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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

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Newcombe

Locked out of my MyAdaware account

Question

Hey,

I am looking to cancel my auto renewal to Adaware anti virus pro. But I seem to be locked out of my account and cant access anything there in. I have tried to reset my password and no matter what I do the link that I am supplied with from lavasoft in the email always fails and returns a 403 Forbidden error no matter what. Is there a way to have my info given to me so I may log in and cancel? I can of course supply all the identity info needed. Mods, Staff please help.

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6 answers to this question

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Hi Newcombe,

Please contact the support team of adaware software (Lavasoft): https://www.adaware.com/antivirus/submit-a-ticket
A public forum isn't the right place for email address, license keys and other identity info.

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Hey Cecilia, I have tried twice now to get in touch and I haven't heard anything back. Is there another way to reach someone who could help? Thanks

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Please check your spam folders and I'll inform my contact person that can contact the support team.

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On 2017-06-20 at 2:32 AM, CeciliaB said:

Hi Newcombe,

Please contact the support team of adaware software (Lavasoft): https://www.adaware.com/antivirus/submit-a-ticket
A public forum isn't the right place for email address, license keys and other identity info.

That web page isn't working at the moment.

Newcombe, do you still need help or has it been solved?

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