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LambdaFox

Install Error from Adaware Personal

Question

After a very, very long time, the Adaware 12 installer gives this error:

"Error: Msi transaction owner change failed"

I am running Windows 7 Professional 64-bit.  SP1 and all critical updates are installed.

I have 2 XFX R9 280X Graphics cards.

I have the latest drivers installed using the AMD Radeon Settings program (i.e., not device manager).

From dxdiag:

---------------
Display Devices
---------------
          Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6798)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_30011682&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 3050 MB
      Shared Memory: 1045 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SME2420L
         Monitor Id: SAM06C3
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 22.19.0157.0003 (English)
     Driver Version: 22.19.157.3
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/10/2017 13:31:26, 1649736 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-24D8-11CF-3175-9C10BCC2DB35}
          Vendor ID: 0x1002
          Device ID: 0x6798
          SubSys ID: 0x30011682
        Revision ID: 0x0000
 Driver Strong Name: oem56.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:22.19.157.3:pci\ven_1002&dev_6798&subsys_30011682
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

          Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6798)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_30011682&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 3050 MB
      Shared Memory: 1045 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: E260MV
         Monitor Id: VIZ0062
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 22.19.0157.0003 (English)
     Driver Version: 22.19.157.3
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/10/2017 13:31:26, 1649736 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-24D8-11CF-3175-9C10BCC2DB35}
          Vendor ID: 0x1002
          Device ID: 0x6798
          SubSys ID: 0x30011682
        Revision ID: 0x0000
 Driver Strong Name: oem56.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:22.19.157.3:pci\ven_1002&dev_6798&subsys_30011682
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

 


The zipped adaware folder is here and the password to access it is:

password

 

 

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20 hours ago, LambdaFox said:

After a very, very long time, the Adaware 12 installer gives this error:

"Error: Msi transaction owner change failed"

I am running Windows 7 Professional 64-bit.  SP1 and all critical updates are installed.

I have 2 XFX R9 280X Graphics cards.

I have the latest drivers installed using the AMD Radeon Settings program (i.e., not device manager).

From dxdiag:


The zipped adaware folder is here and the password to access it is:

password

 

 

Hi LambdaFox,

Sorry, but your graphic cards are too old to work with the current version of adaware antivirus 12. You've to wait for the next release (I haven't a date) which will be possible to configure for old graphic cards.

Until it's released, you can use Ad-Aware 11: http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc/ad-aware-standalone-installer
Unfortunately it will display messages about updating.

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On 4/26/2017 at 5:40 AM, CeciliaB said:

Hi LambdaFox,

Sorry, but your graphic cards are too old to work with the current version of adaware antivirus 12. You've to wait for the next release (I haven't a date) which will be possible to configure for old graphic cards.

Until it's released, you can use Ad-Aware 11: http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc/ad-aware-standalone-installer
Unfortunately it will display messages about updating.

Thank you.  When I download and try to run the file, I get this error:

The requested resource is in use

 

I tried reboothing and using run as adminsitrator, but that did not work either

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You're welcome :)

Do you get that message immediately or have you seen anything of the installation program first?
Please, collect logs and other information by following the instructions in https://forum.adaware.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your issues.

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Sorry for the long delay.  I was on vacation for a couple of weeks and was nowhere near my workstation...  This week, my Radeon tray icon let me know that there is an update for my video driver.  The software showed that there were two options:

  1. a recommended update to 17.4.4 and
  2. an optional update to 17.5.2. 

I thought I would try to install again after the update. Driver 17.4.4 allowed me to install Adaware 12. I have not installed the "optional" update.  Since adaware and the Radeon drivers are known to be a picky pair, I am thinking it may be wise to avoid installing "optional" updates to the driver.  I am assuming that the "recommended" updates would be more stable.  Anyone have thoughts on that?

 

 

Edited by LambdaFox
disambiguate

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The Adaware install completes.  After rebooting, the tray icon does not show up.

When I try to start adaware from the program menu, I get this error:

C:\Program Files\adaware\adaware antivirus\adaware antivirus\12.0.649.11190\AdawareDesktop.exe  The requested resource is in use.

When I open Windows Task Manager, I see that on the running programs tab.

On the Services tab, I see that the adaware service is stopped.

When I try to start it in computer management, I get this error: 

Windows could not start the adaware antivirus service on Local Computer  Error 170: The requested resource is in use.

The start up choice is set to automatic.

 

 

 

 

 

 

a

 

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6 hours ago, LambdaFox said:

Sorry for the long delay.  I was on vacation for a couple of weeks and was nowhere near my workstation...  This week, my Radeon tray icon let me know that there is an update for my video driver.  The software showed that there were two options:

  1. a recommended update to 17.4.4 and
  2. an optional update to 17.5.2. 

I thought I would try to install again after the update. Driver 17.4.4 allowed me to install Adaware 12. I have not installed the "optional" update.  Since adaware and the Radeon drivers are known to be a picky pair, I am thinking it may be wise to avoid installing "optional" updates to the driver.  I am assuming that the "recommended" updates would be more stable.  Anyone have thoughts on that?

 

 

No need to apologize :)

I agree that it's better to install the recommended version.

I suggest that, if the problem occurs after a restart of the computer, you follow my previous post and upload the log files of adaware antivirus.

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While adaware was not installed properly, my computer had gotten infected with several viruses.  I am pretty sure that is why after install Adaware would not start.  I used Kaspersky rescue disk to scan and disinfect.  This took 3 days -- eek.  Anyway, after the Kaspersky disk finished, Adaware is running normally.

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Sorry to hear that the computer was infected, but nice that adaware antivirus is running again.

Do you've a log file with what Kaspersky's rescue disk disinfected?
I assume that adaware software is interested to find why their program couldn't start.

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10 hours ago, CeciliaB said:

Sorry to hear that the computer was infected, but nice that adaware antivirus is running again.

Do you've a log file with what Kaspersky's rescue disk disinfected?
I assume that adaware software is interested to find why their program couldn't start.

Kaspersky was run from their rescue cd; so, I dont think so.  I had to run it from the command line, because the GUI kept putting my system to sleep.  I could definitely be wrong, though.  I know very little about linux and / or Kaspersky's disk.

I do have a lingering problem with Adaware 12.   :huh:

As I said, it seems to be running fine except for one odd thing. 

Every time I reboot, when adaware first loads, I see an Adaware window that says "Almost finished click here..."  When I close the window it does not come back until I reboot.

I just googled this, and see quite a few mentions with regard to Adaware 11, but none for Version 12.  The window on all the screenshots I see show the version number in the Window. On my computer it does not show any version number at all.

Windows 7 says that I have version 12.0.649.11190.  That is also the number shown on adaware's app managment tab.

There is a green notification box at the bottom the adaware window telling me there is an update available..  When I click this it takes me to download the same installer that I already installed.  That seems to be in an endless loop.

For the posts I saw about adaware 11, the consensus seemed to be to uninstall and re-install.

I opened Programs and Features and tried to repair first.  That failed.

I then tried to uninstall.  That also fails??

P.S.

By "running fine" I mean

  • the status icon is the task tray
  • toggling real time on / off changes the icon like it should
  • updating definitions works
  • I did a full scan after I got the computer up and running

 

 

 

 

 

Edited by LambdaFox

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It seems that you need to choose to get a report file in Kaspersky Rescue Disk: http://support.kaspersky.com/8095

Doesn't anything at all happen when you select to repair or uninstall, do you get an error message etc.?

Please, collect logs and other information by following the instructions in https://forum.adaware.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your issues.

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On 6/14/2017 at 7:34 PM, CeciliaB said:

It seems that you need to choose to get a report file in Kaspersky Rescue Disk: http://support.kaspersky.com/8095

Doesn't anything at all happen when you select to repair or uninstall, do you get an error message etc.?

Please, collect logs and other information by following the instructions in

to let Lavasoft investigate your issues.

Uninstall / Repair

When I choose Repair, the Adaware updater window pops up and says Repairing.  I see progress bars for a few minutes.  Thein in the Adaware updater window I see "Repair error adaware antivirus has encountered an error while repairing the program.  We are sorry for the inconvenience.  Please close the program and try to start the repairing process again."

When I choose Uninstall, the the Adaware updater window pops up and says "Uninstall adaware antivirus..."  It offers me two buttons:  Cancel or Remove.  I click "Remove".  The adaware updater window then asks if I would like to keep some protection.  There are check boxes for Windows Defender and Windows Firewall.

After leaving both check boxes checked and clicking continue, I get a confirmation box uninstall adaware antivirus.  I choose yes.

I see progress bars for a few minutes.  Thein in the Adaware updater window I see "Uninstallation Error adaware antivirus has encountered an error duting uninstallation.  We are sorry for the inconvenience.  Please close the program and try to start the repairing process again."

If I click the skip button with regard to installing defender and firewall, the screen and error is exactly the same.

Trouble Shooting File Notes

I noticed the We are almost done window not only pups up at boot, it pops up every hour or so.

I followed your guide:

Although I have installed Adaware 12, I still see:

C:\ProgramData\Lavasoft\Ad-Aware 11\

The guide says I should find 7 files beginning with MSI in C:\APPDATA\Randy\Local\Temp

I only see six such files.

msinfo32 does not have zip as an option.  I created a txt file and indluded it in the zip file.

 

 

 

Ad-Aware 11.zip

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On 2017-06-18 at 6:06 PM, LambdaFox said:

B) Thank you again for your help! 

Adaware software asks if you allow them to connect to your computer to try to solve the problems. You'll see everything they do, and you'll be able to stop them and communicate with them. If you accept it, please send me your email address and when you're available (incl. time zone) in a PM. Adaware software will respond in another PM and later on send you a file by email.

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