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Desmond.Ye

False Positive - Wondershare Filmora

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Hi Ad-Aware Team,

 

We are Wondershare Inc., an independent software developer and distributor;

Here I contact you because your Ad-Aware Antivirus causes our software product Filmora crash , making our application unable to launch;

We analyzed the crash log collected from our customer, it shows that "Ad-Aware Antivirus" insert a dll into our process and caused the crash:

 

Id: 24211 Current: Yes StackSize: 9FunctionFile(Line)LavasoftTcpService64-0x00002890eee13516-LavasoftTcpService64-0xf7c-LavasoftTcpService64-0x5ffef50-0x2736-0x1-0x1f-

 

This already affects our customers badly, could you please look into this matter and help resolve it ASAP? Or at least help forward this mail to the responsible team? I tried your Support Portal, theres no response at all;

 

Thanks in advance for any help you can provide!

post-109092-0-01630400-1462365021_thumb.png

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Hi Ad-Aware Team,

 

We are Wondershare Inc., an independent software developer and distributor;

Here I contact you because your Ad-Aware Antivirus causes our software product Filmora crash , making our application unable to launch;

We analyzed the crash log collected from our customer, it shows that "Ad-Aware Antivirus" insert a dll into our process and caused the crash:

 

 

 

Hi Desmond.Ye,

 

Please, provide a link to your software or upload it in your reply, otherwise it will be difficult for Lavasoft to test it.

 

You are welcome.

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Hi Cecilia,

Thanks for your reply.

Please find the download link of our software "Filmora" below:

http://download.wondershare.com/filmora_full846.exe

 

I google around and found that “LavasoftTcpService” caused a lot of other software crash:

 

1.Lavasoft caused the game "Guidewars 2" crash:

http://www.lavasoftsupport.com/index.php?/topic/34370-problem-with-lavasofttcpservicedll/

https://forum-en.guildwars2.com/forum/support/support/GW2-Client-won-t-update-crashing

 

 

2.Lavasoft caused the "Plex Media Server" crash:

https://forums.plex.tv/discussion/194916/plex-media-server-stops-crashes-after-playing-media-on-another-computer

 

3.Lavasoft caused "Mozilla Firefox" crash:

https://support.mozilla.org/en-US/questions/1070475

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I google around and found that “LavasoftTcpService” caused a lot of other software crash:

 

1.Lavasoft caused the game "Guidewars 2" crash:

http://www.lavasoftsupport.com/index.php?/topic/34370-problem-with-lavasofttcpservicedll/

https://forum-en.guildwars2.com/forum/support/support/GW2-Client-won-t-update-crashing

 

 

2.Lavasoft caused the "Plex Media Server" crash:

https://forums.plex.tv/discussion/194916/plex-media-server-stops-crashes-after-playing-media-on-another-computer

 

3.Lavasoft caused "Mozilla Firefox" crash:

https://support.mozilla.org/en-US/questions/1070475

 

We’ve found it’s the “Web Protection” module of Ad-Aware Antivirus caused our software crash, please forward this hint to your development team;

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Hi Desmond,

 

Thanks for all information, since LavasoftTcpService.dll is a file in Lavasoft Web Companion, I've moved your topic to that forum and hope that someone working with can look into it soon.

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Hi again,

Is it correct that you now have been contacted by Lavasoft?

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Hi again,

 

Is it correct that you now have been contacted by Lavasoft?

Yes, Lavasoft QA is contacting me today after I tried many ways to reach them. Thank you

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