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What to do when you can't activate Ad-Aware


If you get the error message Activation failed. Your activation could not be completed, please try again later., please perform the following four steps:



1.Proxy Server

Please, check that no proxy server is used in Internet Explorer, Microsoft Edge, Goggle Crome and Firefox (if you have it):

  • Start Internet Explorer.
    In the Tools menu select Internet options, followed by Connection tab and then click the LAN Settings button.
    If the check box Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is selected, please remove it
  • Start Firefox.
    Select Options in Tools menu, followed by Advanced and Network tab, and then Settings.
    Select No proxy or Use system proxy settings.

Try to activate Ad-Aware again. If successful, you can stop here.



2. Log Files

Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your problem.



3. Activation Request File

Please, download the attached file and save it on the desktop.

Right-click the file and select Extract all.


Start the program within the extracted folder, and this window will be displayed:

A-A offline act 1.png

Click on text Create Activation Request File ....


This window will be displayed:

A-A offline act 2.png

Select Open... and then click on button Next.


Please, create a compressed folder (zip file) of the created Activation Request file (.opi).



4. New Topic

Please, create a new topic in the forum: http://www.lavasoftsupport.com/index.php?/forum/190-ad-aware-11/

Describe your problem and attach:

  • Logfiles from step 2
  • Activation Request File from step 3


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