• Announcements

    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
  • 0
Sign in to follow this  
Ann_M

How to report a Bug

Question

How you report a bug is very important.



Please be advised to provide us with detailed steps to reproduce the experienced issue and follow the steps below to gather required information and help us to improve the program.



We need logs to investigate any issues you may have so please upload the following information to the forum thread each time you encounter an issue.



1. Include Hidden files



To see all files you have to select to show hidden files, see http://www.bleepingc...tutorial62.html for a description.


Please, restore the setting when you're done with this instruction.



2. Ad-Aware folder



Windows, 7, 8 and 10:


Find the folder C:\ProgramData\adaware\adaware antivirus.


Right-click the folder name and select Send to - Compressed folder.


A new zip file, called Ad-Aware 12.zip, will be created.



3. Temp folder



Windows 7, 8 and 10:


Please, find the folder C:\Users\<username>\AppData\Local\Temp.


Find the files starting with Msi, check the time stamp of the files to find one or several files created during the installation of Ad-Aware (usually seven files).


Select all the found files, right-click them and select Send to - Compressed folder.


A new zip file, called Msixxx.zip, will be created.



4. System Information



Windows 8 and 10:


Right-click on Start button (bottom left corner) and select Search. Search for: msinfo32


When it's listed (may appear as System Information), start that program.


In the System Information window, please select Save in the File menu and save the file where you can find it, e.g. the desktop.


Right-click the saved file and select Send to - Compressed folder.


A new zip file will be created.



Windows 7:


Click on Start button and in the little search field above the start button enter the command: msinfo32


When it's listed above the search field, start that program.


In the System Information window, please select Save in the File menu and save the file where you can find it, e.g. the desktop.


Right-click the saved file and select Send to - Compressed folder.


A new zip file will be created.



5. In the forum



Click on the More Reply Options button.



Click on Browse.


Find the Ad-Aware 12.zip file.


Click on Open.


Click on Attach This File.



Repeat for Msixxx.zip file and the file from System information.



Enter everything else you want to have in your answer.



Click on Add Reply to post.



Thank you for your help!


  • Like 1

Share this post


Link to post
Share on other sites

1 answer to this question

Recommended Posts

  • 0

Please, always specify which beta and Windows version you are using and if adaware is installed in a virtual machine or in a real computer.

  • Like 1

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this