• 0
Sign in to follow this  
No1mamasboy

Issue with Ad-Aware after upgrade to Windows 10

Question

I upgraded to windows 10 with a clean install. I then updated to the new build today, and Im encountering a wierd problem.

 

Ad-Aware isnt running in the task manager, but still seems to be installed when I pull up the list of installed programs in the uninstall programs window. When I click on the installation to uninstall and reinstall, I get a message that says a program has recently been installed and I need to reboot. Rebooting does not get rid of this message.

 

How do I fix this?

Edited by CeciliaB

Share this post


Link to post
Share on other sites

Recommended Posts

  • 0

Hi No1mamasboy,

 

I have sent you a PM with an instruction to remove the reboot required message.

 

Ad-Aware isn't compatible with Windows 10 yet.

Share this post


Link to post
Share on other sites
  • 0

I did the upgrade to Windows 10 from 8.1 on two computers with Ad-Aware Pro 11 installed. Ad-Aware has completely disappeared from the sys tray as well as the list of programs. Like the others, it still shows in my list of programs to uninstall, but based on your responses to No1mamasboy, I will not try to uninstall the program.

 

The question I have is that when Ad-Aware Pro is compatible with Windows 10, will the update fix this problem, or will the application need to be uninstalled anyway?

 

Thanks!

Share this post


Link to post
Share on other sites
  • 0

Hi again,

 

I managed to un-install it ok apologies. Can you tell me when a Windows 10 compatible version will be available?

I hope the waking up from sleep problem will also be resolved by then.

 

Many thanks,

 

Lewis

Share this post


Link to post
Share on other sites
  • 0

Hi all,

 

I have asked my contact person at Lavasoft, but haven't got an answer yet.

Share this post


Link to post
Share on other sites
  • 0

Hi again,

 

Please, do a repair of Ad-Aware from the list of programs to uninstall. After that Ad-Aware should be working again, since it, for most users, works in Windows 10.

 

If Ad-Aware has been uninstalled, please install it.

 

If Ad-Aware isn't working well in Windows 10, please collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/to let Lavasoft investigate it.

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Thanks Cecilia. This worked just fine. Ad-Aware Pro is now working in both computers with Windows 10. I ran a Quick Scan on both computers to test. All is well.

 

Thanks Again!

Share this post


Link to post
Share on other sites
  • 0

Thanks Cecilia. This worked just fine. Ad-Aware Pro is now working in both computers with Windows 10. I ran a Quick Scan on both computers to test. All is well.

 

Thanks Again!

You're welcome JCG223 :)

I'm glad that Ad-Aware is working again.

Share this post


Link to post
Share on other sites
  • 0

Cecilia:

 

Just an update on the fix provided above. Although the application is working just fine and the icon appears in the Systray, Ad-Aware Pro does not appear in the Applications listed in Windows 10. Using Cortana, a search for Ad-Aware Pro filtered under "My Stuff" shows no results under Apps.

 

No complaints as it still works just fine, but rather an update for information only.

Share this post


Link to post
Share on other sites
  • 0

Cecilia:

 

Just an update on the fix provided above. Although the application is working just fine and the icon appears in the Systray, Ad-Aware Pro does not appear in the Applications listed in Windows 10. Using Cortana, a search for Ad-Aware Pro filtered under "My Stuff" shows no results under Apps.

 

No complaints as it still works just fine, but rather an update for information only.

Thanks JCG223, I'll forward the information to Lavasoft.

Share this post


Link to post
Share on other sites
  • 0

Hi dear,

I just upgraded Windows 10. Then my Ad-aware wasn't able to turn on Real-time protection.

After having tried to dis-install, it's not available to proceed installation the same program any more, instead of receiving ''reboot required'' after infinite reboot.

 

Does someone have idea how to resolve it?

Thanks so much for the answering.

Share this post


Link to post
Share on other sites
  • 0

Hi dear,

I just upgraded Windows 10. Then my Ad-aware wasn't able to turn on Real-time protection.

After having tried to dis-install, it's not available to proceed installation the same program any more, instead of receiving ''reboot required'' after infinite reboot.

 

Does someone have idea how to resolve it?

Thanks so much for the answering.

Hi Emenem,

 

I have sent a PM to you with an instruction for solving the "reboot required" message problem.

You're welcome :)

Share this post


Link to post
Share on other sites
  • 0

Cecilia:

 

Just an update on the fix provided above. Although the application is working just fine and the icon appears in the Systray, Ad-Aware Pro does not appear in the Applications listed in Windows 10. Using Cortana, a search for Ad-Aware Pro filtered under "My Stuff" shows no results under Apps.

 

No complaints as it still works just fine, but rather an update for information only.

Hi again,

 

Ad-Aware should be listed here:

All apps - Lavasoft

 

AA in W10 start menu.png

Share this post


Link to post
Share on other sites
  • 0

On the same issue, I did not do a reinstall, but rather a repair as directed by Cecilia in the earlier post. I do NOT have Lavasoft listed in All Apps. As I said, it is in the Systray and working fine, but there is NO listing of the App anywhere in the list of Applications.

 

As you can see, there are only two aaplications listed under "L" and neither is Lavasoft.

 

 

 

 

 

 

 

post-108237-0-70053400-1438610581_thumb.png

Edited by JCG223

Share this post


Link to post
Share on other sites
  • 0

On the same issue, I did not do a reinstall, but rather a repair as directed by Cecilia in the earlier post. I do NOT have Lavasoft listed in All Apps. As I said, it is in the Systray and working fine, but there is NO listing of the App anywhere in the list of Applications.

 

As you can see, there are only two aaplications listed under "L" and neither is Lavasoft.

Thanks, Lavasoft is working on the problem that sometimes happen after a repair in Windows 10, you have to reinstall Ad-Aware to get it listed.

Share this post


Link to post
Share on other sites
  • 0

I also have the same problem, please can you also let me know how to uninstall?

Many thanks,

Hi Nekdo,

 

I have sent a PM to you with an instruction for solving the "reboot required" message problem.

You're welcome :)

Share this post


Link to post
Share on other sites
  • 0

Dear admin,

 

appreciate if you could share the steps to deal with the "reboot required" message. I cant seem to uninstall nor re-install after updating to win10.

 

Thanks.

Share this post


Link to post
Share on other sites
  • 0

Dear admin,

 

appreciate if you could share the steps to deal with the "reboot required" message. I cant seem to uninstall nor re-install after updating to win10.

 

Thanks.

Hi s34n,

 

I have sent a PM to you.

You're welcome :)

Share this post


Link to post
Share on other sites
  • 0

I'm having the same issue as OP. Please give me instructions on how to fix.

Hi bigx5murf,

 

I have sent a PM to you.

Share this post


Link to post
Share on other sites
  • 0

I also "upgraded" to Win10. Now I get the reboot required message from Lavasoft. I tried uninstalling Ad aware and it did not help. Thanks for any assistance you can offer.

Hi TerryHanson,

 

I have sent a PM to you.

Share this post


Link to post
Share on other sites
  • 0

Hello CeciliaB, I've been dealing with the same problem as the other users have said for over a week now. I'm sure it's something to do with UEFI and BIOS. Will you please send me a PM regarding a possible solution? Thank you bunches.

 

Sincerely,

 

Grandson of Nana whose laptop offered a free Windows 10 upgrade on an incompatible device.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this