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Activation Failed!

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I've trying to activate a AdAware Free Antivirus and I keep getting a Activation Failed! please try again later message.

I have been trying on and off for a few weeks to activate with no luck. I emailed support a couple of weeks ago as well but that seems to have gone nowhere as I havn't heard back from them.

Could anyone offer any suggestions as to what may help? As far as I can work out, there is a install count or similar flag that need to be reset at AdAware.



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Hi hindlej,


The usual way of handling activation and license problems is to use the form on http://lavasoft.com/mylavasoft/support/supportcenter/contact_support for paying customers and on http://lavasoft.com/mylavasoft/support/supportcenter/adaware_critical_problem_report for users of Free or Trial and paying customers that can't use the first form. Then an email will be sent directly to Lavasoft support department. Sometimes there is a problem with the system sending the email, so if you don't get an answer within 48 hours (workdays), you can send a PM to me containing email address, activation code/license key and other important information. I'll forward it to the support department.

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I have a similar problem. Had Ad Aware Total with 6 licenses. One of the computers burned and tried to download and install it on a new computer. None of the 6 keys will work. The 866 support number is useless. All I get is Activation Failed!

What do I do to get around this.

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