• 0
Sign in to follow this  
FRacTuR3

New Client - extremely slow definition updates

Question

Hey folks at Lavasoft,

 

So after reading a number of reviews and being a victim of Malware and online fraud attacks I took the plunge and decided to purchase a 2 year Personal Security License from you guys. I hope that this is the start of a safe computing experience for me - I however am already a little bit concerned with the service in that on my initial installation the product requires a download of +-128mb of data. That in itself is not a problem but rather that it has been a good ten minutes or more and it has only reached 10mb now? This is, in my opinion, excessively slow and since I am not using an analogue dial up modem I am quiet surprised.

 

  1. Is this the normal service I can expect i.e. are your servers always this slow to provide much needed updates?
  2. Is there a way to download the definitions via an HTML link and run and installer rather than wait for the built in application?

Anyway as stated I hope that this get better.

 

Update -

 

after a reboot which, I was hoping would speed up the update, I am now getting crash reports showing that the Web Companion is failing? I have selected to send the report after which stage the message appears again. Unfortunately I did not take a screen image of the error but it looks pretty generic anyway i.e. it just says something has crashed and to send or ignore the error.

 

I was however correct about speeding it up as while typing this update the download has completed.

 

Cheers

FRacTuR3

Edited by FRacTuR3

Share this post


Link to post
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Hi FRacTuR3,

 

1. No

2. No

3. For trouble-shooting you can uninstall Web Companion in Control Panel's list of of installed programs. Web Companion is a separate product and Ad-Aware will still work.

 

A. Which antivirus program and firewall did you have before Ad-Aware?

B. Which firewall do you have now?

C. Which Windows version do you have?

Share this post


Link to post
Share on other sites
  • 0

Hey Cecilia,

 

Thank you for your response. I will try and uninstall and re-install Web Companion as I still get the error each time I start windows. To answer your questions;

 

A - Microsoft Security Essentials

B - Windows Firewall

C - Windows 7 Ultimate

 

I will try your suggestion and revert.

 

Cheers

Share this post


Link to post
Share on other sites
  • 0

Hey Cecilia,

 

So I uninstalled the Web Companion (obviously now I no longer have the error message when my system restarts. My Ad-Aware control panel still shows that my Web Protection is on which I guess is good however I am not able to re-install the Web Companion? I went now to the main web site and attempted to download it again but keep getting the following error message;

 

"Sorry! You can't download this file! Some error has occurred in main process!"

 

I assume that I since my system says I a have Web Protection switched on that I don't actually need the Web Companion?

 

Cheers

FRacTuR3

Share this post


Link to post
Share on other sites
  • 0

Hi FRacTuR3,

 

Web Companion is a separate product, it has nothing to do with web protection in Ad-Aware. You can read about it here: http://webcompanion.com/

I'm sorry, I don't know why you can't download the installation file, I can do it and this is the direct link: http://downloads11.lavasoft.com/wc/download.ashx?productcode=wc$params=http://webcompanion.com/update?source=inappupdate&mvt-inter=website&campaign=homepage&homepage=1&search=1&restore-homepage=0&restore-search=0$dwld=http://downloads11.lavasoft.com/wc/download.asp

Maybe your browser doesn't like such a complicated link (I'm using Firefox).

 

I can check if there are any visible signs of malware in your computer, if you want to:

Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop:

For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe

For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe

 

Start the FRST program.

 

Read the disclaimer and click Yes to accept it.

Click Scan button.

When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop.

 

Please, attach them to your reply (click More Reply Options button to see how to attach files).

Share this post


Link to post
Share on other sites
  • 0

I am facing same problem very slow update.

Hi megamind,

 

Please, note that FRacTuR3 doesn't have that problem any more.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this