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golbez

ad aware registration failed

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Hi golbez,

 

If you can't get an activation key, please send me a PM with your email address and other information in the registration form. I'll forward it to my contact person at Lavasoft and they can register your installation of Ad-Aware and give you an activation key in a PM.

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Hello CeciliaB.

 

I have the same issue as the op.

 

In the PM, what other information should be included (aside from the email address) in order to get my free version of Ad-Aware registered?

 

Thanks!

 

Edit: Is the registration form referring to the window prompt from the Ad-Aware program? Then providing the email address and my full name would be sufficient?

Edited by Wrextherion

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Hi Wrextherion,

 

Thank you for the PM. I have invited my contact person at Lavasoft to that conversation.

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Hi again Wrextherion,

 

I'm glad that you now have been able to activate Ad-Aware :)

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Hi golbez,

 

If you can't get an activation key, please send me a PM with your email address and other information in the registration form. I'll forward it to my contact person at Lavasoft and they can register your installation of Ad-Aware and give you an activation key in a PM.

Hi again golbez,

 

Have you seen the PM with the activation key?

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ditto on the failed. got to the end of my first month and the reminder comes up to register, however following the process returns a message "we are not able to activate your software right now, please accept our appologies' type message.

 

please help.

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Hi jimbarter,

 

Please, send me a PM with the information mentioned in the other posts.

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Hi dops1994,

 

Thanks for the PM. You'll probably receive a PM from Lavasoft tomorrow when my contact person is back in the office (North America time zone).

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Hi LSD61377,

 

Please, send me a PM with your email address and full name. I'll forward it to my contact person at Lavasoft and they can register your installation of Ad-Aware and give you an activation key in a PM.

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Hi LSD61377,

 

Please, send me a PM with your email address and full name. I'll forward it to my contact person at Lavasoft and they can register your installation of Ad-Aware and give you an activation key in a PM.

Thanks PM sent :)

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Is the computer connected to internet through a proxy server?

Which firewall do you use?

Do you suspect that the computer is infected?

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Is the computer connected to internet through a proxy server?

Which firewall do you use?

Do you suspect that the computer is infected?

I use Windows firewall. Virus scan is clean and my computer is directly connected to the internet line.

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Then Lavasoft need some more information. Please, send me a new PM with the Physical address (MAC address) of your main network card.

 

You'll find the Physical address in this way:

Hold down the Windows key (between Ctrl and Alt keys) and press the R key.

In the little box that appears, enter the command:

cmd

Click the OK button.

In the new window with the Command Prompt enter this command:

ipconfig /all

Press the Enter key.

 

Find your main network card, usually called Ethernet Connection to local network or Wireless..., and then below that header find the line starting with Physical address. The physical address of the card is the code that looks similar to 00-00-00-DD-EE-OE.

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Hi again,

Please, check that no proxy server is used:

Start Internet Explorer.
In the Tools menu select Internet options, followed by Connection tab and then click the LAN Settings button.
If the check box Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is selected, please:
1. Write down the content of the Address and Port fields, if the Address field is empty click on Advanced and write down the addresses and ports there. These values indicate if the computer is or was infected.
2. Remove the check mark before clicking OK twice.

Try to activate Ad-Aware again.

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Hi LSD61377,

 

How is it going?

Is there a problem with getting the physical addresses?

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Hello Group,

I just purchased the upgrade to Ad Aware 11 Pro, received my Activation code immediately, but Ad-Aware 11 will not accept the activation code. I receive the message that says, "Activation Process Failed. Please try again later". Fails over and over. Have I just wasted $27?

What do I need to do?

Thank you,

David

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Hi David,

 

Please, answer the questions in post #15 and follow post #18 and 17.

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Hello,
I am running Windows 7 64-Bit. ALL firewalls are turned off as is protection. I do not use a Proxy Server. My Physical Location is: 70-5A-B6-B4-1F-01. No indication that computer is infected.
What are the next steps?
Thank you,
David

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Hello,
Per your instructions, I am sending 2 of the 3 files that you requested. I could not find MSIxxx. files in the location per your instructions. I hope these files will help. Can you simply activate my account from your end? Please let me know if the files did not attach to this message. I did not see a clear method to attach files.

Thank you,

David

 

System Info.zip

Ad-Aware 11.zip

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David, read the instructions again. The first thing you must do is to show "Hidden Files". From there on you will be able to create the MSI zip file. Remember to reverse the steps so as the hide the files again. :excl:;)

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