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Tom Naples

Remove NetProtect.com

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I'm using Overplay to stream TV. Everytime I access a TV web page a new page pops up (netprotect.com). I think this "Trojan" also interrupts the TAP-Win32 adapter and possibly also my WiFi connection on the PC. It is impossible to bypass the page.

I have read and have followed the instructions posted on this forum.

  • Run full scan with Ad-Aware
  • Downloaded FRST, done scan.
  • Attached are FRST.txt and Addition.txt.

The next step no is to download AdwCleaner to desktop and do a scan?

 

Tom

FRST.txt

Addition.txt

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Downloaded AdwCleaner, did Scan.

Log file / report (AdwCleaner[s1]):

 

# AdwCleaner v5.108 - Logfile created 02/04/2016 at 17:29:32
# Updated 30/03/2016 by Xplode
# Database : 1984.9 [Local]
# Operating system : Windows 10 Home (x64)
# Username : Brevick Ny LapTop - DESKTOP-LHEV1UJ
# Running from : C:\Users\Brevick Ny LapTop\Desktop\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****
***** [ Folders ] *****
***** [ Files ] *****
***** [ DLL ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
Key Found : HKCU\Software\AppDataLow\Software\adawarebp
Key Found : HKU\S-1-5-21-1487532074-2278283681-1065452042-1001\Software\AppDataLow\Software\adawarebp
***** [ Web browsers ] *****
*************************
C:\AdwCleaner\AdwCleaner[s1].txt - [776 bytes] - [02/04/2016 17:29:32]
########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [848 bytes] ##########
Next step AdwCleaner Scan then Clean. Copy content of displayed report and add in my next reply.

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AdwCleaner Scan then Clean.

Copy content of displayed report:

 

# AdwCleaner v5.108 - Logfile created 02/04/2016 at 18:19:59

# Updated 30/03/2016 by Xplode
# Database : 1984.9 [Local]
# Operating system : Windows 10 Home (x64)
# Username : Brevick Ny LapTop - DESKTOP-LHEV1UJ
# Running from : C:\Users\Brevick Ny LapTop\Desktop\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Folders ] *****
***** [ Files ] *****
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
[-] Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
***** [ Web browsers ] *****
*************************
:: "Tracing" keys deleted
:: Winsock settings cleared
*************************
C:\AdwCleaner\AdwCleaner[C1].txt - [768 bytes] - [02/04/2016 18:19:59]
C:\AdwCleaner\AdwCleaner[s1].txt - [926 bytes] - [02/04/2016 17:29:32]
C:\AdwCleaner\AdwCleaner[s2].txt - [998 bytes] - [02/04/2016 18:18:48]
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [984 bytes] ##########
Next step FRST and add reports.

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Hi Tom,

 

According to the logs Ad-Aware is disabled and Windows Defender is enabled, please disable Defender and enable Ad-Aware for best protection. You also need to make sure that Ad-Aware is updated.

 

I can't see any adware in the logs.

 

I can see that you have Avast SecureLine installed and since both that program and NetProtect.com are VPN services, it's possible that Avast SecureLine is built on NetProtect's solution.

Or have you had another VPN service earlier that maybe is only partially uninstalled?

When did "NetProtect.com" start to appear?

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Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

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