explorer 6.0 SP1 updates installed. I'm wondering where AbdLomax downloaded the Ad-aware Free 9.6 setup package.

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