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I can't update new version

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Hi Lavasoft

I send you email 4 times but no answer .why???

I can't update new version of ad-aware

it says "Couldn't create process"

I try to uninstall and re-install again but it still appear the same problem

 

please help me hurry

Teera K

Best Regard

post-110403-0-45193100-1487800451.jpg

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Guest Ann_M

Hello Terra,

 

We are sorry to hear that you experienced problems installing new adaware program.

 

Could you please follow the instructions described in this page http://www.lavasoftsupport.com/index.php?/topic/34799-how-to-report-a-problem/ and send us the required information to investigate a problem?

 

Please check if you have Service Pack 1 on your system and download the latest Windows Updates.

 

Regards,

Anna

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I am also having a MAJOR problem with Version 12, and do NOT have time to do your troubleshooting for you. How about you PLEASE REMOVE THE "UPDATE NAG" until you fix the friggin' installation problems? I've been trying to "update" for a WEEK now with NO SUCCESS. I get a box that states "Installing Updater Done" and when I close it I have NOTHING NEW EXCEPT FOR THE UPDATE NAG!! I've tried the "Stand-Alone Installer" that your "Support Team" suggested and guess what? It RE-INSTALLS Version 11 then NAGS ME TO UPDATE AGAIN!!! I've even resorted to using "System Restore" in order to roll back my machine to get rid of the annoying UPDATE NAG - Still no good!! The BIGGEST PROBLEM with that ANNOYING UPDATE NAG is that WE CAN'T ACCESS OUR "HOME SCREEN"!!! PLEASE, if you can't resolve the issue or give us the option to DISABLE THE UPDATE NAG just tell us! There are plenty of other free anti-virus programs available and I can always go back to using AVAST!

 

I'm running Windows 7 Professional x86 Svc. Pack 1

 

Additional Information: After my FIFTH ATTEMPT TODAY I just got a message stating "This application failed to start because it could not find or load the Qt platform "windows" in "". Reinstalling the application may fix this problem." First time I've seen this. SO... I RE-INSTALLED THE friggin' UPDATE (AGAIN!!) - Definition files updated but GUESS WHAT?? I'M STILL GETTING THE FRIGGIN' "UPDATE NAG"!!! WHY?? Just an FYI, when I check my programs in Control Panel it shows that I'm STILL RUNNING Version 11, EVEN AFTER I TRIED FIVE TIMES TO UPDATE TO VERSION 12!!! Why in heaven's name did you release this without proving it out first???????

Edited by doltraf
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Why in heaven's name did you release this without proving it out first???????

Hi doltraf,

 

I'm sorry for your problems, but to be fair adaware software beta tested the new versions during several month.

 

Have you seen the topic Installation problem in Windows 7 ?

Have you tried to uninstall Ad-Aware 11, restart the computer and then install adaware antivirus 12?

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"Have you tried to uninstall Ad-Aware 11, restart the computer and then install adaware antivirus 12?"

 

Ummmmm... YES, I HAVE... about a HALF-DOZEN TIMES!! Did I happen to mention that I am part of a TECH. SUPPORT TEAM and have been working with computers since the days of DOS, before "Windows" ever existed?

 

So, what next, Einstein?

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Sorry, I can't know what you know if you don't inform me.

But it'll be difficult for someone at Lavasoft to help you, if you don't give them the information they need to be able to figure out why your adaware antivirus doesn't behave as other persons' adaware antivirus.

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Hello lavasoft

 

I try to download and installed follow link you gave me but

It's still the same error couldn't create process

 

please help me find more solution

 

Best Regards

Teera K

Edited by real_life

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Hello lavasoft

 

I try to download and installed follow link you gave me but

It's still the same error couldn't create process

 

please help me find more solution

 

Best Regards

Teera K

 

Hi Teera,

 

Did you manage to install Service Pack 1 and all other Windows updates that has been released after Service Pack 1?

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Hi Lavasoft

 

Yes I install Windows updates and run standalone file Lava antivirus 12

but it's still appear same error Couldn't create process

 

The only method that I can found to install without error Couldn't create process is run download KB3033929 but after finish installed Lava antivirus 12

window appear error 0xc0000428 it's appear boot menu when starting to boot window

 

Best Regards

Teera K

Edited by real_life

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Hi Teera,

 

Adaware antivirus won't work without KB 3033929.

 

Can you take a photo of the error message you get when KB 3033929 is installed and attach it to your reply?

 

 

it's appear boot menu when starting to boot window

Sorry, but I'm not sure that I understand that. Can you try to give more details?

 

Please, upload new versions of the files that you uploaded in post #4.

 

I'm a volunteer here and not working for Lavasoft (adaware software), employed persons have forum names starting with "LS".

 

Best Regards,

Cecilia

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Hi Cecilia

 

If I install KB3033929 it will waste several time to restore and go back to normal situation

so I'll find this error from internet that happen to me when I install KB3033929

 

I hope you can use this pic to find solution

 

Best Regards,

Teera K

post-110403-0-68810700-1488064157_thumb.jpg

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KB3033929 is about signing of files, but if your Windows can't handle signatures after installation of that update, I wonder if Windows really is updated, specially since it can take a day or two to install all updates. How many Windows updates was installed after you installed Service Pack 1?

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After I installed KB3033929 and I wait until window finished update before window restart itself and appear this error when it starting to boot window again

although I can skip this error by using Disable Driver Signature Enforcement but eventually adaware12 disappear from my computer . figure out adaware12 uninstall itseft

post-110403-0-09535800-1488077773.jpg

Edited by real_life

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Please upload a new set of adaware logs, system information file and MSI files, and also how the version information message you posted in #2 looks now.

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Hi Cecilia

 

As I tell you before .Now I restore to normal situation and already uninstalled adaware12

Now I use adaware11 substitution so

Can I still upload log,msi, and system information at normal situation ?

or I must install adaware12 for go to this error 0xc0000428 again to upload abnormal situation file to you,aren't I?

 

please advise

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Hi Teera,

 

We would like to see screenshots of Windows Update and Update History. How you display those two windows are explained on this page: https://www.sevenforums.com/tutorials/24367-windows-update-view-update-history-details.html

Please, take screenshots of the same windows as in list item #2 and #4 and upload them here.

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Hi Teera,

 

You haven't installed all Windows updates released after Service Pack 1. Please set the computer clock to the current year and get Windows updated.

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Hi CeciliaB

 

 

1.For the method for all window update you mean I just select check for update at control panel in the picture , right?

 

but this window is cracked ,I'm not use correct license

I afraid if click check for update window will break down

 

2.Can you give me all window update by standalone file ?

 

3.The time is correct coz it's time zone in my country ---> my country year 2560 = 2017

 

Can you have any advice?

post-110403-0-18596600-1488245278_thumb.jpg

Edited by real_life

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Hi Teera,

 

1. Yes

 

2. Sorry, there are hundred of updates since Service Pack 1 was released and I haven't a list of them.

 

3. Sorry.

 

4. Unfortunately adaware antivirus requires an updated Windows. You either has to update Windows or select another antivirus program. I hope that you're aware of that it's very easy to hack your computer when it's missing a huge amount of security updates.

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