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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
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hindlej

Activation Failed!

5 posts in this topic

Hi,

I've trying to activate a AdAware Free Antivirus and I keep getting a Activation Failed! please try again later message.

I have been trying on and off for a few weeks to activate with no luck. I emailed support a couple of weeks ago as well but that seems to have gone nowhere as I havn't heard back from them.

Could anyone offer any suggestions as to what may help? As far as I can work out, there is a install count or similar flag that need to be reset at AdAware.

Thanks

Justin

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Hi hindlej,

 

The usual way of handling activation and license problems is to use the form on http://lavasoft.com/mylavasoft/support/supportcenter/contact_support for paying customers and on http://lavasoft.com/mylavasoft/support/supportcenter/adaware_critical_problem_report for users of Free or Trial and paying customers that can't use the first form. Then an email will be sent directly to Lavasoft support department. Sometimes there is a problem with the system sending the email, so if you don't get an answer within 48 hours (workdays), you can send a PM to me containing email address, activation code/license key and other important information. I'll forward it to the support department.

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Hi again,

 

Have you seen the PM I sent to you?

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I have a similar problem. Had Ad Aware Total with 6 licenses. One of the computers burned and tried to download and install it on a new computer. None of the 6 keys will work. The 866 support number is useless. All I get is Activation Failed!

What do I do to get around this.

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