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nobodyyz

Unable to download definitions files

Question

Hi, I am running windows 10 and using ad aware anti virus 12. recently i found that the definition files are not updated and it is unable to update as well. I ended up un-installing ad aware and re-installing it. However, after installation and registration, it is still unable to download the definition files.

I get an error prompt saying "Definitions could not be updated. Something prevented the definitions from updating."

Is it my PC is infected? What can i do to resolve this issue? 

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13 answers to this question

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Hi nobodyyz,

Please follow the instructions in the topic

 

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Thanks for the files but the adaware folder is necessary, please upload it to a file sharing service, e.g. Dropbox, Microsoft OneDrive or Google Drive, and link to the file in your reply. If you don't know how to use a file sharing service, please ask.

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Thanks for the log files. I've informed my contact person at adaware software.

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Hi,

Thanks for the logs, I've forwarded the link to my contact person at adaware software.

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Hi again,

Unfortunately the error code in the log file doesn't tell the exact problem, but they suggest this:

  1. In Windows Explorer find this folder: c:\Program Files\adaware\adaware antivirus\Antimalware Engine
  2. Rename its sub-folder definitions to something else, e.g. definitions.old.
  3. Turn off the firewall of the computer.
  4. Try to update adaware antivirus.
  5. Turn on the firewall

What's the result?

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You're welcome :)

My contact person will ask the developers for more suggestions.

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