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CeciliaB

Cannot enable features of Ad-Aware in Windows 8.x

Question

If you only can enable Real-time Protection, but has bought Ad-Aware Personal, Pro or Total Security and is using Windows 8 or Windows 8.1, please try this instruction.

 

Windows 8 or 8.1, 32 bits

 

1. Please, download the attached file called windows_8_win_32.zip and save it, e.g. on the Desktop.

Right-click the zip file and select Extract all.

A new file called windows_8_win_32.cmd will appear.

 

2. Search for services.msc, e.g. by entering it on the start screen of Windows.

Start the program when it is displayed.

Search for the Lavasoft Ad-Aware service in the displayed list and select it.

Click on the Stop link.

Exit the Services program.

 

3. Copy windows_8_win_32.cmd to the Clipboard, e.g. by right-clicking it and select Copy.

 

4. Use Windows Explorer and navigate to this folder (or the folder where you selected to install Ad-Aware):

C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers

Paste the copied file in that folder, e.g. by righ-clicking the folder name and selecting Paste.

 

5. Right-click the pasted file and select Run as Administrator.

 

6. Please, restart the computer.

 

 

Windows 8 or 8.1, 64 bits

 

1. Please, download the attached file called windows_8_x64.zip and save it, e.g. on the Desktop.

Right-click the zip file and select Extract all.

A new file called windows_8_x64.cmd will appear.

 

2. Search for services.msc, e.g. by entering it on the start screen of Windows.

Start the program when it is displayed.

Search for the Lavasoft Ad-Aware service in the displayed list and select it.

Click on the Stop link.

Exit the Services program.

 

3. Copy windows_8_x64.cmd to the Clipboard, e.g. by right-clicking it and select Copy.

 

4. Use Windows Explorer and navigate to this folder (or the folder where you selected to install Ad-Aware):

C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers

Paste the copied file in that folder, e.g. by righ-clicking the folder name and selecting Paste.

 

5. Right-click the pasted file and select Run as Administrator.

 

6. Please, restart the computer.

 

 

If you cannot follow the instruction or if it does not solve your problem, please start a new topic in the forum.

windows_8_win_32.zip

windows_8_x64.zip

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