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Juliankyo

Ad-Aware Doesnt appear in my installed program's list

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Hi! i have always been a fan of your guys' software. But right now im faced with a problem.
I need to uninstall a few programs on my computer, but my Ad-Aware program doesnt appear in my installed program's list! I dont want to go around deleting files, so I come to you guys for help.
I will install again right after I get my computer back, but I would really appreciate you guidance in this problem of mine

 

I have Windows 7 64bit.
My Ad-Aware version is 10.5.2.4379
One more thing, the only thing that shows in my list is Adaware Browser protection, I uninstalled that, but with no effect, as after I started my computer and getting the latest Adaware update, the browsing protection was back.
I appreaciate your help in advance.

Julian.


post-103736-0-11208100-1369964662_thumb.png

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Hi Julian,

 

You can try to install Ad-Aware on top of the current installation, that might add the missing information.

(But I think that the antivirus program should be the last program to uninstall.)

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Looking at your screen shot Ad-Aware still shows in your Quick Launch bar. Click on 'Start' then on 'All Programs' and scroll through them to see if it shows up at all. You can also click on 'Start' and enter 'adaware' in the search box - you may get a hit there.

 

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Looking at your screen shot Ad-Aware still shows in your Quick Launch bar. Click on 'Start' then on 'All Programs' and scroll through them to see if it shows up at all. You can also click on 'Start' and enter 'adaware' in the search box - you may get a hit there.

 

Yes :)

There should be an uninstall choice in the start menu.

Start menu - All programs - Ad-Aware Antivirus - Uninstall Ad-Aware Antivirus

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I have the same issue in the new 11 version, no Ad-Aware listed when trying to uninstall it. And no Uninstall listed when going to: Start > All Programs > Ad-aware Antivirus > Ad-Aware Antivirus. And when I try to reinstall it I'm told the latest version is already installed. What should I do?

 

DDS File Attached

 

dds.txt

attach.txt

Edited by tvt79

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Hi tvt79,

 

It looks like you have a partially uninstalled Ad-Aware, maybe due to a McAfee program. The most components are uninstalled but some of the separate components aren't. Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate the reason and let them fix it in future versions.

 

When you have done that, please exit/turn off/disable everything you can in Ad-Aware before uninstall the components:

AdAwareInstaller
AntimalwareEngine

Restart the computer, and attach new logs from DDS for a check, please.

Or even better from FRST (I can see that you're using that program).

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2013-12-24 15:00 - 2013-12-24 15:00 - 00012326 _____ C:\Users\Tom\AppData\Local\rwrjltsr
2013-12-24 14:59 - 2013-12-24 14:59 - 00067992 _____ C:\Users\Tom\AppData\Local\uutufkrf
Those two folders looks suspicious and could contain malicious files.

This file is probably related:

2013-12-24 14:58 - 2013-12-24 14:58 - 00000000 _____ C:\Users\Tom\AppData\Roaming\SharedSettings.ccs

Is the computer infected and is that why you have installed McAfee antivirus program and Ad-Aware?

 

 

Let us see if these instructions remove Ad-Aware:

 

1. Please, start Notepad.
Copy all text that is in the box:

HKLM\...\Run: [AdAwareTray] - C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe [3987288 2013-12-11] ()
R2 LavasoftAdAwareService11; C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareService.exe [513736 2013-12-11] ()
R3 Trufos; C:\Windows\System32\DRIVERS\Trufos.sys [329800 2013-07-17] (BitDefender S.R.L.)
2013-12-29 15:51 - 2013-12-29 15:51 - 00000000 ____D C:\Users\Tom\AppData\Roaming\LavasoftStatistics
2013-12-29 14:08 - 2014-01-03 16:00 - 00000000 ____D C:\Program Files\Lavasoft
2013-12-29 14:08 - 2013-12-29 14:08 - 00000000 ____D C:\Users\Tom\AppData\Roaming\SecureSearch
2013-12-29 14:07 - 2014-01-03 15:56 - 00000000 ____D C:\Program Files (x86)\Lavasoft
2013-12-29 13:02 - 2014-01-03 15:30 - 00000000 ____D C:\ProgramData\Lavasoft
2014-01-03 15:57 - 2014-01-01 14:24 - 00000000 ____D C:\Users\Tom\AppData\Roaming\Lavasoft
and paste in Notepad. Check that no files have been split on two lines.
Save the file as fixlist.txt on the desktop.

Start FRST, please.
Click the Fix button.
Wait until the tool has finished.

It creates a log file, called Fixlog.txt, on the desktop.
Please, paste the content of that file in your answer.

 

2. These are stored in the security center:
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}

To remove them:

Start menu
In the little search field enter: wbemtest.exe
Start the program when it's displayed in the list above.
When the program starts follow these five snapshots: http://img.photobucket.com/albums/v666/sUBs/Delete_AV_From_WMI.gif
That is:

Connect
root\SecurityCenter
Query
SELECT * FROM AntiVirusProduct
Apply
Mark the line with D87B6541-12A1-DAEA-0033-9B8057AAB996
Delete

Repeat but replace AntiVirusProduct with AntiSpywareProduct and select 631A84A5-349B-D564-3A83-A0F22C2DF32B instead.
Repeat but replace AntiVirusProduct with FirewallProduct and select E040E464-58CE-DBB2-2B6C-32B5A979FEED instead.
Exit the program.

 

Do you notice anything of Ad-Aware now?

 

To get rid of McAfee antivirus program, I suggest that you run MCPR: http://service.mcafee.com/FAQDocument.aspx?id=TS101331

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I had McAfee installed but found I had a virus as a result of opening a link in an email that turned out to be bogus. Since McAfee didn't recognize it I downloaded Ad-Aware to fix it. During the Ad-Aware installation the laptop was accidently rebooted. (I thought the download & installation had been completed since I had waited 15-20 minutes.)

 

So after following your instructions the fixlist.txt file on my desktop was renamed to a Chinese, Japanese or some other Asian language character name that I can't seem to copy & paste from the file properties here. But the file is now 18.4 MB. I googled the Chinese name and it led me to several virus-related sites. I've attached a the name as it appeared when I searched for it in the search window above. I'm not doing anything more till I hear back from you. Avast.com had several hits on Google. Thanks!!!

 

 

 

 

Virus File Name Unreadable.txt

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Let us start with removing the malicious files and folders.

 

Please, follow the instructions on http://www.bleepingcomputer.com/combofix/how-to-use-combofix for installing and running ComboFix.

Read carefully and note the "Disclaimer of warranty"!

Paste the content of the log into your answer. If you can't paste it, attach it, but I prefer if it's pasted.

If ComboFix displays a message, for example that a rootkit was found, write it down as detailed as possible.

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It wouldn't copy/paste so here is the file. While waiting for your response I installed the free Avast antivirus software and it found & removed 1-2 files on my c drive & several I had on the external hard drive I inadvertently had left connected to the laptop.

Combofix.txt

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1. I can't see this program in the previous logs:
"Sendori Tray"="c:\program files (x86)\Sendori\SendoriTray.exe"
Is it something you recognize?
It's probably some kind of adware. Do you know how if it's been installed recently?

2. Start Notepad.
Copy all lines in the box:

Killall::
ClearJavaCache::
Driver::
LavasoftAdAwareService11
Folder::
c:\program files\Lavasoft

and paste into Notepad.
Save the file on the desktop with ANSI as encoding and with the name CFScript.

Prepare the computer according to the instructions for running ComboFix.
Drag CFScript with the mouse and drop it on top of the ComboFix icon on the Desktop, the program will start in a special way.
Paste the new ComboFix log into your answer.

If you receive error messages mentioning "register key", please restart the computer.

 

3. Run DDS and attach DDS.txt.

 

4. Run FRST and attach its log.

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I'm not sure how Sendori got on my PC but I've uninstalled it. IT had been installed on 10/13/13. I'll follow your instructions this evening as I'm headed into a couple meetings now. Thanks!

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1. I recommend that you uninstall Connect DLC 5 Toolbar due to http://www.systemlookup.com/CLSID/80086-tbConn_dll_tbCon0_dll_tbCon1_dll_tbCon2_dll_prxtbConn_dll_prxtbCon0_dll_prxtbCon1_dll_prxtbCon2_dll_prxtbCon3_dll.html
It was probably installed by a program (MV RegClean ?) by Marcos Velasco Security.

2. Please, save AdwCleaner by Xplode on the desktop: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Turn off all programs, including browsers.
Double-click on AdwCleaner to start the program.

Click on the Scan button.
Wait until the search has finished.

Click on the Report button.
A report will be displayed, copy its content and paste into your answer.
If the report isn't displayed, it exist as C:\AdwCleaner[R1].txt.

3. Please, run Avast Uninstall Utitlity to remove all left-overs of Avast: http://www.avast.com/uninstall-utility

4. Start Notepad.
Copy all lines in the box:

Killall::
ClearJavaCache::
DDS::
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe"
2014-01-04 20:15:05    --------    d-----w-    C:\Program Files\Lavasoft
2014-01-06 07:23:05    --------    d-----w-    C:\ProgramData\Lavasoft
File::
C:\Users\Tom\AppData\Roaming\SharedSettings.ccs
Folder::
C:\Users\Tom\AppData\Local\rwrjltsr
C:\Users\Tom\AppData\Local\uutufkrf

and paste into Notepad.
Save the file on the desktop with ANSI as encoding and with the name CFScript.

Prepare the computer according to the instructions for running ComboFix.
Drag CFScript with the mouse and drop it on top of the ComboFix icon on the Desktop, the program will start in a special way.
Paste the new ComboFix log into your answer.

If you receive error messages mentioning "register key", please restart the computer.

 

5. Run an online scan with Eset's scanner: http://www.eset.com/onlinescan/

Un-check "Remove found threats"
Check "Scan Archives"

Click "Advanced Settings"
Check:
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology

Click Scan

When the scan is finished, copy the result and paste its content in your answer.

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1. If you have Internet Explorer version 11, it's a common issue in all forums based on the forum program from IP Board.

 

2. Eset's scanner:

Nothing that you need to do at the moment. The system restore points will be cleaned when ComboFix is uninstalled.

 

3. Please, turn off all programs, including browsers.
Double-click on AdwCleaner to start the program.

Click on the Scan button.
Wait until the search has finished.

Click on the Clean button.

Click on OK.
Click on OK on any message that pops up.
The computer will be restarted.

A report will be displayed, attach it to your answer.
If the report isn't displayed, it exist as C:\AdwCleaner[s1].txt

4. Can you delete the c:\programdata\Lavasoft folder?

 

5. Pleaser, run FRST and DDS, and attach their logs for a last check, I hope.

 

6. Do you have any issues with the computer now, e.g. notice Ad-Aware, Avast or McAfee somewhere?

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Yes, I have IE 11 installed. A little history: I'm a hospital IT project management consultant and change hospitals every 6-12 months. I had upgraded my laptop to Windows 8.1 but when I started working at my current hospital I had to uninstall it and reinstall Windows 7 in order to access their network remotely.

 

Do you know why I would have both a "Program File" & "Program File (x86) folder? I still have a Lavasoft folder & files in the Program Files folder which it's not letting me delete. It says something is currently open and to close it to remove. Is it the grayed/dithered out Ad-Aware icon that's still in my tray?

 

I've attached all but the FRST64 file which I'll run now & attach to another reply.

AdwCleanerS1.txt

attach.txt

dds.txt

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Do you know why I would have both a "Program File" & "Program File (x86) folder?

The first one is used for 64 bits programs and the other for 32 bits programs. All 64 bits Windows have those two folders.

 

I still have a Lavasoft folder & files in the Program Files folder which it's not letting me delete. It says something is currently open and to close it to remove.

Please, try to delete the files inside the folder and tell me which files you can't delete.

 

Start Notepad.

Copy all lines in the box:

Killall::
ClearJavaCache::
DDS::
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe"
2014-01-06 01:30:20    --------    d-----w-    C:\ProgramData\AVAST Software
2014-01-03 22:27:57    --------    d-----w-    C:\Program Files (x86)\Marcos Velasco Security
File::
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe
C:\Users\Tom\AppData\Local\rwrjltsr
C:\Users\Tom\AppData\Local\uutufkrf
Folder::
C:\ProgramData\McAfee

and paste into Notepad.

Save the file on the desktop with ANSI as encoding and with the name CFScript.

 

Prepare the computer according to the instructions for running ComboFix.

Drag CFScript with the mouse and drop it on top of the ComboFix icon on the Desktop, the program will start in a special way.

Paste the new ComboFix log into your answer.

 

If you receive error messages mentioning "register key", please restart the computer.

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Today Lavasoft checked your logs in the beginning of the topic, and they created a fix that will add Ad-Aware to Control Panel, and then you should be able to uninstall all of it the usual way instead of deleting files and folders manually.

 

Please download the attached file and save it on your desktop.

Right-click and select to extract its file.

 

Move the extracted file AdAwareUpdater_x64_11.1.5151.0.msi to the folder C:\.

Start an elevated command prompt:

Start menu - All programs - Accessories

Right-click Command Prompt and select Run as Administrator.

 

Enter these commands (end each one with Enter):

cd \

msiexec /I AdAwareUpdater_x64_11.1.5152.0.msi INSTALLDIR_ROOT="c:\\Program Files\Lavasoft\Ad-Aware Antivirus"

 

Double-click on the extracted file called AdAwareUpdater_x64_11.1.5151.0.msi to run it.

Check if you can see Ad-Aware in the Control Panel's list of installed programs, if not restart the computer first.

AdAwareUpdater_x64_11.1.5152.0.msi.zip

Edited by CeciliaB

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