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twooggy

Eroor message restart to repair drive errors (important)

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Since installing windows 8.1 build 9600 and Ad-Aware there is a bug that causes Windows 8.1 to give a false chkdsk error.

 

restart to repair drive errors (important)

 

Removing Ad-aware removes the announcement. I was very happy with your software so far, also it doesn't seem to does any damage. Perhaps it has to do with a boot protection measure?

 

 

Following sites list this issue as well:

http://www.eightforums.com/drivers-hardware/18812-restart-repair-drive-errors-keep-showing-up-2.html#post371600

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/81-keeps-giving-restart-to-repair-drive-errors/ab55de7b-6886-4e83-a288-8c32f2854ac0

 

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Hi twooggy,

 

Please, note that the topic in eightforum is more than a year old, long before Windows 8.1 and Ad-Aware 11 were released. The only one with Ad-Aware 11 in that topic is you.

 

Sorry, but it's impossible for Lavasoft to investigate the issue if you have uninstalled Ad-Aware, they need to see the log files of Ad-Aware and maybe connect to a computer with the error message.

 

A bit strange that one person changed from Ad-Aware to Bitdefender, since Ad-Aware uses the engine from Bitdefender.

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Hi twooggy,

 

Please, note that the topic in eightforum is more than a year old, long before Windows 8.1 and Ad-Aware 11 were released. The only one with Ad-Aware 11 in that topic is you.

 

Sorry, but it's impossible for Lavasoft to investigate the issue if you have uninstalled Ad-Aware, they need to see the log files of Ad-Aware and maybe connect to a computer with the error message.

 

A bit strange that one person changed from Ad-Aware to Bitdefender, since Ad-Aware uses the engine from Bitdefender.

The bitdefender thingy is strange indeed. I did'nt look any further if anyone els has this issue.

 

I'm reinstalling Ad-Aware right now. Issue is back.

 

Also, there occurs a different issue. I have a TP-Link TL-WN821 wfi adaptor which could only be revived by completely deleting the driver and re-installing it. This happened also the first time installing Ad-Aware. After uninstalling there was no problem.

 

Log files posted.

Ad-Aware 11.zip

Msixxx.zip

System_info.zip

Edited by twooggy

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Thank you for the logs :)

I'll inform my contact person at Lavasoft.

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Lavasoft has investigated this issue on several occasions but hasn't been able to find a bug in Ad-Aware.

 

1. Do you have (or had) Advanced System Care or other optimizing or registry cleaner program?

See http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/scan-drive-for-errors-message-windows-8/55b44254-b13c-40ed-97e1-252fa1c9d554

 

2. My contact person suggest that you open "Action Center" and select "Start maintenance", since that have helped others.

 

IMG_18042014_124607.png

 

 

3. It's possible to find out which drive/partition that is corrupt and how:

Right-click "Windows" button (lower left corner) and select "Command Prompt (Admin)".

Enter this command:

 

chkdsk C: /C

 

When done, repeat but replace C: with the drive letters for the other partitions. For which partition(s) does "chkdsk" report any errors and what does it report?

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I can confirm the exact same issue. I removed Ad-aware and then the problem is not being reported anymore.

Hi holtzj,

 

Lavasoft would appreciate if you can help them investigate the issue.

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Lavasoft has investigated this issue on several occasions but hasn't been able to find a bug in Ad-Aware.

 

1. Do you have (or had) Advanced System Care or other optimizing or registry cleaner program?

See http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/scan-drive-for-errors-message-windows-8/55b44254-b13c-40ed-97e1-252fa1c9d554

 

2. My contact person suggest that you open "Action Center" and select "Start maintenance", since that have helped others.

 

attachicon.gifIMG_18042014_124607.png

 

 

3. It's possible to find out which drive/partition that is corrupt and how:

Right-click "Windows" button (lower left corner) and select "Command Prompt (Admin)".

Enter this command:

 

chkdsk C: /C

 

When done, repeat but replace C: with the drive letters for the other partitions. For which partition(s) does "chkdsk" report any errors and what does it report?

 

1. I do have Tune-up utilities installed. Now it's removed. Did a fresh install of Ad-aware, issue isn't gone.

 

2. Did a full maintenance, issue not resolved.

 

3. Did a chkdsk of all my drives, they report no problems.

 

I'm not going to revert to a clean install to see if the problem remains, that takes to much time.

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1. It's possible that Tune-up has removed something that shouldn't be removed. All registry cleaners and optimizing programs sometimes clean/optimize too much, and that can give issues later, e.g. a program can't be uninstalled or a Windows update can't be installed.

 

2 and 3. Thanks for the work, I'll inform my contact person when she is back in the office on Tuesday.

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A new trouble-shooting suggestion:

 

Please, uninstall Ad-Aware completely from Control Panel.

Restart the computer.

Install Ad-Aware in compatible mode, see the manual http://userguide.lavasoft.com/ad-aware11/Public/Default.aspx for how to do that.

Tell us if you get the repair drive error. If it still occur, please attach screen shots of the output from maintenance and chkdsk.

 

In compatible mode fewer drivers will be installed and that would be nice to know if the driver causing the error is installed in compatible mode or not.

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Same thing happened to me. I installed adaware today in compatibility mode simply as second scanner because I have other AV/firewall. I didn't even enable any online protection options. I instantly started to have disk drive error message. All drives were scanned and are good. Disabling tray in startup did not help. Uninstalled and the message stopped showing up. Windows 8.1 64 bit.

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I am running Windows 8.1 pro 64 bit on a core I-5 3570k with an msi mainboard. This reboot to repair drives error appeared within the last week. I have wasted countless hours trying to fix this problem and was worrying that I was going to need a new drive despite chkdsk and rebooting to repair drives not showing any errors. Then I found this thread. I've had problems in the past with both adaware and Avg free antivirus causing problems. As a result I didn't hesitate to delete Ad-aware 11, especially after all the time I have spent on this issue.

 

Sure enough, as soon as I uninstalled Adaware and rebooted the system, the action centre error message to reboot to repair drives disappeared and has not returned. I don't know why it is so hard to get some companies to accept that their software conflicts with Windows, but there are hundred if not thousands of complaints about this very problem, and nobody can fix it. Then I simply uninstall Adaware and reboot, and the problem is gone.

 

Microsoft 8.1 is a poor operating system, it just looks flashy, but that doesn't change the fact that the adaware free program is the only software that I had to uninstall to eliminate the problem. That is too much of a coincidence to be anything else. I have no doubt that Microsoft shares the blame, but Lavasoft needs to stop trying to wash their hands of responsibility by saying only one person has complained early in this thread, so it can't be them.

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Same thing happened to me. I installed adaware today in compatibility mode simply as second scanner because I have other AV/firewall. I didn't even enable any online protection options. I instantly started to have disk drive error message. All drives were scanned and are good. Disabling tray in startup did not help. Uninstalled and the message stopped showing up. Windows 8.1 64 bit.

Hi onetimeposter,

 

Thanks for the report.

 

Which antivirus and firewall program do you have?

It has been reported about conflicts with the latest versions of some programs and Ad-Aware, even when Ad-Aware is installed in compatible mode.

 

Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your issues.

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@CecilliaB

 

It is Avast AV + Zonealarm firewall. Can't help you with logs because I uninstalled it already. I just don't have patience for that stuff, sorry.

Thanks, for the information, it can be useful for Lavasoft.

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I am running Windows 8.1 pro 64 bit on a core I-5 3570k with an msi mainboard. This reboot to repair drives error appeared within the last week. I have wasted countless hours trying to fix this problem and was worrying that I was going to need a new drive despite chkdsk and rebooting to repair drives not showing any errors. Then I found this thread. I've had problems in the past with both adaware and Avg free antivirus causing problems. As a result I didn't hesitate to delete Ad-aware 11, especially after all the time I have spent on this issue.

 

Sure enough, as soon as I uninstalled Adaware and rebooted the system, the action centre error message to reboot to repair drives disappeared and has not returned. I don't know why it is so hard to get some companies to accept that their software conflicts with Windows, but there are hundred if not thousands of complaints about this very problem, and nobody can fix it. Then I simply uninstall Adaware and reboot, and the problem is gone.

 

Microsoft 8.1 is a poor operating system, it just looks flashy, but that doesn't change the fact that the adaware free program is the only software that I had to uninstall to eliminate the problem. That is too much of a coincidence to be anything else. I have no doubt that Microsoft shares the blame, but Lavasoft needs to stop trying to wash their hands of responsibility by saying only one person has complained early in this thread, so it can't be them.

Hi anakin66,

 

Please note that I'm not employed by Lavasoft, I'm only a volunteer here.

 

Of course there are bugs in Ad-Aware, there are plenty of topics about bugs in the forum. But some issues are due to conflicts between two programs and one can't blame only one of the two programs in those cases. A lot of users are using Ad-Aware in Windows 8.1 without any issues and it's not easy to find what's the difference between those computer and the computers with the "repair drive errors" message.

 

On the internet it's easy to find a lot of topics about the "repair drive errors" message in computers that have other Windows versions than 8.1 and never had any version of Ad-Aware installed. When Lavasoft has seen computers with that message, the users have usually run an optimizing program or a registry cleaner at some time. In other forums I have seen a lot of other issues occurring after people have used those unnecessary programs in Windows 8.1. Those programs have apparently not been correctly updated for Windows 8.1 and have sometimes been destroying important functions in Windows 8.1.

 

Regarding your computer it's important to know what happened before you got the "repair drive errors" message. Did you install Ad-Aware just before you got the message, did you install, uninstall or update another program or did you run a program that made changes to the registry or Windows' files?

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Sorry Moderator, I had already guessed by the "Volunteer" written above your screen image that you were not a paid employee. Got it. Not quite sure how that works (intern maybe?) but no offense to you personally was intended.

 

I have never used a 3rd party registry cleaner or any kind of system repair, doctor, magician, whatever, on my Windows 8.1 system since I have found them to be nothing but trouble on my previous system. This computer is only a little over a year old, and a big change from Windows XP.

 

As for any changes being made by me before the red flag and error appeared, I have installed nothing except the latest Java update last week, a windows update which had for some reason not completed (probably required a reboot), and nothing else. The only real information I can give from the Event Viewer error logs of any use is a repeating error of "A corruption was discovered on the file system structure on volume \\?Volume{92093b2e-687b-11e2-be65-806e6f6e6963}" Details showed that Windows was unable to determine the drive (MOST USELESS ERRORS EVER IN WINDOWS 8.1 PRO). Searching online has led me to believe that this is something called a shadow copy.

 

There were also a series of errors saying ReadyBoot had exceeded its maximum log filesize. That is "READYBOOT, not READYBOOST, just to be clear. Searching on the internet seems to bring up results on the latter, not the former.

 

Nothing else helpful, I'm afraid. The "reboot to repair drive errors" has not reappeared since uninstalling ad-aware, and I do not see the shadow copy errors today under Event Viewer. The Readyboot error messages are still present but only visible under event viewer and will require further searching on the net (or a miracle).

 

Thanks.

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Sorry Moderator, I had already guessed by the "Volunteer" written above your screen image that you were not a paid employee. Got it. Not quite sure how that works (intern maybe?) but no offense to you personally was intended.

 

I have never used a 3rd party registry cleaner or any kind of system repair, doctor, magician, whatever, on my Windows 8.1 system since I have found them to be nothing but trouble on my previous system. This computer is only a little over a year old, and a big change from Windows XP.

 

As for any changes being made by me before the red flag and error appeared, I have installed nothing except the latest Java update last week, a windows update which had for some reason not completed (probably required a reboot), and nothing else. The only real information I can give from the Event Viewer error logs of any use is a repeating error of "A corruption was discovered on the file system structure on volume \\?Volume{92093b2e-687b-11e2-be65-806e6f6e6963}" Details showed that Windows was unable to determine the drive (MOST USELESS ERRORS EVER IN WINDOWS 8.1 PRO). Searching online has led me to believe that this is something called a shadow copy.

 

There were also a series of errors saying ReadyBoot had exceeded its maximum log filesize. That is "READYBOOT, not READYBOOST, just to be clear. Searching on the internet seems to bring up results on the latter, not the former.

 

Nothing else helpful, I'm afraid. The "reboot to repair drive errors" has not reappeared since uninstalling ad-aware, and I do not see the shadow copy errors today under Event Viewer. The Readyboot error messages are still present but only visible under event viewer and will require further searching on the net (or a miracle).

 

Thanks.

No need to apologize, I'm just tired of people thinking I'm working at Lavasoft and blame me for bugs in Ad-Aware (no offense).

 

Not an intern, on my free time I'm answering questions in several forums since I like helping people with computer issues, and a few years ago I saw that this forum needed more persons answering questions.

 

Good that you aren't using any registry cleaner or similar program. :)

 

Thank you for the information from the Event Viewer, it might be useful for Lavasoft.

Do you know which update that weren't completely installed (until you uninstalled Ad-Aware since that requires a reboot?) ?

 

When searching for information about entries in the Event Viewer, it's very useful to search for the "Event Id" and "Source" of the entry.

 

Readyboot (which is related to Readyboost by the way):

http://blogs.technet.com/b/markmoro/archive/2011/12/07/slow-windows-7-boot-one-readyboot-fix-that-you-ll-want-to-apply-probably-anyways.aspx

http://www.sevenforums.com/performance-maintenance/56688-disk-thrashing-disable-readyboot-not-readyboost.html

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/readyboot-and-superfetch/85d3f5f9-081c-49f3-affa-e9ad2aef2e03

http://support.microsoft.com/kb/2555428

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Hi again anakin66,

Sorry Moderator, I had already guessed by the "Volunteer" written above your screen image that you were not a paid employee. Got it. Not quite sure how that works (intern maybe?) but no offense to you personally was intended.

 

I have never used a 3rd party registry cleaner or any kind of system repair, doctor, magician, whatever, on my Windows 8.1 system since I have found them to be nothing but trouble on my previous system. This computer is only a little over a year old, and a big change from Windows XP.

 

As for any changes being made by me before the red flag and error appeared, I have installed nothing except the latest Java update last week, a windows update which had for some reason not completed (probably required a reboot), and nothing else. The only real information I can give from the Event Viewer error logs of any use is a repeating error of "A corruption was discovered on the file system structure on volume \\?Volume{92093b2e-687b-11e2-be65-806e6f6e6963}" Details showed that Windows was unable to determine the drive (MOST USELESS ERRORS EVER IN WINDOWS 8.1 PRO). Searching online has led me to believe that this is something called a shadow copy.

 

There were also a series of errors saying ReadyBoot had exceeded its maximum log filesize. That is "READYBOOT, not READYBOOST, just to be clear. Searching on the internet seems to bring up results on the latter, not the former.

 

Nothing else helpful, I'm afraid. The "reboot to repair drive errors" has not reappeared since uninstalling ad-aware, and I do not see the shadow copy errors today under Event Viewer. The Readyboot error messages are still present but only visible under event viewer and will require further searching on the net (or a miracle).

 

Thanks.

 

Lavasoft appreciates your information a lot. They wonder if you can do one test for them.

 

Please, answer a question, and disable File History and Volume Shadow Copy service:

 

Control Panel - System and Security - File History

Which type of drive do you use for storing the file history?

Disable File History.

 

Control Panel - Administration Tools - Services

Find "Volume Shadow Copy" and double-click it.

Change Start Method to Manual.

Stop the service.

 

Install Ad-Aware and test if you get the error message, please.

Edited by CeciliaB

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To be brief, moderator, the instructions you provided appear to be from a previous operating system. In Windows 8.1, Control Panel does not lead to Administrative tools and then Services. Instead services can be reached by right clicking the small Windows icon and selecting Computer Management, and then selecting services from there. Likewise, File History can be reached by typing in File History in the Metro Version of Windows as opposed to the classic view. Trying to reach it through Control Panel doesn't have the corresponding System and Security option. I hate Microsoft.

 

Regardless, I checked the items you asked using the methods I described above. To my surprise, both File History (less of a surprise) and Volume Shadow Copy (more of a surprise since those huge hexadecimal filenames on my system sure sounded like shadow copies???) are already turned off. In fact, having Volume Shadow Copy turned off comes with a warning that logging depends upon it being on, so that could be leading to some errors.

 

Since both File History (which had a default to store on drive D:, had it been on, which is a 2 TB Western Digital Sata 3 Hard Drive as opposed to my much smaller 128 GB SSD C: boot drive), and Volume Shadow Copy were already both disabled, the answer to Lavasoft's request for information is already known. Yes, the error is present until Adaware is uninstalled with both settings disabled, since they were already disabled.

 

I am going to see if turning Volume Shadow Copy back on helps with the ReadyBoot logging problems. Thanks very much for the links you provided on the topics about ReadyBoot. I have already increased the filesize to 120 MB as per another internet link I found, and I have now turned on the option for circular logging that is suggested in one of the links you gave me. Did I mention that I hate Microsoft, and I really hate Microsoft Windows 8.1. I went from XP to Windows 8 Pro / 8.1 Pro. Too big a jump and an awful operating system.

 

By the way, is there any way to have this forum notify a person by email when a topic is updated? I thought that would be automatic since I was not asked when I posted if I wanted to be notified, but I have had to check back randomly. And this has not been a good time for that since I had to take my 81-year old father to the emergency Friday night since he was extremely ill and in pain, and I became pretty ill myself yesterday all day.

 

Also, when you click on the quote button under a post, shouldn't a quote show up and a reply window? That hasn't been happening for me when I click the quote button.

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Please disregard the request for information on how to get updates on this topic. I see the button to follow the topic at the very top of this post now.

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Sorry for the outdated instructions and that you and your father are/were ill, Anakin66 :(

 

Excellent that you could find the correct locations yourself (and the Follow button) :)

I'll tell Lavasoft that it didn't help.

 

Yes, when you click on Quote button, the post should be quoted in the Reply box, but Internet Explorer 11 and the forum program from IP Board aren't fully compatible yet. If you first click the "BBCode Mode" button in upper left corner of the Reply box, it might work as intended.

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