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CyberGhosT

Install Error on Windows 10 Pro X64

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Greetings support staff and Dev's,

With no other security software enabled at the time of install I get this error, See included SS.

Remedies: Restarted system, cleaned up failed install with Ccleaner Pro to cleanup any leftover drivers

and retried install only to net the same result.

Lavasoft_SS01.png

Edited by CyberGhosT

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Seeing that the install never completed I had no folders in the install location, I will look got system logs to see if it triggered, will add to this post shortly. Thank You for the swift reply.

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I would love to, I am not new to beta testing, but there are no logs to be found referring to Ad-Aware.

I think it did not make it far enough to produce logs and it was a software error , because if it was related to my system there would be a couple places I could pull logs from.

I have re-tried again today and I skipped running Ccleaner just in case Ccleaner deleted the logs and still no logs were produced just the error you see in the SS I posted above. This is strange

I am sure the Dev's will recognize that error code in the SS

I will hold off on reinstalling till instructed further.

Edited by CyberGhosT

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I understand that there are no Adaware logs, but please upload the system information file since it contains information about your computer that can reveal what is different in your computer from the other computers where it's possible to install adaware.

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Hello,

 

I have the same problem - when I run the Ad-Aware Web Installer, it installs an updater, gets stuck at "Installing updater done" and then displays the error.

I attached my system information. I also attached an AdAwareUpdater.exe Crash Dump File I found in the AppData\Local\CrashDumps folder, in case it helps.

 

 

Greetings support staff and Dev's,

With no other security software enabled at the time of install I get this error, See included SS.

Remedies: Restarted system, cleaned up failed install with Ccleaner Pro to cleanup any leftover drivers

and retried install only to net the same result.

 

Hi CyberGhosT and lankuzek,

 

Since a new beta version has been published, Lavasoft would appreciate if you can install it and check if the problem has been resolved.

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Attempted to install using the updated installer, cant download the product, I am receiving this error:

Error.png

This was with Firefox v49.0.2

Download Link Used: http://www.lavasoftsupport.com/index.php?/topic/34671-download-ad-aware-12-beta-here/

Edited by CyberGhosT

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Attempted to install using the updated installer, cant download the product, I am receiving this error:

Error.png

This was with Firefox v49.0.2

Download Link Used: http://www.lavasoftsupport.com/index.php?/topic/34671-download-ad-aware-12-beta-here/

Sorry, here is the correct link: http://downloads11.lavasoft.com/adaware/downloads/Affilates/adaware/beta/AdAwareWebInstaller_12.0.327.10267_beta2.exe

Edited by CeciliaB
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Product:
adaware 12 - version:

User Type:
Free User

OS: Windows 10 64-bit
SP: Service Pack 1

Message:
[1026/002853:ERROR:resource_bundle.cc(720)] Failed to load C:\Program
Files\adaware\adaware antivirus\adaware
antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak
Some features may not be available.
[1026/002855:ERROR:resource_bundle.cc(720)] Failed to load C:\Program
Files\adaware\adaware antivirus\adaware
antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak
Some features may not be available.

 

I think this message is reproducible with windows 10 32 bit.

 

Fix:

Manually turn off windows defender and reinstall or download again.

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Product:

adaware 12 - version:

 

User Type:

Free User

 

OS: Windows 10 64-bit

SP: Service Pack 1

 

Message:

[1026/002853:ERROR:resource_bundle.cc(720)] Failed to load C:\Program

Files\adaware\adaware antivirus\adaware

antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak

Some features may not be available.

[1026/002855:ERROR:resource_bundle.cc(720)] Failed to load C:\Program

Files\adaware\adaware antivirus\adaware

antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak

Some features may not be available.

 

I think this message is reproducible with windows 10 32 bit.

 

Fix:

Manually turn off windows defender and reinstall or download again.

Hi Phenom-X,

 

Thanks for the report and I'll forward it to my contact person at Lavasoft tomorrow.

Does the error occur during the installation or when adaware is started afterwards?

In the latter case: Have you restarted the computer after the installation?

 

Please, collect and upload logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/ .

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The error occurs during the installation.

Beta 3 has been released, please install it and report back the result.

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Greetings CeciliaB

I tried 3 with the same result. I got curious though and downloaded

Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

I won't give up, and in my free time I will keep searching for a cause or

solution. It would be nice though to be testing the actual product lol :)

Thanks for all your time and attention. PeAcE

Edited by CyberGhosT

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Greetings CeciliaB

I tried 3 with the same result. I got curious though and downloaded

Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

I won't give up, and in my free time I will keep searching for a cause or

solution. It would be nice though to be testing the actual product lol :)

Thanks for all your time and attention. PeAcE

Hi again CyberGhosT,

 

Thank you for testing :)

Please try to upload system information file and MSI files (for adaware 12 installation), see http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/

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The error occurs during the installation.

 

 

Greetings CeciliaB

I tried 3 with the same result. I got curious though and downloaded

Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

I won't give up, and in my free time I will keep searching for a cause or

solution. It would be nice though to be testing the actual product lol :)

Thanks for all your time and attention. PeAcE

 

 

Please, test with beta 4.

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