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ddmoore66

Virus? Or just old hardware?

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My Dell Inspiron 1501 has started running very slow lately. Even watching youtube or VLC videos causes the system to slow down to a crawl and sometimes crash or at least start the video over from the beginning. The issues persist even when the computer is totally disconnected from the internet (tried to watch a saved movie while I was on a plane). Any help you can offer would be greatly appreciated. Thanks! David

attach.txt

dds.txt

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Hi ddmoore66,

 

Please, uninstall:

ALOT Appbar, reason: http://www.systemlookup.com/CLSID/72619-alotappbar_dll_ALOTHelperBHO_dll.html

AVG Security Toolbar, reason: http://www.systemlookup.com/CLSID/73582-AVG_Secure_Search_toolbar_dll.html

 

You have other left-overs from a previous installation of AVG antivirus, please run their special removal tool: http://www.avg.com/us-en/utilities

 

I think that you installed something from DisplayLink January 22nd. Started the computer to be slow after that?

CCleaner was installed January 27th. Was that before or after the slow down?

 

At the end of Attach.txt is a section from the Event Viewer. It has been several (wireless) network/internet connection related errors lately.

 

Note that one possible reason for a slow computer is a bad hard disk. Please, have backups of all your important files. The hard disk can suddenly be worse and Windows refuse to start.

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I removed ALOT Appbar (I have no idea what that was) and the AVG Toolbar, as instructed.

I also removed the "left-overs" from the previous AVG install.

The wireless, network connection issues may either be related to my trip to Puerto Rico or the fact that I recently changed the router and DHCP addressing scheme on my home router.

I certainly hope it is not a hard drive issue, that hard drive is fairly new (less than two years old). I do, however, back up my drives regularly to my home server.

The only thing that remains on your list is the “Display-Link” and “CCleaner”. Display-Link is a USB to HDMI “video card” so that I can connect my computer to my HD tv. Is there a way to figure out if that is my issue and fix it?

Also, I installed CCleaner to try and troubleshoot the slow issue on my own before coming to this forum.

 

Thanks,

 

David

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You are welcome :)

 

Is there a way to figure out if that is my issue and fix it?
Do you know if your issues started after you had installed Display-Link or several days later?

 

uTorrent was installed 25th. Do you know if that was before or after the computer started to be slow?

 

There are several network connections configured and with several DHCP servers:

TCP: Interfaces\{142C06A1-8D62-40EA-8751-0A2A9F99B944} : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{407070DE-E90A-4901-B4CA-D132B4DA668D} : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{F881A59E-5FF8-4675-AE32-4779E6DE4AA3} : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{F881A59E-5FF8-4675-AE32-4779E6DE4AA3}\140707C65602E4564777F627B602562346161393 : DHCPNameServer = 10.0.1.1

TCP: Interfaces\{F881A59E-5FF8-4675-AE32-4779E6DE4AA3}\2375942554832393 : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{F881A59E-5FF8-4675-AE32-4779E6DE4AA3}\358656271647F6E602D456471696279656 : DHCPNameServer = 4.2.2.1

TCP: Interfaces\{F881A59E-5FF8-4675-AE32-4779E6DE4AA3}\C696E6B6379737 : DHCPNameServer = 192.168.1.1

Maybe you should go through them and remove the settings you no longer is using.

http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings

 

I can't see anything malicious in the logs, I don't think the slow computer is due to an infection.

 

You can test the hard disk with its manufacturer's test program, which can be found on the manufacturer's web site. If you don't know who has manufactured the hard disk, look into the Device Manager to find the article number of the hard disk. It is usually easier to find the test program with the help of http://www.tacktech.com/display.cfm?ttid=287 than searching manufacturer's web site.

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Due to lack of feedback, this topic has been closed.

 

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

 

Thank You !

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