• Announcements

    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
Sign in to follow this  
Followers 0
gkovacs

Ad-Aware 10 killed 2 computers, need help with uninstalling

49 posts in this topic

Thank you, Cecilia!

I tried the SafeMode.txt file on the first page.
I have Advanced system care and Avg anti-virus on here but I figured they were for computer cleanup and virus protection respectively while Ad-Aware is primarily for spy-ware. I guess that could have contributed to this malfunctioning but I had Ad-Aware (and the others) for years now, and I didn't have any problems with it until this update (Ad-aware 10.0.185.3207).

Anyway, I installed and uninstalled and that seems to have done the trick! Thanks again!

Share this post


Link to post
Share on other sites
You are welcome, adrii :) Great that you could uninstall now.

SafeMode.txt will only make it possible to uninstall Ad-Aware in safe mode, nothing else, and should only be used by persons that cannot start in normal mode.

Ad-Aware 10 is a complete antivirus program with anti-spyware function. It is usually possible to have Ad-Aware 10.1 (but not 10.0) together with another antivirus program, and Lavasoft has tested Ad-Aware 10.1 together with AVG without any issues.

Using registry cleaners, for example Advanced System Care, is always risky. I have seen many topics on internet forums with problems caused by registry cleaners, for example Windows update stops working, problems uninstalling antivirus programs.

Share this post


Link to post
Share on other sites
[size=4][quote name='gkovacs' timestamp='1335370883' post='134949'][/size]

[b] [size=4]need help with uninstalling. I have upgraded to Ad-Aware 10 Free (from version 9) on both of my computers, both computers became unusable after reboot.[/size][/b]

[size=4],,,[/size]
[size=4]Since then the system boots without BSOD, but everything is broken and extremely slow, I can not uninstall or do anything.[/size]

[size=4]I reckon there must be something else that is starting, maybe a driver. Can someone tell me the name of the driver (.sys) that Ad-Aware 10 is using, so I could remove that from the safe mode command line?[/size]
[size=4][/quote][/size]
[size=4]I'm on WinXP and have ran the prior versions of AA for years (with NO trouble) so I was [b]glad[/b] to upgrade to AA 10.1 ([b]for a minute or two[/b]).[/size]

I rebooted into no Networking and BSODs from [b]ndis.sys[/b] and [i]sbhips[/i][font=arial, sans-serif][size=1].[/size][/font][i]dll .[/i]


I tried to remove it using "Safe-Mode with Networking" (which also has broken Network) but it can't find the files it used to install (and looks for 'adaware_installer.msi' when I installed from an '.exe').


I had to try using normal-boot-mode (not Safe-Mode) but it would BSOD shortly after starting.

I went back to Safe-Mode and disabled the auto-start (for the ToolBar Icon) and that bought me a few extra minutes of runtime before BSOD (anything accessing the Network would increase the likelihood of BSODs and Internet Explorer could not connect to read this Thread for help).

Back to normal-boot-mode and more attempts to remove it were futile since the Installer seemed to access ndis.sys and cause BSODs when uninstalling.

Finally back to Safe-Mode and when the question pops up if you 'really want Safe-Mode or System Restore' I chose System Restore - that working quickly and (relatively) painlessly.


I'll check back in the weeks to come to see if this issue is fixed. It is too difficult to remove to bother installing again.


The only way to rip it out (on WinXP) was with a 'Safe-Mode rebooting System Restore' (or whatever you call it), make sure you disable AA's autostart and Services to buy yourself a few minutes of Runtime (without BSOD).

Share this post


Link to post
Share on other sites
I recently updated yesterday (5/13) pc rebooted to log in screen after that it has not finished loading desktop since 9 pm last night ! It gets to desktop but half my icons don’t load and I can’t do anything it appears to still be loading all i get is an hour glass? So I can’t even get to control panel to uninstall. Any suggestion’s
[font="Calibri"][size="3"][color="#000000"] [/color][/size][/font]

Share this post


Link to post
Share on other sites
Hi MIkeF2,

It would be very kind of you, if you can tell us more about your computer, then Lavasoft can investigate and correct Ad-Aware.
Which Windows do you have, including 32 or 64 bits?
Do you have another antivirus program, firewall or other security program installed?

I suggest that you start the computer in "Safe mode" by tapping F8 key repeatedly during the start and select [b]Safe mode[/b] in the menu, see [url=http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx]http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx[/url]. In "Safe mode" Ad-Aware and other security programs will not start. It should now be possible to do a System Restore to a system restore point created before the installation of Ad-Aware.
Start menu - Programs - Accessories - System Tools - System Restore

Can you now start in normal mode?

Share this post


Link to post
Share on other sites
Thanks for the safe mode uninstaller. Misclicked when I was prompted to uninstall other anti-virus programs. Will there be a standalone anti-spyware version of this?

Share this post


Link to post
Share on other sites
Hi k1tt,

I'm glad it solved your problem.
Many persons have wished that it should be possible to run Ad-Aware alongside other antivirus programs, so maybe Lavasoft will develop that in the future. But at the moment version 9.6 is the only safe choice. It is possible to download 9.6 from FileHippo.

Share this post


Link to post
Share on other sites
Hello Gentlemen!

Seems that you had not "clear" uninstall of AAW10. I checked Uninstall on the latest version of AAW - 10.1.211.3382. All of GFI network drivers were uninstalled after reboot.
Please watch this video:

http://www.youtube.com/watch?v=ZrGUYQZhOMk

Share this post


Link to post
Share on other sites
I am incredibly frustrated right now. I have tried all of the options listed in this thread, one at a time, and none of them have worked. I cannot get this horrendous program (Ad-Aware 10.0 Free) of my computer. It won't uninstall. Most recently, trying to uninstall through Start/Programs/Ad-Aware/Uninstall, it starts to uninstall then it gives me an error code and says it is rolling back uninstall. If I didn't know any better I'd say this is the most ingenious destructive virus I've ever seen, I've run Ad-Aware on all my computers for years with no problems, but with the new update yesterday, everything has crashed. Nothing listed above is working. I even uninstalled the firewall driver. That at least got me to be able to run the uninstall, but again like I said, it won't go through with it and just laughs in your face while it says sorry you're stuck with this awful program till I cause your computer to crash forever. Someone please help!

Extremely Irritated.

Share this post


Link to post
Share on other sites
Hi jjkratt,

Which Windows version do you have, including if it is 32 or 64 bits?
Which other antivirus program do you have?
Do you have any other security related programs?
Which error code do you get during the uninstallation?

Share this post


Link to post
Share on other sites
dear people from Lavasoft:
Like many others I've been using your software for years w/o a problem. Yesterday I was tricked by you into installing your new version and cannot use my computer ever since. It's INSANE to unload software that cannot be uninstalled on unsuspecting users

Share this post


Link to post
Share on other sites
Hi karamand,

I'm not from Lavasoft, but I wonder what you have tried of all uninstall suggestions in this topic and the other similar topics in this forum.
Which Windows version do you have, including if it is 32 or 64 bits?
Which other antivirus program do you have?
Do you have any other security related programs?

Share this post


Link to post
Share on other sites
I'm also frustrated and long time user of ad-aware (free)). A few days ago, upgraded to latest version on Win 7 64-bit. Install failed. Uninstall failed. Network connections lost. Can't run installer again as it expects a network connection. How do I get past this blockage? Is there a FULL download package? The one I have is about 5.9MB and I know there are many more MB required to complete an install, so how do I get all the required dependant files to my localhost so that I can reinstall and try the uninstall again? For the record, it's been many years since I've encountered a trusted program make such a mess of an upgrade and it's really put a dark light on Lavasoft -- to me at least.

Thank you for your continued help to resolve this fubar.

Share this post


Link to post
Share on other sites
Hi upgradefailed,

Do you have any other antivirus or similar program installed?

Please, try to do a system restore to a restore point created before the installation of Ad-Aware 10.1. If you get an error message, try to do it in safe mode.

If you don't have any restore points or have issues with Windows that stops the system restore function, you can try to fix the lost network connections by reading the suggestions in the topics I link to in [url="http://www.lavasoftsupport.com/index.php?/topic/32542-uninstall-failed-and-completely-lost-connectivity/page__view__findpost__p__136766"]http://www.lavasofts...post__p__136766[/url]

Share this post


Link to post
Share on other sites
[size="2"][size=2]Yep, Ad Aware has essentially turned my Toshiba Satellite into a very expensive paper weight. How do I get this off my machine?[/size][/size]
[size="2"][size=2]The story so far...[/size][/size]
[size="2"][size=2]After downloading the latest version of Adaware my system would not connect to the Internet. I called the support center & was subjected to a very rude, inattentive associate who actually hung up on me. [/size][/size]
[size="2"][size=2]I attempted to do a traditional uninstall through Control Panel & restarted my sytem. Upon startup I received the usual notification that "AdAware will continue to protect my system" despite the fact that I had just supposedly uninstalled it.[/size][/size] [size="2"][size=2]I checked my control panel again, & sure enough, Adaware is still present. Only now the Uninstall option is gone, & only the Change & Repair options are available.[/size][/size]
[size="2"][size=2]I then began a search for any Adaware related files on my system & began deleting them thinking that would do the trick. No luck. It still appears in my control panel & according to my task manager is still running processes. I try to End Process only to have them immediately start again. [/size][/size] [size="2"][size=2] I can now sporadically connect to the Internet, but my system is very slow & frequently becomes unresponsive. [/size][/size]
[size="2"][size=2]The software is also still present in my Program Files (x86) folder. I have attempted to delete it & received the following message: "The action can't be completed because the folder or file in it is open in another program".[/size][/size]
[size="2"][size=2]I've also run [/size][/size][url="http://www.sunbelt-software.com/support/SPF/spfclean.exe"]http://www.sunbelt-s...PF/spfclean.exe[/url] [size="2"][size=2] & restarted as suggested earlier in this thread. Still no luck in removing this software. [/size][/size]
[size="2"][size=2]As a 6 year user of Adaware I am extremely frustrated. [/size][/size]

Share this post


Link to post
Share on other sites
Hi Twitchymctwitch,

If you had a phone call with a tech guy, it was not a Lavasoft employee, since Lavasoft only has email support. But I will forward the information to my contact person at Lavasoft, since they want their business partners to behave well, of course.

It was not a good idea to start deleting files, it has made it more difficult to uninstall Ad-Aware. I think the easiest solution is to install Ad-Aware 10.1 again, start Windows in Safe mode and with the help of the special file in LS Sharon's post [url="http://www.lavasoftsupport.com/index.php?/topic/32317-ad-aware-10-killed-2-computers-need-help-with-uninstalling/page__view__findpost__p__134961"]http://www.lavasofts...post__p__134961[/url] uninstall Ad-Aware. You need to download the special file before starting in Safe mode.

Do you have another antivirus program installed?
That is the most common reason for those types of problems when installing Ad-Aware 10. The two programs fight over resources and will have conflicts. Ad-Aware 10 has full real-time protection while Ad-Aware 9 Free only has a limited real-time protection, which usually works together with other antivirus programs. Even if LS Digger Barnes' explanation about possible conflicts with other security programs in the post [url="http://www.lavasoftsupport.com/index.php?showtopic=30909&view=findpost&p=125582"]http://www.lavasofts...ndpost&p=125582[/url] is written for Ad-Aware 9 Pro, the principle is still the same. A more technical explanation is written in [url="http://www.lavasoftsupport.com/index.php?/topic/32555-every-time-i-run-live-update-w-9x-the-program-says-unexpectly-needs-to-close/page__view__findpost__p__136994"]http://www.lavasofts...post__p__136994[/url] by LS Andy.

At the moment I recommend you to stay with Ad-Aware 9.6, which can be downloaded from FileHippo. For the future see the post [url="http://www.lavasoftsupport.com/index.php?/topic/32555-every-time-i-run-live-update-w-9x-the-program-says-unexpectly-needs-to-close/page__view__findpost__p__137027"]http://www.lavasofts...post__p__137027[/url] by LS Andy.

P.S. spfclean were for Ad-Aware 10.0 and not 10.1, which is the current version.

Share this post


Link to post
Share on other sites
My Win7-32bit Lenovo T61 laptop went from crisp to bogged-down after I installed Ad-Aware 10 (after uninstalling McAfee). The T61 had McAfee on it from day 1, but I had good experiences with Ad-Aware anti-malware in the past and wanted to give it a try. That didn't go so well, so I wanted to get back to McAfee. I ran the uninstall from the control panel (under "Change", oddly) and I experienced everything described on this thread: BSOD, loss of network, failed uninstallers, all of it.

Luckily, the Windows updater had made a system restore point a few days earlier for an OS update. So I rolled back the system to the restore point, found this thread, found ergpguy6's post, ran the obscure SbSetupDrivers.exe tip and this time the uninstall went smoothly, albeit slowly - it took over 15 minutes to complete.

Finally 6 hours after the ordeal began, the laptop seems to be working OK again. Pust! I had used Ad-Aware for years and was trialing the "Pro" version 10 with the intent to finally buy it, but I think I'll wait for version 11 service pack 2 or so before I take the chance again. :(

Share this post


Link to post
Share on other sites
Hi Robban,

Did you run the special McAfee removal tool to remove everything of McAfee?
[url="http://service.mcafee.com/FAQDocument.aspx?id=TS101331"]http://service.mcafe...spx?id=TS101331[/url]

Share this post


Link to post
Share on other sites
[quote name='CeciliaB' timestamp='1341654452' post='137104']


It was not a good idea to start deleting files, it has made it more difficult to uninstall Ad-Aware. I think the easiest solution is to install Ad-Aware 10.1 again, start Windows in Safe mode and with the help of the special file in LS Sharon's post [url="http://www.lavasoftsupport.com/index.php?/topic/32317-ad-aware-10-killed-2-computers-need-help-with-uninstalling/page__view__findpost__p__134961"]http://www.lavasofts...post__p__134961[/url] uninstall Ad-Aware. You need to download the special file before starting in Safe mode.


[/quote]

I've followed the instruction above. The command prompt window briefly appeared which gave me hope. Unfortunately, Ad-Aware is still present & running processes with no uninstall option. If anything, things have worsened. I was briefly able to connect to iTunes, but could not download & ultimately, my machine froze. I'm honestly amazed I've managed to make this post.

What's Plan B?

Share this post


Link to post
Share on other sites
@Twitchymctwitch:
You can start Windows in "Safe mode with network", then Ad-Aware and other programs wouldn't start. Save DDS to your desktop: [url="http://download.bleepingcomputer.com/sUBs/dds.scr"]http://download.blee...om/sUBs/dds.scr[/url]

Double-click on the DDS tool to run it.

When finished, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt

Save them to your desktop and paste their content into your answer.

When you have done that, I'll move your posts to a new topic.

Share this post


Link to post
Share on other sites
[quote name='gkovacs' timestamp='1335370883' post='134949']
I have upgraded to Ad-Aware 10 Free (from version 9) on both of my computers, both computers became unusable after reboot.

1. On the desktop (Core i5, Windows 7 x64), boot took 1-2 hour, everything started extremely slow.
System restore did not work. Finally I was able to uninstall from Control Panel, problems gone.

2. On the laptop (Core 2, Windows 7 x32), boot resulted in BSOD (NO MORE IRP STACK LOCATIONS).
In safe mode I could not uninstall (Windows Installer does not work in Safe Mode), but I was able to delete the Ad-Aware program directory.
I also disabled the Ad-Aware services.

Since then the system boots without BSOD, but everything is broken and extremely slow, I can not uninstall or do anything.

I reckon there must be something else that is starting, maybe a driver. Can someone tell me the name of the driver (.sys) that Ad-Aware 10 is using, so I could remove that from the safe mode command line?
[/quote]
Just installed ADAWARE...and just un-installed ADAWARE.......havnt used it in a couple years...thought I would try it again.....NEVER again...totally stopped my computer.....only thing working was the mouse... CTRL ALT DEL did nothing....had to pull the battery to reboot...I went to restore points...guess what...there werent any...this program is JUNK!!!

Share this post


Link to post
Share on other sites
Hi Trashed,

Do you have another antivirus program installed? That is the most common reason to serious problems after installing Ad-Aware 10. Having two programs with full real-time protection usually results in serious problems, for example BSOD.

I think you were able to remove Ad-Aware, but if I'm wrong and you need any help, just ask.

P.S. Check that you have enabled the system restore function in Windows.

Share this post


Link to post
Share on other sites

I have upgraded to Ad-Aware 10 Free (from version 9) on both of my computers, both computers became unusable after reboot.

 

1. On the desktop (Core i5, Windows 7 x64), boot took 1-2 hour, everything started extremely slow.

System restore did not work. Finally I was able to uninstall from Control Panel, problems gone.

 

2. On the laptop (Core 2, Windows 7 x32), boot resulted in BSOD (NO MORE IRP STACK LOCATIONS).

In safe mode I could not uninstall (Windows Installer does not work in Safe Mode), but I was able to delete the Ad-Aware program directory.

I also disabled the Ad-Aware services.

 

Since then the system boots without BSOD, but everything is broken and extremely slow, I can not uninstall or do anything.

 

I reckon there must be something else that is starting, maybe a driver. Can someone tell me the name of the driver (.sys) that Ad-Aware 10 is using, so I could remove that from the safe mode command line?

 

OLD Thread but Lavasoft doesn't kill computers LOL! It's one of THE most highly respected, stable, safe Antivirus and Adblocking software on the market

 

It doesn't insert boot time files to stop boot time viruses. If these become corrupted or infected then your system may not book or get stuck in a boot/bsod loop. Mostlikely, you somehow got a virus before you upgraded (by disabling real time scanning for more performance now and then, or not using RT scaning at all).

 

Share this post


Link to post
Share on other sites

Just installed ADAWARE...and just un-installed ADAWARE.......havnt used it in a couple years...thought I would try it again.....NEVER again...totally stopped my computer.....only thing working was the mouse... CTRL ALT DEL did nothing....had to pull the battery to reboot...I went to restore points...guess what...there werent any...this program is JUNK!!!

 

Then you are really doing something with computers that you shouldn't be doing. You should level what you are doing to a computer expert. I'd bet my life you have a trojan of some sort or virus messing with you... again.. this IS 2 yrs old, and I just happen to stumble across it, and I was highly amused.

 

Even back then ADAWARE has ALWAYS REQUIRED at least a dual core system, preferably quad core as it needs a good chunk of CPU resources to read and scan each file. So I hope you at least had a 2.x quad core or a 3.x dual core system back then

 

Adware still takes over 1 FULL cpu use for real time scanning, but I have 8 cpu cores, so I'm not affecting at all, and I'm OCed to 5.0GHz.

 

 

Edited by dduttonnc

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0