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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
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basilben

basilben - splitted - Norton

4 posts in this topic

Hi have tried to download version 10 personal security which my husband has paid for, and will not load on my daughters laptop OS Vista 32 bit, saying norton is still on there, which it isn't. Please help!

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Hi basilben,

Have you run Symantec's special removal tool? The usual uninstallation isn't enough to remove all of Norton.
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&lg=en&product=home&pvid=f-home&version=1&docid=20080828154508EN Step 2

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thks very much - it worked! You have been more helpful than your official customer support team! Much appreciated. :)

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You are welcome :)

I got the suggestion a few weeks ago from LS support team when someone else in the forum had the same problem.

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