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vysohanych

'Service unavailable' message always shown after installation and reboot the system

Question

Steps to reproduce:

1. Download installer from here http://downloads11.lavasoft.com/adaware/downloads/Affilates/adaware/beta/AdAwareWebInstaller_12.0.483.10772_beta5.exe

2. Install the Ad-Aware antivirus

3. Wait when installation has finished

4. Click on the 'Reboot now' button

5. Open the Ad-Aware from system tray after rebooting of system

 

Actual result:

'Service unavailable' message always shown after installation and reboot the system

 

Expected result:

User can use application and 'Service unavailable' message should not be shown

 

beta: 5

Windows: 7

adaware is installed in a real computer

Msixxx.zip

post-109990-0-36718500-1484085108_thumb.png

SystemInformation.zip

Edited by vysohanych

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1 answer to this question

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Steps to reproduce:

1. Download installer from here http://downloads11.lavasoft.com/adaware/downloads/Affilates/adaware/beta/AdAwareWebInstaller_12.0.483.10772_beta5.exe

2. Install the Ad-Aware antivirus

3. Wait when installation has finished

4. Click on the 'Reboot now' button

5. Open the Ad-Aware from system tray after rebooting of system

 

Actual result:

'Service unavailable' message always shown after installation and reboot the system

 

Expected result:

User can use application and 'Service unavailable' message should not be shown

 

beta: 5

Windows: 7

adaware is installed in a real computer

 

Hi vysohanych,

 

Thank you for a very well-written report.

 

Please, upload Adaware log files too: http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/ section 2

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