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Jess5457

Problem windows tells me that protection is disabled

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Hello

I installed the new version of ad-aware on both my computer and both computers, windows me say that ad-aware is disabled while real-time protection is active.

Are you aware of this problem?
Thank you

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Hello

 

I installed the new version of ad-aware on both my computer and both computers, windows me say that ad-aware is disabled while real-time protection is active.

 

Are you aware of this problem?

Thank you

Lavasoft is aware of the problem and it will be fixed in the next version, please be patient.

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Hi Jess5457,

 

Have you restarted the computer after the installation of adaware?

 

Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug// to let Lavasoft investigate your problem.

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Yes in 5 days I had to restart several times the computer time, I even tried to reinstall but nothing changes.

 

A new zip file, called Ad-Aware 12.zip, will be created, Yes but the size of the archive is 374 MB.. :/

 

I didn't find MSI files :/

System.zip

Edited by Jess5457

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Are you sure that the zip file contains C:\ProgramData\adaware and not C:\Program Files\adaware ?
If yes, please zip only the sub-folder called Logs.

 

After 5 days, it's normal that the MSI files (installation files) doesn't exist.

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Thanks for the logs and I'll inform my contact person at Lavasoft on Monday.

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