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carlsutherland

Can't activate Ad Aware

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I am a complete novice with Windows and it's associated products so please bear with me. I was computer illiterate and then I have been an Apple person for the last few years. I wanted to run some interactive cds that only run on Windows computers. I got the latest Parallels software (8.018) and a copy of Windows 7. I also installed the latest Mac software 10.8.3. My computer really slowed down. I talked to the Parallels people and they had some suggestions about memory allocation. I talked to the Apple people and they suggested I add more RAM which I did the other day. I have an early 2009 iMac which came with 4 GB RAM and I put in 2-4 GB chips to give me 8 GB RAM. I had to shut down the computer to do that. When I opened the computer today and the Windows program, it didn't look like the ad aware program was working-it had been working just fine until now. I clicked around some and nothing happened. I couldn't find a way to delete the program and start over so I thought I would just download a new one and install it over the old one. I think I did that but the download seems to stall at the point where it says "removing back up files." I can't get it to move from there. I tried to download it again and it got stuck at the same place again. I really don't know what I am doing and would appreciate any help anybody could give me.

 

Thank you

 

Carl

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Hi Carl,

 

Have you restarted the computer and Windows several times since you installed the new memory?

Is the computer working well when you haven't started Windows?

 

You could start with trying a system restore to a recent restore point when everything worked well:

Start menu - All programs - Accessories - System Tools - System Restore

See http://www.sevenforums.com/tutorials/700-system-restore.html "Option One" for more details and pictures.

 

Is Ad-Aware listed in the Start menu, and if it is, what menu selections are available?

Is Ad-Aware listed in the list of installed programs in Control Panel?

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CeciliaB,

 

Thank you so much for the reply. I was able to activate the Ad Aware anti virus program by the method you mentioned by going through the Control Panel uninstall and then re-downloading Ad Aware and activating it again. I appreciate the help. Now can you help me more? How can I get rid of that #@$#@%$#@%$%^& LavaSoft Browser that came along with the anti virus program. I do not want that browser! I want to use Internet Explorer! I can not find a way to inactivate the LavaSoft browser. I even deleted the Ad Aware program and the LaveSoft browser is still there! Why is Lava Soft so insistent on us using their browser?

 

Thank you,

 

Carl

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You are welcome, Carl!

 

Do you mean toolbar or search engine when you write "browser"?

Lavasoft hasn't a browser, but a toolbar and a search engine will be installed, if you don't deselect it during installation.

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CeciliaB

 

Thank you for your response. I am sorry if I do not know the correct technical terms. I am totally lost in dealing with anything related to Windows products. When I click on the IE button, insterd of IE coming up I get a white page with a window in the middle that I can type in labeled Lavasoft secure search and down below this window it says powered by blekko. I have been on the Windows forum and they have had me all over the computer looking for a place where this program is hiding. Ad Aware is gone, but somewhere this little [email protected]#$%^%$#@#E% still lurks. Can you tell me where it is so I can get rid of it. No one else seems to know where it might be and how to get rid of it. I was very happy with Ad Aware until I had to shut my computer down to install more memory because OS 10.8.3 plus Parallels and Windows 7 had it running too slow and then Ad Aware stalled and gave me a lot of problems. My son-in-law and daughter use Ad Aware and recommended it to me highly. I probably wouldn't be unhappy now except I don't like to be forced into anything and that is what I feel like. Ad Aware is forcing me into using their toolbar and search engine.

 

Thank you

 

Carl

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You are welcome, Carl :)

 

It is still Internet Explorer but the the start page has been changed.

 

First of all check that you don't have any Ad-Aware program installed, e.g. Ad-Aware Browsing Protection. See http://www.lavasoftsupport.com/index.php?/topic/32938-how-to-uninstall-ad-aware-10x/

 

Then change start page by following http://www.lavasoftsupport.com/index.php?/topic/33178-how-to-remove-blekko-start-page-and-search-engine/

 

If you are installing Ad-Aware again, please note that it's is possible to opt-out for Safe Browsing Add-on, if you don't want to have a more secure search than Google and Bing. See http://www.lavasoftsupport.com/index.php?/topic/33131-ad-aware-105-released/

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