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TrusteerSupport

False positive on Trusteer Rapport

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Hi,

Our users have been complaining that Ad-Aware falsely detects one of our files as the Theola-A virus. The log says:

Archive: resources.rpkg

Path: C:\Program Files\Trusteer\Rapport

Status: Virus detected

Virus: Win32:Theola-A [Trj] (Engine-B)

 

Object: js\msmg2.tssvm

In archive: C:\Program Files\Trusteer\Rapport\resources.rpkg

Status: Virus detected

Virus: Win32:Theola-A [Trj] (Engine-B)

 

The file is attached as a .rar file (pw: infected). I tried uploading it to the "Report false positives" form and got a php error.

 

Thanks,

Michal Levy

Trusteer Technical Support.

resources.rar

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Hi Michal,

 

Thanks for the report. We'll investigate this and get back to you.

 

Andy

Lavasoft Malware Labs

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