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CeciliaB

Solution for LavasoftTcpService problem after uninstallation

Question

If you encounter a problem with LavasoftTcpService after uninstallation of Web Companion:

Option #1

Please, determine if you have 32-bit or 64-bit Windows:
1. Press s5GJVO1.png + R on your keyboard.
2. Type C: and then press Enter key
(this will open your C: drive).

If inside your C: drive, you see Program Files (x86) folder, you have a 64-bit Windows.
If you don't, you have 32-bit Windows.


Please, disable the locked "LavasoftTCPService.dll" file:
1. Download the attached file => KomodiaFix.zip
2. Right-click the file and select Extract All.
3. Open the folder named KomodiaFix to find the necessary files inside.
4a. If you have a 32-bit Windows, right-click on uninstall.bat and select Run as Admin.
4b. If you have a 64-bit Windows, right-click on uninstall64.bat and select Run as Admin.
5. Once the process is complete, restart your computer.
6. After restart, please delete these two files:
C:\WINDOWS\system32\LavasoftTcpService64.dll
C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows)

Restart your computer once more, please.
You may now delete the KomodiaFix.zip files you downloaded and extracted.


Option #2

1. Please, start Command Prompt as an administrator by right-clicking it and select Run as administrator.

2. Enter this command to reset the network adapter (end with the Enter key):
netsh winsock reset

3. Restart the computer.

4. Please, delete these two files:
C:\WINDOWS\system32\LavasoftTcpService64.dll
C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows)

KomodiaFix.zip

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Option #3

 

1. Restart Windows to unlock LavasoftTcpService64.dll (LavasoftTcpService.dll).

 

2. Download "Web Companion Patch Update v1.0" from http://webcompanion.com/wc_update.

 

3. Run the downloaded file and the file(s) should be removed.

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