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Nitehawke

Safe Browsing question

21 posts in this topic

How do I ACTUALLY disable the Safe Browsing add-on?

I'm running Ad-Aware Free Antivirus+ 10.1.211.3382

It's been activated, and I've already turned off Safe Browsing on the main screen, and confirmed that it is not checked at Main > Protection Settings > Safe Browsing

Even so, eny time my connection slows down while I'm loading a page, I get the http://www.pagenotfound.co page.

So how do I get my selected setting of OFF to actually APPLY to Ad-Aware?

This is frustrating enough that I am seriously considering completely eliminating Ad-Aware from my system completely and permanently.

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Thank you for your post. Please try disabling the firewall and let me know if your internet connection comes back. If issue persists please contact the Lavasoft Support Team where we can further assist you.

Here is a link to the FAQ section where you will see a similar case. [url="http://www.lavasoft.com/mylavasoft/support/supportcenter/faqs/how-to-access-the-internet?keywords=&product=653&category="]http://www.lavasoft.com/mylavasoft/support/supportcenter/faqs/how-to-access-the-internet?keywords=&product=653&category=[/url]

Kind Regards,

Karol - Lavasoft Support

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I'm not having a problem with my internet connection itself. It's just that if the connection slows down (for instance if I'm running several tabs) I get the 'Page not found' page I mentioned above, even though I have ALL of the Advanced Protection options turned off (and have had them turned off since I registered the free version).

Before I registered the free version switching off the Safe Browsing add-on DID turn it off, and I did not get that screen anymore. Once I registered the free version, the [url="http://www.pagenotfound.co"]http://www.pagenotfound.co[/url] page came back, even though the Safe Browsing add-on was still turned off (along with all of the other Advanced Protection options)

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Hi Nitehawke,

Which web browsers do you have?

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I have the same problem: every time i type something that's not an exact web address, all my browsers (FF, IE, Chrome; newest versions) redirect me to http://www.pagenotfound.co/search.php?pr=lavasoft&id=adaware&v=0_9&ent=antiphishing_dn&q=WHATEVERITYPED
before this, it would redirect me to google. In FF, even a forced redirect to google (via about:config -> keyword.URL) doesnt work. I didnt try the other browsers. This annoyed me a lot and I uninstalled AdAware, but the problem still persists. What can I do?

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Ok, I found the program "AdAware Browsing Protection 0.9" in my control panel and uninstalled it from there, that resolved the problem. No more AdAware for me right now...

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Hi speedy96,

I'm glad you found a solution. Maybe it is possible to install Ad-Aware 10 and then uninstall the "Browsing Protection", if you like the other features of Ad-Aware 10.

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I have now a confirmation from Lavasoft that uninstalling "Ad-Aware Browsing Protection" should stop www.pagenotfound.co from coming up in the web browsers. Please, note that it will still be possible to set "Safe Browsing" on Ad-Aware main screen to On but it will be off anyway.

Version 10.2 will fix several issues, including those mentioned in this topic, with "Browsing Protection".

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I removed the latest version of adaware because the "safe browsing" was causing problems/conflicts with other anti-virus. Unfortunately the "safe browsing" part of the programme has remained, and I don't know how to get rid of it.

I would be grateful if you could help, and also, if possible, point me to a site where I can find an older version of the software. File Hippo doesn't seem to have one.

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Hi JaneS,

It is usually not "Safe Browsing" that cause conflicts with other antivirus programs, but the drivers that are part of the real-time protection.

I could download 9.6 at FileHippo a few weeks ago, but I will check again when everything of Ad-Aware 10 has been removed from your computer.

Is it just "www.pagenotfound.co" you mean or are there more/other things left?
Which web browser are you using?

Let us see if DDS finds something that has to do with "Safe Browsing".
Save DDS to your desktop: http://download.bleepingcomputer.com/sUBs/dds.scr

Double-click on the DDS tool to run it.

When finished, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt

Save them to your desktop and paste their content into your answer.

When you have done that I will move your posts and my answer to a new topic since it will be several posts about your problem and some of them will be very long.

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I found Lavasoft "Safe Browsing" and have removed it. It may have been a separate, older, programme but I didn't check the upload date before removing it.

I use Vista, Firefox and AVG.

Is 9.6 the right older version? I don't want more software running in the background.

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It isn't recommended to install both AVG and Ad-Aware 10, but it is possible to have both AVG and Ad-Aware 9.6.

For the future see the post http://www.lavasoftsupport.com/index.php?/topic/32555-every-time-i-run-live-update-w-9x-the-program-says-unexpectly-needs-to-close/page__view__findpost__p__137027 by LS Andy.

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Yes, i´m with the same problem.

 

I uninstall Ad-aware... but the problem persists

 

I want to unistall Ad-awaer safe browsing but i can´t find Lavasoft software at the PRograms / Control Panel.

 

 

Now my firefox on Windows Vista... goes.... SLOW SLOW SLOWWWWWWWWWWW

 

and before, all works well.

 

I´m boring about view this:

http://img145.imageshack.us/img145/3639/snap1767.png

 

very boring!!!

 

Please, help me, How can i uninstall the safe breowsing..

 

i can´t view Ad-Aware safe browsing in complements in my firefox..... i eliminate it...

 

but.... it still persist!!!

 

HELP!! please.

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Hi Mika,

 

Let us see the settings of Firefox with the help of the program OTL. Save OTL on the Desktop. http://oldtimer.geekstogo.com/OTL.exe

Close all programs.

Double-click OTL to run it.

 

Click on Quick Scan and do not use the computer while the program runs.

 

When the program finishes two log files are created on the Desktop, OTL.txt och Extras.txt. Paste the contents of the log OTL.txt into your answer but attach Extras.txt (if you don't see how to attach files click the button "More Reply Options").

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You're welcome :)

 

It's always risky to use cracked software, since you don't know what the crack really does. There are free alternatives to MS Office and other programs.

 

Please, uninstall:

Java™ 6 Update 31

Java 7 Update 11

Java™ SE Runtime Environment 6 Update 1

Java™ 6 Update 4

Java™ 6 Update 5

Mozilla Firefox 14.0.1 (or upgrade it)

Those are old versions with vulnerabilities, that makes it easy to infect the computer from a web site.

Ask Toolbar, see http://www.systemlookup.com/CLSID/56968-GenericAskToolbar_dll_GENERI_1_DLL.html

 

File sharing software, as uTorrent, is a common source of infections. You are recommended to uninstall it.

 

Note, that the following script will not only remove left-overs of Ad-Aware but also left-overs of other programs and bad add-ons to browsers, e.g. Ask and Daemon Tools toolbars, and old Java versions.

 

Close all programs including antivirus programs and other similar programs. Otherwise they might stop OTL.

How? See http://www.bleepingcomputer.com/forums/topic114351.html

 

Start the program OTL.

Copy all the lines in the box:

:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\AWRTRD.sys -- (Ad-Watch Registry Filter)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\AWRTPD.sys -- (Ad-Watch Real-Time Scanner)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\NSDriver.sys -- (Ad-Watch Connect Filter)
DRV - [2013/02/01 09:53:49 | 000,013,560 | ---- | M] (GFI Software) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\gfibto.sys -- (gfibto)
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.facemoods.com/?a=ddrnw&s={searchTerms}&f=4
IE - HKLM\..\URLSearchHook: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - No CLSID value found
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://safesearchr.lavasoft.com/?source=3336ca5f&tbp=homepage&toolbarid=adawaretb&v=2_2&u=65C5E1039DB5781AFE59D0510B80E173
IE - HKCU\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - No CLSID value found
IE - HKCU\..\URLSearchHook: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - No CLSID value found
IE - HKCU\..\URLSearchHook: {CA3EB689-8F09-4026-AA10-B9534C691CE0} - No CLSID value found
IE - HKCU\..\SearchScopes\{0D7562AE-8EF6-416d-A838-AB665251703A}: "URL" = http://start.facemoods.com/?a=ddrnw&s={searchTerms}&f=4
IE - HKCU\..\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}: "URL" = http://safesearchr.lavasoft.com/?source=3336ca5f&tbp=rbox&toolbarid=adawaretb&u=65C5E1039DB5781AFE59D0510B80E173&q={searchTerms}
IE - HKCU\..\SearchScopes\{632CCCC8-ECFA-40FA-8346-AC348EAE7E29}: "URL" = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=&src=kw&q={searchTerms}&locale=&apn_ptnrs=U3&apn_dtid=OSJ000YYES&apn_uid=62A36146-BE58-4239-878C-74007D359150&apn_sauid=32EE891F-C83D-4F65-8415-25BBBBC253FF
FF - prefs.js..extensions.enabledItems: [email protected]:1.0.0.5
[2010/09/29 15:52:34 | 000,000,000 | ---D | M] (DVDVideoSoftTB Toolbar) -- C:\Users\Rafa\AppData\Roaming\mozilla\Firefox\Profiles\3lr3mafz.default\extensions\{872b5b88-9db5-4310-bdd0-ac189557e5f5}
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {2EECD738-5844-4a99-B4B6-146BF802613B} - No CLSID value found.
O2 - BHO: (no name) - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - No CLSID value found.
O2 - BHO: (no name) - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - No CLSID value found.
O2 - BHO: (no name) - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - No CLSID value found.
O2 - BHO: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O2 - BHO: (no name) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {1DBAB667-A486-421e-AFE4-CF07DD0088E5} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {338B4DFE-2E2C-4338-9E41-E176D497299E} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4 - HKLM..\Run: [Ad-Aware Browsing Protection] C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe (Lavasoft)
O4 - HKCU..\Run: [MSIDLL] rundll32.exe msiigj32.dll,VJCpgN File not found
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab (Reg Error: Value error.)
O16 - DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab (Java Plug-in 1.6.0_04)
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Java Plug-in 1.6.0_05)
O16 - DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab (Java Plug-in 10.5.1)
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C}  (Reg Error: Value error.)
[2013/02/10 19:20:22 | 000,000,000 | ---D | C] -- C:\Users\Rafa\AppData\Roaming\Ad-Aware Antivirus
[2013/02/01 09:53:49 | 000,044,424 | ---- | C] (GFI Software) -- C:\Windows\System32\sbbd.exe
[2013/02/01 09:53:49 | 000,013,560 | ---- | C] (GFI Software) -- C:\Windows\System32\drivers\gfibto.sys
[2013/02/01 09:46:43 | 000,000,000 | ---D | C] -- C:\Users\Rafa\AppData\Local\adawarebp
[2013/02/01 09:46:42 | 000,000,000 | ---D | C] -- C:\ProgramData\Ad-Aware Browsing Protection
[2013/02/01 09:46:37 | 000,000,000 | ---D | C] -- C:\Program Files\Toolbar Cleaner
[2013/02/10 19:29:03 | 002,304,240 | ---- | M] () -- C:\Users\Rafa\Documents\ad_aware_manual.pdf
[2013/02/10 19:21:03 | 000,000,586 | ---- | M] () -- C:\Users\Rafa\Desktop\Reanudar la instalación de Ad-Aware Free Antivirus+.lnk
[2013/02/01 09:53:49 | 000,044,424 | ---- | M] (GFI Software) -- C:\Windows\System32\sbbd.exe
[2013/02/01 09:53:49 | 000,013,560 | ---- | M] (GFI Software) -- C:\Windows\System32\drivers\gfibto.sys
@Alternate Data Stream - 3020 bytes -> C:\ProgramData\rkfree:cfg
@Alternate Data Stream - 142 bytes -> C:\ProgramData\TEMP:0CE7F3C9
@Alternate Data Stream - 124 bytes -> C:\ProgramData\TEMP:C8B8CEBD
@Alternate Data Stream - 121 bytes -> C:\ProgramData\TEMP:1FCE3F44
@Alternate Data Stream - 120 bytes -> C:\ProgramData\TEMP:A9662AE0
@Alternate Data Stream - 109 bytes -> C:\ProgramData\TEMP:466F9D5D
:Commands
[CREATERESTOREPOINT]
[REBOOT]

Paste them into the field Custom Scans/Fixes.

Click on Run Fix.

 

If you are asked to restart the computer do that.

 

Notepad will pop-up with a log. Copy it and paste it into your answer.

If it is not pop-upped, you can find it in the folder c:\_OTL\Moved Files and its name contains the date and time for when OTL was run.

 

Be sure that antivirus programs etc. are active before connecting to internet.

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Thank you.

 

I can´t uninstall ask.com because Panel Control" can´t find it.

 

I search it with Total Commander but i can´t find it.

 

Thank you very much.

 

In the next days i´m trying if it works well.

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You are welcome :)

 

Please, post the OTL log and I will check that OTL could remove what it was supposed to remove. Also run OTL as you did the first time and post that log too, then I can check that I didn't miss anything. You also need instructions on how to uninstall OTL.

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You are welcome :)

 

Please, post the OTL log and I will check that OTL could remove what it was supposed to remove. Also run OTL as you did the first time and post that log too, then I can check that I didn't miss anything. You also need instructions on how to uninstall OTL.

Thank you Cecilia B. (Gracias)

 

Here i attach the OTL results after restarting and now i think that all works better, and i haven´t working Safe Browsing, i think

Extras__Actual_After Restart and without Safe Borwsing_I_think .Txt

OTL_Actual_After Restart and without Safe Borwsing_I_think .Txt

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You are welcome :)

 

Please, post the OTL log and I will check that OTL could remove what it was supposed to remove. Also run OTL as you did the first time and post that log too, then I can check that I didn't miss anything. You also need instructions on how to uninstall OTL.

 

I´m not sure, but i post this OTL.txt if it were the correct

OTL.Txt

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You might have an infection in the computer, at least there are drivers names that changes between the logs and that isn't normal. It needs to be investigated.

 

1. Please, save RougueKiller on the Desktop.

http://www.sur-la-toile.com/RogueKiller/

Turn off all running programs and remove any external drives and other devices connected with USB etc. except mouse and keyboard.

 

Start RougueKiller (in Vista and Windows 7 right-click the program and select "Run as administrator"). If it won't start, try several times. If you still are unsuccessful, rename the file to winlogon.exe.

 

Wait until "Prescan" has finished.

Click on "Scan" button in upper right corner.

Wait until the scan has finished.

 

A report with a name similar to RKreport.txt should have been created on the desktop.

Please, post it in your answer.

 

2. Please, download aswMBR to your desktop. http://public.avast.com/~gmerek/aswMBR.exe

 

Restart the computer.

Exit all programs.

Double click aswMBR to start the program.

Allow it to download the latest definitions, if it asks.

Click the Scan button to start the scan.

When the scan has finished click the Save log button and save it to your desktop.

Post the log.

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