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alchemyislife

Is Lavasoft trying to destroy its own business?

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Is it just me or do others think that Lavasoft are making a big mistake in not fixing the activation issues for the Adaware free product.

 

A simple Google search shows thousands of people have not been able to activate their Ad-aware product. Many forums are suggesting people change products.

This seems dumb, unless we are seeing a sign of a deeper issue within Lavasoft.

If a security company can't get simple processes correct, this could indicate a similar attitude towards the products they produce.

 

Lavasoft - I'm sure you read these forum posts.

Why can’t you fix the activation issue!

Before you ask, NO, I am not going to send you a e-mail or screen shot of the problem. I am not going to ask you to manually activate my product.

Why? ..... because in your responses to the same questions within the forums that is all you ever seem to ask.

I like the product, and have used it from its early beginnings. I would really like to keep using it, but this issue puts users trust in the product into serious doubt.

I hope you find this firm and honest post productive and Lavasoft fix the problem properly.

Just so you understand. The situation is:

  • Configuration is Windows 64 Ultimate
  • Have tried activating the product almost weekly for over a month, so it cannot be an overloaded activation server. If it is, BUY new servers and take this seriously.
  • Shut down firewall, and no other security products turned on
  • Email has been received several times from Lavasoft with the same code. This is cut and pasted into the activation form, but get an error message about Activation failing showing in red font.
  • Never had an issue in the past with the same build
  • There are no other issue on the build
  • Like 1

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Hi alchemyislife,

 

Lavasoft seldom read posts in the forum. If you want to reach the support team use http://lavasoft.com/mylavasoft/support/supportcenter/adaware_critical_problem_report . Since I'm not a Lavasoft employee, all I can do is to forward your issue to the support team and the first thing they need to check their databases is your email address.

 

It's possible that you have tried to activate too many times with the same activation code (limit to stop many users from using the same code) and then the support team can reset the counter.

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Apprently so!

I was recommended to their site by a book, about fixing up computers, now I'm thinking of writing to the author telling him what a joke "Lavasoft" was!

Talk about being treated like a number!!!!

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