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BillS

Pro version downgraded to Free version

Question

I updated my pro subscription in April 2018 for a further 12 months and was supplied with a serial number which activated the update. Last evening my Pro version appeared to have been downgraded to the Free version and I needed another serial number to activate this. I can't now re-upgrade to pro using my April subscription unless I pay for it. 

Can anyone help?

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