• Announcements

    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
Sign in to follow this  
schreinman

Installing... Please wait...

Recommended Posts

I am running Windows XP, never had any issues installing past versions of Ad-Aware, but the newest release (10) will not load for me. I let it run over night a couple nights ago and in the morning it still said 'Installing... Please wait...'

Any ideas??? Also, coincidence or not, my Internet connection was blocked after I cancelled the installation yet the software seemed to have loaded. So I uninstalled and now am back with the installation falling short of completion.

Share this post


Link to post
Share on other sites
Hi schreinman,

Do you have any other antivirus or similar programs installed?

Share this post


Link to post
Share on other sites
Good call; thanks! Yes, I had Symantec Endpoint Protection running.

Now that Ad-Aware is loaded, it appears that I can run both antivirus protection programs simultaneously. What is your recommendation with this? Can I run both or should I choose one or the other?

Thanks for your assistance!

Share this post


Link to post
Share on other sites
You are welcome :)

Do you mean that Ad-Aware has been installed and is running?
If yes, if you don't notice any issues, you can use both programs.
If no, it might be Symantec Endpoint Protection that disturbs the installation.

Share this post


Link to post
Share on other sites
Ad-Aware has been installed and is running (which I was able to do after first turning off Symantec). So with your response above I'm happy that I can run both programs and feel just that much more protected. The new Ad-Aware Pro which I am checking out with the 30-day trial looks VERY impressive. I'm 15 hours into a full system scan and am looking at nearly 500 traces detected. Much more thorough than anything I've seen before! Yesterday I was also blocked from connecting to a website that would have been detrimental (a fake 7-Zip site) that could have caused me some headaches. GREAT PRODUCT AND SUPPORT!!!!

Share this post


Link to post
Share on other sites
Great the you like Ad-Aware 10! :)

If you turn off Symantec during the scan, it is possible the scan will be faster. Sometimes when Ad-Aware opens a file to check it, the other antivirus program also tries to check it, so every file is checked by both programs.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this