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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
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Last night I had a pop-up show up on my desktop, supposedly from Lavasoft, saying that there was a problem with my credit report and a link to a site to get help. I click on the link and it took me to a site at http://idsecure.lavasoft.com/learnmore/.


The site look to be connected to Lavasoft but nothing shows up on the actual Lavasoft site regarding this service.


I am guessing that I have downloaded some malware that is generating the pop-up and taking me to a phony Lavasoft site.


Does anyone know anything about this?


If this is a virus or Trojan, does anyone know how to get rid of it?




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Hi Sledge,


I think it is the Identity Protection feature in Ad-Aware 10, and not some kind of malware. I have heard that it's available in two variants, "Basic" that is included in Ad-Aware 10 and "Premium" that costs extra. Since the feature is only for US Citizen, I don't know any details.

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