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Still Waiting For Registration/Activation Code For Replacement Pro 10.3

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In July, I ordered Lavasoft Total Security...which never worked properly. Lavasoft offered to give me Adaware Pro 10.3 as a replacement, instructed me to uninstall Total Security, and sent a link for me to download 10.3...which I did. After installing 10.3, I noticed I still needed the activation code (registration code?) in order run the thing. I immediately contacted Lavasoft. I have been trying to get the activation code for the past three days. Yesterday, I was promised that the code would be sent today. But it is 2PM on 12 Nov, and I am still waiting for that code. This is Day Three. What kind of "support" is this?

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