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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
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Markoulis

Unsubscribe Active Care Service

6 posts in this topic

To whom it may concern, recently i received an email saying this : "Your Ad-Aware Pro Security license key will soon expire, leaving your computer unprotected.

The Ad-Aware Active Care Service that you are subscribed to, rather than letting your license key expire at the end of your 1 year subscription, will automatically renew it for 1 (one) more year, until the Service is terminated by you or Lavasoft.

By taking advantage of this service you authorize Lavasoft Ltd. to charge the credit card or debit card account provided by you at the moment of the original transaction, with the current renewal amount of 27.00 EUR (25% OFF of the current regular price plus applicable tax - does not cumulate with other special offers or discounts) and you authorize Lavasoft Ltd. and its billing providers to handle and transfer any necessary billing information related to this transaction.

Do nothing when you receive this notification email and your subscription will automatically be extended, 3 days prior to the expiration date.
If you do not want your subscription to be automatically renewed, you may cancel it at any time by clicking here or by contacting our Customer Service. In the situation where you did cancel the Service (following the above mentioned instructions) but we failed to disable the automatic renewal, we will refund the amount charged by applying a credit to your credit card or debit card account."

 

My Question now is: " How do i deactivate this service so that i wont have to pay this renewal? "

 

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Hi Markoulis,

 

I checked your accounts and see that the rebill has been cancelled.

 

Regards,

Corina

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Dear EDWARD TRAJDOS

Your Ad-Aware Pro Security license key will soon expire, leaving your computer unprotected.


The Ad-Aware Active Care Service that you are subscribed to, rather than letting your license key expire at the end of your 1 year subscription, will automatically renew it for 1 (one) more year, until the Service is terminated by you or Lavasoft.


By taking advantage of this service you authorize Lavasoft Ltd. to charge the credit card or debit card account provided by you at the moment of the original transaction, with the current renewal amount of 36.00 EUR (25% OFF of the current regular price plus applicable tax - does not cumulate with other special offers or discounts) and you authorize Lavasoft Ltd. and its billing providers to handle and transfer any necessary billing information related to this transaction.


Do nothing when you receive this notification email and your subscription will automatically be extended, 3 days prior to the expiration date.

 

 

 

If you do not want your subscription to be automatically renewed, you may cancel it at any time by clicking here or by contacting our Customer Service. In the situation where you did cancel the Service (following the above mentioned instructions) but we failed to disable the automatic renewal, we will refund the amount charged by applying a credit to your credit card or debit card account.

site does not work or does not turn on and you can not do anything

 

 

 

 

My Question now is: " How do i deactivate this service so that i wont have to pay this renewal?

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Hi Edward,

 

I have invited my contact person at Lavasoft to the PM conversation you have started.

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Interesting that this is not provided as public information and the option to switch it off is far from visible!!

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Hi rkellock,

 

Note that this topic is more than two years old and the procedure might have changed. All subscription questions should be handled directly by Lavasoft support team and not in the forum.

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