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lcardoso

LavasoftTcpService.dll Crash

Question

Hello

 

I have installed webcompanion by kistake and already uninstalled it using Win7 control panel

 

However, when I try to run some program I the crash message below.

 

I need to remove all dll/settings created by the insllation of webcompanion so I can run these programs again.

 

How can I do this?

 

 

Thank you

 

Problem signature:

Problem Event Name: BEX

Application Name: VideoClient.exe

Application Version: 1.7.23.0

Application Timestamp: 559f8609

Fault Module Name: LavasoftTcpService.dll

Fault Module Version: 2.3.4.7

Fault Module Timestamp: 555dc647

Exception Offset: 00020390

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2070

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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6 answers to this question

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Hi lcardoso,

 

Let us see what's going on in your computer.

Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop:
For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe
For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe

Start the FRST program.

Read the disclaimer and click Yes to accept it.
Click Scan button.
When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop.

Please, attach them to your reply (press More Reply Options button to see how to attach files).

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Hi,

 

Please, start Notepad.

Copy all text that is in the box:

CreateRestorePoint:
CloseProcesses:
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-2526532651-3136002108-1167427473-1000\...\Run: [Web Companion] => C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize
Winsock: Catalog9 01 C:\Windows\SysWOW64\LavasoftTcpService.dll [342016 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9 02 C:\Windows\SysWOW64\LavasoftTcpService.dll [342016 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9 03 C:\Windows\SysWOW64\LavasoftTcpService.dll [342016 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9 04 C:\Windows\SysWOW64\LavasoftTcpService.dll [342016 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9 15 C:\Windows\SysWOW64\LavasoftTcpService.dll [342016 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9-x64 01 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9-x64 02 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9-x64 03 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9-x64 04 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-07-04] (Lavasoft Limited)
Winsock: Catalog9-x64 15 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-07-04] (Lavasoft Limited)
S3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys [X]
IE trusted site: HKU\S-1-5-21-2526532651-3136002108-1167427473-1000\...\localhost -> localhost
IE trusted site: HKU\S-1-5-21-2526532651-3136002108-1167427473-1000\...\webcompanion.com -> hxxp://webcompanion.com
C:\Windows\SysWOW64\LavasoftTcpService.dll
C:\Windows\system32\LavasoftTcpService64.dll
C:\Program Files (x86)\Lavasoft
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt  
Reboot:
and paste in Notepad. Check that no files have been split on two lines.

Save the file as fixlist.txt on the desktop.

 

Exit all programs.

Start FRST, please.

Click the Fix button.

Wait until the tool has finished and the computer has restarted.

 

It creates a log file, called Fixlog.txt, on the desktop.

Please, paste the content of that file in your reply.

 

 

You're welcome :)

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Hello

 

Sorry for the delay

 

Here it is the fixlog.txt

 

attachicon.gifFixlog.txt

 

 

Thanks

Hi,

 

No need to apologize :)

 

Do you have any problems with LavasoftTcpService.dll now?

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