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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

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Vanathel

Webcompanion crippled my Pc

Question

Im pretty mad cause I cant play the game I play: Lineage, 2 days in a row now.

I installed Webcompanion (Big Mistake!!) and somehow through LavasoftTcpService64.dll it blocks Lineage to run.
I uninstalled webcompanion, but that file and service is still on and I cant delete the file nor the service.

This is the message in the game crashlog: Access Violation: c:\windows\system32\lavasofttcpservice.dll

Ive been 2 days trying things I found in forums in google, malware analisis, but nothing,
I contacted lavasoft support yesterday and their only solution till now is to create this topic.

 

Hope you can be helpful, please.

FRST.txt

Addition.txt

Edited by Vanathel

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2 answers to this question

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You can close this topic, I solved using "system restore" to a restart point before the instalation of webcompanion.

You can now close this thread. XD

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Hi Vanathel,

 

I am very sorry our software caused you any inconvenience. I will forward this information to the development team in order to fix this conflict and avoid this issue in the future. I am glad to hear/read that you were able to resolve it :)

 

Thank you for your feedback!

 

Sophie

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