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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

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leprekhanh

Web Companion crashes and cannot uninstall

Question

Hi, I can't seem to uninstall this program. I think I installed it while trying to install something else. 

However, when I go to Control Panel to uninstall it, a new window pop ups saying that Web Companion crashed. 

Can someone please help me out on what I should do? Thanks so much.

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3 answers to this question

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Hi leprekhanh,

Have you tried to start the computer in safe mode and then uninstall Ad-Aware Web Companion?
 

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Yes, I've tried doing this - the exact same thing happens in safe mode when I click uninstall.

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Let us see, what's happening in your computer.

Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop:
For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe
For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe

Start the FRST program.

Read the disclaimer and click Yes to accept it.
Click Scan button.
When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop.

Please, attach them to your reply (click choose files...).

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