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Rob3rt

Cannot open Ad-Aware software

Question

I have free Ad-Aware as an auxiliary backup to AVG free version.

 

I am no longer able to open the Ad-Aware program.

 

The warning message reads: Ad-Aware Antivirus\11.7.485.8398 - Windows cannot open this file because it has been prevented by a software restriction policy.

 

I have checked and there is no software restriction policy in place. So I am assuming this is a malware or trojan infection.
I deleted and reinstalled Ad-Aware, which ran a virus check after installation, which had no results. However, i still cannot open the software, even after re-installing, from my desktop icon or Programs list. I am running Windows XP on the affected pc.
The software works fine on my other computers, one running Windows 10 and the other Windows XP.

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Hi Rob3rt,

 

It's an indication of a severe infection. It can be faster, and safer, to reinstall Windows. But we can try to clean the computer.

 

Please, to get help with cleaning your computer follow the instructions in the topic Read This Before You Post! and I will move your topic to the forum Help with Stubborn Infections.

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