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Registration Failed!


Hi Again


I installed Ad-Aware 11 through standalone installer on WIN 10.When i put my name and email ID in registration page Ad-Aware throws an error saying registeration failed.

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Hi again Megamind,


I have sent a PM with a license key for Ad-Aware Free.


If you can't activate Ad-Aware with that key:


A. Please, check that no proxy server is used in Internet Explorer and Firefox (if you have it):

1. Start Internet Explorer.
In the Tools menu select Internet options, followed by Connection tab and then click the LAN Settings button.
If the check box Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is selected, please:

  • Write down the content of the Address and Port fields, if the Address field is empty click on Advanced and write down the addresses and ports there. These values indicate if the computer is or was infected.
  • Remove the check mark before clicking OK twice.

2. Start Firefox.
Select Options in Tools menu, followed by Advanced and Network tab, and then Settings.

  • Write down the content of all fields fields, if any are filled in. These values indicate if the computer is or was infected.
  • Select No proxy or Use system proxy settings before clicking OK twice.

3. Try to activate Ad-Aware again.



B. If you have another antivirus program or firewall installed, please check that it isn't blocking Ad-Aware from connecting the servers of Lavasoft.


C. Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/to let Lavasoft investigate your problem.

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