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cootmaster

every time i run live update w 9x the program says unexpectly needs to close

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Hi BigSigh,

I informed my contact person at Lavasoft about your experience with the tech help in India.

Unfortunately it is impossible to make a product that satisfies everyone ;)

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..>Unfortunately it is impossible to make a product that satisfies everyone ;)

I do know that. Ad Aware until now has just been so good! Re Total Security, I was perfectly satisfied with the ease with which I was able to get a refund. Just don't want to try 10 after that fiasco. And hoping that Andy and his cohorts will come through with the stand alone anti-spyware!

Thanks for passing the word about the tech help. It was very clear that they didn't know about this issue.

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[size=5]I have been using Ad-Aware Anti-Spyware for several years, but I am about to remove it from my home systems. [/size]
[size=5]As a Software Developer, I'm getting fed up with the "Ad-Aware has unexpectedly terminated..." pop-ups every time a [/size]
[size=5]new update runs, and i am clearly not alone. As a long time developer myself, I expect the Lavasoft development team [/size]
[size=5]to use all the debugging tools at their disposal to fix this cronic issue ASAP. The excuse that this update and service restart [/size]
[size=5]issue is caused by conflicts with another AV program is just that - an excuse. Clearly something was changed that introduced[/size]
[size=5]this reproduceable problem and the Lavasoft development team needs to track down the root cause and create a fix or workaround.[/size]
[size=5]I could be wrong, but I strongly suspect that the AA update process is forcefully killing and restarting the AA service process rather [/size]
[size=5]tham gracefully telling[/size][size=5] it to use the updated files. But it could also be a transient file update, close, and reopen problem than needs [/size]
[size=5]improved retry logic - reading from an invalid handle will kill you every time..[/size]

[size=5]Also, Like many others, I was happy with Ad-Aware just being just an AntiSpyware, AntiAdware product. Even though it has a [/size]
[size=5]setting to turn off the AV component, it doesn't remember the AV on/off setting across restarts - a clear defect in the code. If I turn [/size]
[size=5]off Adaware AV scanning, I expect to stay turned off and not conflict with any other AV product on my systems. [/size]

[size=5]And the suggestion that we upgrade to AA 10 was a disaster. Where was the Lavasoft QA Team when AA 10 was released ?[/size]
[size=5]I had to roll back to the previous Windows restore point to get rid of the hangs and get my systems fully functional again. [/size]

[size=5]Please return basic Ad-Aware to just being the great AntiSpyware, AntiAdware product that it once was.[/size] Edited by AbsoluteJoe

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[quote]Where was the Lavasoft QA Team when AA 10 was released ?[/quote]Hi AbsoluteJoe,

I guess they were testing the product following the requirement specification and that didn't mention that the product should be able to run together with other antivirus programs.

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Hi there,

Just to add to the list of AV's with which AAW9.6 exhibits this problem, I found that AAW8.3.5 wouldn't now update and, on checking, found that it was no longer supported so updated to v9.6. I then started getting the above problems with updates and was ready to tear my hair (what little is left!) out when I found this topic on the forum.

I am running XP SP3 with Zonealarm (Firewall + Identity protection; Free AV disabled) and Avira Free AV 2012 as well as Ad-Aware. I guess that this means that there is a conflict between Ad-Aware and Avira for resources??

Anyway, as the problem is known about, this is just for info.
Regards

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You can add Nod32 to the list. During updating the definitions Ad-Aware also crashes with the same eror message. It would be very nice if Lavasoft could develop a complementary version of Ad-Aware which cold be run as an on-demand-scanner with other antivirus software as a second defense line. Thanks! Edited by kjz1

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Hi kjz1,

For the future see the post http://www.lavasoftsupport.com/index.php?/topic/32555-every-time-i-run-live-update-w-9x-the-program-says-unexpectly-needs-to-close/page__view__findpost__p__137027 by LS Andy.

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Hi HerbS1944,

It is decided that they will develop such a version, as you can see in my previous post. :)

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