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mykidsmomtx

Different PC Different Problem

10 posts in this topic

Ok, I got one laptop working but now experiencing problems with another laptop. No problems noted until today. I was trying to update some programs with Secunia and after reboot, IE is running EXTREMELY slow ... pages won't load. I did a system restore hoping that the problem was caused by the update process but IE is still crawling. Since no problems with any other PC, I don't think it is a network problem. Could you look at the logs and let me know if there is a virus or malware or what might be causing the PC to run so slow? Adaware scan did not indicate a problem. As always, thank you!!

 

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 12/13/2008 4:37:45 AM

System Uptime: 9/9/2012 6:30:31 PM (0 hours ago)

.

Motherboard: Wistron | | 3612

Processor: Pentium® Dual-Core CPU T4200 @ 2.00GHz | CPU | 1200/800mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 287 GiB total, 143.779 GiB free.

D: is FIXED (NTFS) - 11 GiB total, 1.817 GiB free.

E: is CDROM (CDFS)

.

==== Disabled Device Manager Items =============

.

Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}

Description: Dell V305

Device ID: ROOT\IMAGE\0000

Manufacturer: Dell

Name: Dell V305 #2

PNP Device ID: ROOT\IMAGE\0000

Service: usbscan

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

ABBYY FineReader 6.0 Sprint

AceReader Pro

Acrobat.com

Activation Assistant for the 2007 Microsoft Office suites

ActiveCheck component for HP Active Support Library

Ad-Aware Antivirus

Ad-Aware Browsing Protection

Ad-Aware Security Toolbar

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader 9.5.2

Adobe Shockwave Player

Amazon MP3 Downloader 1.0.15

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Atheros Driver Installation Program

Bonjour

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Compatibility Pack for the 2007 Office system

Conexant HD Audio

Dell V305

ESET Online Scanner v3

ESU for Microsoft Vista

Garmin Communicator Plugin

Garmin USB Drivers

HDAUDIO Soft Data Fax Modem with SmartCP

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Active Support Library

HP Customer Experience Enhancements

HP Doc Viewer

HP DVD Play 3.7

HP Help and Support

HP Quick Launch Buttons 6.40 H2

HP Total Care Advisor

HP Update

HP User Guides 0118

HP Wireless Assistant

HPAsset component for HP Active Support Library

HPNetworkAssistant

HPTCSSetup

Intel® Graphics Media Accelerator Driver

iTunes

Java 7 Update 7

Java Auto Updater

Juno Preloader

Kies mini

LabelPrint

LightScribe System Software 1.14.17.1

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Calculator Plus

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser

MSXML 4.0 SP3 Parser (KB2721691)

muvee Reveal

My HP Games

NetWaiting

NetZero Preloader

OGA Notifier 2.0.0048.0

Power2Go

PowerDirector

QuickTime

Realtek 8169 8168 8101E 8102E Ethernet Driver

Realtek USB 2.0 Card Reader

SAMSUNG USB Driver for Mobile Phones

Secunia PSI (2.0.0.4003)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition

Spelling Dictionaries Support For Adobe Reader 9

SPORE Creature Creator Trial Edition

swMSM

Synaptics Pointing Device Driver

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Windows Driver Package - Garmin (grmnusb) GARMIN Devices (03/08/2007 2.2.1.0)

.

==== Event Viewer Messages From Past Week ========

.

9/9/2012 6:34:07 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

9/9/2012 6:34:06 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.

9/9/2012 6:31:59 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the dldtCATSCustConnectService service to connect.

9/9/2012 6:31:59 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

9/9/2012 6:31:59 PM, Error: Service Control Manager [7000] - The dldtCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

9/9/2012 6:30:53 PM, Error: EventLog [6008] - The previous system shutdown at 6:29:09 PM on 9/9/2012 was unexpected.

9/9/2012 6:20:42 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.5.100 for the Network Card with network address 00234E33CF13 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

9/9/2012 5:37:11 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.

9/9/2012 4:25:01 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

9/9/2012 4:25:01 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

9/9/2012 4:25:01 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

9/9/2012 2:52:33 PM, Error: EventLog [6008] - The previous system shutdown at 2:51:03 PM on 9/9/2012 was unexpected.

9/5/2012 7:32:17 PM, Error: EventLog [6008] - The previous system shutdown at 5:28:06 PM on 9/5/2012 was unexpected.

9/5/2012 10:13:30 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.

9/5/2012 10:13:30 PM, Error: Service Control Manager [7000] - The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

9/4/2012 8:01:53 AM, Error: EventLog [6008] - The previous system shutdown at 8:00:57 AM on 9/4/2012 was unexpected.

9/2/2012 7:55:51 AM, Error: EventLog [6008] - The previous system shutdown at 7:53:30 AM on 9/2/2012 was unexpected.

.

==== End Of File ===========================

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.7.2

Run by Jan at 18:38:53 on 2012-09-09

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3002.1772 [GMT -5:00]

.

AV: Lavasoft Ad-Aware *Disabled/Updated* {445B48C3-0FA4-6B16-8F07-6506F305D800}

SP: Lavasoft Ad-Aware *Disabled/Updated* {FF3AA927-299E-6498-B5B7-5E74888292BD}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: Lavasoft Ad-Aware *Disabled* {7C60C9E6-45CB-6A4E-A458-CC330DD69F7B}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Ad-Aware Antivirus\AdAwareService.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\system32\crypserv.exe

C:\Windows\system32\dldtcoms.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\SMINST\BLService.exe

C:\Program Files\CyberLink\Shared files\RichVideo.exe

C:\Program Files\Secunia\PSI\PSIA.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\DRIVERS\xaudio.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Dell V305\dldtmon.exe

C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Windows\WindowsMobile\wmdSync.exe

C:\Program Files\Dell V305\dldtMsdMon.exe

C:\Windows\system32\svchost.exe -k WindowsMobile

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\ehome\ehtray.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Secunia\PSI\psi_tray.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\PROGRA~1\AD-AWA~1\AdAware.exe

C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

C:\Program Files\Ad-Aware Antivirus\SBAMSvc.exe

C:\Program Files\Secunia\PSI\sua.exe

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.bing.com/

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb

uInternet Settings,ProxyOverride = *.local

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre7\bin\ssv.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"

mRun: [updateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"

mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start

mRun: [updateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"

mRun: [updatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"

mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe

mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe

mRun: [dldtmon.exe] "c:\program files\dell v305\dldtmon.exe"

mRun: [dldtamon] "c:\program files\dell v305\dldtamon.exe"

mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [<NO NAME>]

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Ad-Aware Browsing Protection] "c:\programdata\ad-aware browsing protection\adawarebp.exe"

mRun: [Ad-Aware Antivirus] "c:\program files\ad-aware antivirus\AdAwareLauncher" --windows-run

StartupFolder: c:\users\jan\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} - hxxps://viewtest.coba.unt.edu/downloads/VMware-viewclient.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.1.1 192.168.5.1

TCP: Interfaces\{689824B3-1CE9-4657-99A4-665F63D995A3} : DhcpNameServer = 192.168.1.1 192.168.5.1

Notify: igfxcui - igfxdev.dll

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

.

============= SERVICES / DRIVERS ===============

.

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-9-7 64512]

R1 SbFw;SbFw;c:\windows\system32\drivers\SbFw.sys [2012-4-9 223864]

R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2011-10-26 101112]

R2 Ad-Aware Service;Ad-Aware Service;c:\program files\ad-aware antivirus\AdAwareService.exe [2012-7-12 1239952]

R2 dldt_device;dldt_device;c:\windows\system32\dldtcoms.exe -service --> c:\windows\system32\dldtcoms.exe -service [?]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-23 365952]

R2 SBAMSvc;Ad-Aware;c:\program files\ad-aware antivirus\SBAMSvc.exe [2011-12-19 3289032]

R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2011-11-29 77816]

R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-10-14 994360]

R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-10-14 399416]

R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-23 193840]

R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]

R3 SBFWIMCLMP;Sunbelt Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2012-4-9 94584]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 dldtCATSCustConnectService;dldtCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldtserv.exe [2008-2-25 98984]

S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\drivers\ssadadb.sys [2011-10-3 30312]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-4-9 40776]

S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]

S3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Service;c:\windows\system32\drivers\SbFwIm.sys [2012-4-9 94584]

S3 SbHips;sbhips;c:\windows\system32\drivers\sbhips.sys [2012-4-9 93816]

S3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2011-12-19 72312]

S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2011-10-3 96488]

S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2011-10-3 12776]

S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2011-10-3 121576]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

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=============== Created Last 30 ================

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2012-09-09 22:54:05 -------- d-----w- c:\users\jan\appdata\local\adaware

2012-09-09 22:51:13 -------- d-----w- c:\windows\system32\drivers\VDD

2012-09-09 22:44:30 -------- d-----w- c:\users\jan\appdata\local\Downloaded Installations

2012-09-09 22:43:06 -------- d-----w- c:\users\jan\appdata\local\adawarebp

2012-09-09 22:43:00 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection

2012-09-09 22:42:45 -------- d-----w- c:\program files\adawaretb

2012-09-09 21:12:52 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-08-18 12:35:07 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2012-08-18 12:35:06 194560 ----a-w- c:\program files\internet explorer\ieproxy.dll

2012-08-18 12:35:06 194048 ----a-w- c:\program files\internet explorer\IEShims.dll

2012-08-18 12:35:06 140920 ----a-w- c:\program files\internet explorer\sqmapi.dll

2012-08-18 12:35:04 142848 ----a-w- c:\windows\system32\ieUnatt.exe

2012-08-18 12:35:03 1129472 ----a-w- c:\windows\system32\wininet.dll

2012-08-18 12:35:02 1800704 ----a-w- c:\windows\system32\jscript9.dll

2012-08-18 12:34:58 748664 ----a-w- c:\program files\internet explorer\iexplore.exe

2012-08-18 12:34:57 678912 ----a-w- c:\program files\internet explorer\iedvtool.dll

2012-08-18 12:34:57 387584 ----a-w- c:\program files\internet explorer\jsdbgui.dll

2012-08-18 12:34:56 1427968 ----a-w- c:\windows\system32\inetcpl.cpl

2012-08-18 12:34:35 2047488 ----a-w- c:\windows\system32\win32k.sys

2012-08-17 12:27:46 623616 ----a-w- c:\windows\system32\localspl.dll

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==================== Find3M ====================

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2012-09-09 21:12:29 821736 ----a-w- c:\windows\system32\npdeployJava1.dll

2012-09-09 21:12:29 746984 ----a-w- c:\windows\system32\deployJava1.dll

2012-09-09 21:03:55 73416 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-09-09 21:03:55 696520 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-06-25 21:04:24 1394248 ----a-w- c:\windows\system32\msxml4.dll

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============= FINISH: 18:39:31.52 ===============

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Hello!

Due to this logs I can say that your system is clear. But also i can see some conflicts in your system. Some services are not working properly. Try to boot in "safemode with networking" and check your Network connections. Also you had few errors from your DHCP server so network could be frozen too. And please DON'T USE several antivirus products! It can be a reason of your system crash! Yor system is running Ad-Aware + Windows Defender. That is not good. Please check it again and be sure that your Windows Defender if off.

 

BTW you can find ready solution for dldtCATSCustConnectService service fix on Microsoft forum

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Hi,

 

In addition, I wonder what programs you updated.

 

There is an Ad-Aware 9.x driver that hasn't been uninstalled. It wouldn't cause your current problem, but it is unnecessary.

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Thanks for pointing out the 2 antivirus products running as I was unaware of this. I've been having problems updating programs through Secunia on this particular PC. I go through the process to update but it doesn't clear from the list so I keep trying to make the same updates. I wonder if this maybe caused the problem?? I have a newer (beta) version on another laptop that has been working fine. I tried to uninstall the old and install the newer version on the problem PC but with the system running so slow I can't do it.

 

The particular updates I did yesterday were Adobe flash, Adobe reader and a Windows update having to do with parsar(?).

 

I will do some research on the network issues and see if I can figure out what is going on. I really appreciate your feedback and expertise!

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Yes, see if the computer works better in safe mode and in safe mode with network to start with.

 

A very slow computer sometimes is due to a failing hard disk, but then everything that involves the hard disk is slow and not only IE.

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Strange, Windows Defender is showing to be turned off in the panel. Why is it showing to be running in the log?

 

Also, how do I uninstall the Adaware 9.x driver? When I go to uninstall programs, I am not finding it.

 

Please clarify, do I need to run the Windows firewall if using the free version of Adaware?

 

We are trying the networking in safe mode, but not really sure what we are looking for. Is there something specific we are to fix?

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The log lists Windows Defender as off (disabled):

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

 

Ad-Aware 10 Free Antivirus+ doesn't contain a firewall, as opposite to Pro Security, and since you should have a firewall running you can use for example Windows Firewall.

 

The purpose of safe mode with or without network was to see if the computer/Internet Explorer is faster in any of those modes. You can't access internet in safe mode without network, but I'm still wondering if it is only Internet Explorer that is slow.

 

To delete the old driver (but this can wait if the computer is slow):

Start menu - Programs - Accessories

Right-click "Command Prompt" and select "Run as administrator".

In the command prompt enter the following commands:

 

sc stop lbd

sc delete lbd

 

Note: If you get an error message after the first command, don't enter the second command.

Please, write down any error messages.

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Good news ... IE worked great in safe mode so we were able to fix the slowness problems with the Microsoft "fix it" program.

 

I will delete the old adaware driver tonight. I think this happened when I tried to switch from the trial version to the free version, maybe? Who knows! I will post back when deleted.

 

I thought that was the case with the firewall but I wanted to be 100% certain.

 

Thanks again for all your help!

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That was good news!

 

You are welcome :)

 

The driver is from Ad-Aware 9, so it was missed during the uninstallation of that version.

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

 

If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.

 

Everyone else please begin a New Topic.

 

Thank you !

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